Hp envy руководство пользователя

Table of Contents

5

1 Product Description

9

2 External Component Identification

13

• Display

  13

• Top

  15

  • Touchpad

    15

  • Lights

    16

  • Buttons, Speakers, and Fingerprint Reader (Select Models Only)

    17

  • Keys

    19

• Left Side

  20

• Right Side

  22

• Bottom

  23

• Service Tag

  24

3 Illustrated Parts Catalog

25

• Computer Major Components

  25

• Mass Storage Devices

  28

• Display Assembly Subcomponents — Touch Screen

  29

• Display Assembly Subcomponents — Non-Touch Screen

  30

• Cables

  32

• Miscellaneous Parts

  33

4 Removal and Replacement Procedures Preliminary Requirements

34

• Tools Required

  34

• Service Considerations

  34

  • Plastic Parts

    34

  • Cables and Connectors

    35

  • Drive Handling

    35

• Grounding Guidelines

  35

  • Electrostatic Discharge Damage

    35

    • Packaging and Transporting Guidelines

      37

      • Workstation Guidelines

        37

5 Removal and Replacement Procedures for Customer Self-Repair Parts

39

• Component Replacement Procedures

  39

  • Optical Drive

    40

6 Removal and Replacement Procedures for Authorized Service Provider Parts

42

• Component Replacement Procedures

  42

  • Bottom Cover

    43

  • WLAN Module

    46

  • Memory Module

    48

  • Solid-State Drive (M.2)

    50

  • RJ-45 Door

    52

  • Fan

    54

  • USB Board

    56

  • Subwoofer

    58

  • Heat Sink

    60

  • Battery

    62

  • Hard Drive

    63

  • Speakers (Front)

    65

  • Cable Routing

    67

  • LED Board

    68

  • Fingerprint Reader Board

    69

  • Card Reader Board

    71

  • Touchpad Assembly

    72

  • System Board

    74

  • RTC Battery

    77

  • Speaker (Rear)

    78

  • Display Assembly — Touch Screen

    79

  • Display Assembly — Non-Touch Screen

    84

  • Power Connector Cable

    92

7 Using Setup Utility (BIOS) in Windows 7

93

• Starting Setup Utility (BIOS)

  93

• Updating the BIOS

  93

  • Determining the BIOS Version

    93

  • Downloading a BIOS Update

    93

8 Using Setup Utility (BIOS) in Windows 8.1

95

• Starting Setup Utility (BIOS)

  95

• Updating the BIOS

  95

  • Determining the BIOS Version

    95

  • Downloading a BIOS Update

    95

9 Using Setup Utility (BIOS) in Windows 10

97

• Starting Setup Utility (BIOS)

  97

• Updating Setup Utility (BIOS)

  97

  • Determining the BIOS Version

    97

  • Downloading a BIOS Update

    98

• Synchronizing a Tablet and Keyboard (Select Products Only)

  99

10 Backing Up, Restoring, and Recovering in Windows 7

100

• Creating Backups

  100

  • Creating Recovery Media to Recover the Original System

    100

    • What You Need to Know

      100

      • Creating the Recovery Media

        101

  • Creating System Restore Points

    101

    • What You Need to Know

      101

    • Creating a System Restore Point

      101

  • Backing up System and Personal Information

    101

    • Tips for a Successful Backup

      102

    • What You Need to Know

      102

    • Creating a Backup Using Windows Backup and Restore

      102

• Restore and Recovery

  103

  • Restoring to a Previous System Restore Point

    103

  • Restoring Specific Files

    103

    • Restoring Specific Files Using Windows Backup and Restore

      103

  • Recovering the Original System Using HP Recovery Manager

    103

    • What You Need to Know

      103

    • Recovering Using HP Recovery Partition (Select Models Only)

      104

    • Recovering Using the Recovery Media

      104

      • Changing the Computer Boot Order

        104

Table of Contents

7

1 Product Description

11

2 External Component Identification

14

• Display

  14

• Buttons, Speakers, and Fingerprint Reader

  15

• Keys

  17

• Lights

  18

• Touchpad

  19

• Front

  19

• Left Side

  20

• Right Side

  22

• Bottom

  23

• Labels

  24

3 Illustrated Parts Catalog

26

• Computer Major Components

  26

• Display Assembly Subcomponents

  31

• Miscellaneous Parts

  32

4 Removal and Replacement Procedures Preliminary Requirements

33

• Tools Required

  33

• Service Considerations

  33

  • Plastic Parts

    33

  • Cables and Connectors

    34

  • Drive Handling

    34

• Grounding Guidelines

  35

  • Electrostatic Discharge Damage

    35

    • Packaging and Transporting Guidelines

      36

    • Workstation Guidelines

      36

    • Equipment Guidelines

      37

5 Removal and Replacement Procedures for Customer Self-Repair Parts

38

• Component Replacement Procedures

  38

  • Bottom Cover

    38

  • Hard Drive

    40

  • WLAN Module

    42

  • Memory Module

    44

6 Removal and Replacement Procedures for Authorized Service Provider Parts

46

• Component Replacement Procedures

  46

  • Front Speakers

    46

  • Battery

    48

  • Touchpad Board

    49

  • RTC Battery

    52

  • Fingerprint Reader Board

    53

  • Subwoofer

    56

  • Fan

    57

  • RJ45 Cover

    59

  • Security Cable Slot Bracket

    61

  • System Board

    62

  • Heat Sink

    66

  • Left Speaker

    69

  • Card Reader Board

    70

  • Power Connector Cable

    71

  • Remove the Bottom Cover (See Bottom Cover on Page 28), and then Remove the Following Components

    71

  • Battery

    71

  • Fan

    71

  • Display Assembly

    72

  • RJ45 Cover

    72

  • Security Cable Slot Bracket

    72

  • System Board

    72

7 Using Setup Utility (BIOS) — Windows 10

81

• Starting Setup Utility (BIOS)

  81

• Updating Setup Utility (BIOS)

  81

  • Determining the BIOS Version

    82

  • Downloading a BIOS Update

    82

• Synchronizing a Tablet and Keyboard (Select Products Only)

  83

8 Using HP PC Hardware Diagnostics (UEFI) — Windows 10

84

• Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device

  85

9 Using Setup Utility (BIOS) — Windows 8

86

• Starting Setup Utility (BIOS)

  86

• Updating Setup Utility (BIOS)

  86

  • Determining the BIOS Version

    86

  • Downloading a BIOS Update

    87

10 Using HP PC Hardware Diagnostics (UEFI) — Windows 8

88

• Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device

  88

11 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) — Windows 7

89

• Starting Setup Utility (BIOS)

  89

• Updating the BIOS

  89

  • Determining the BIOS Version

    89

  • Downloading a BIOS Update

    90

• Using HP PC Hardware Diagnostics (UEFI)

  90

  • Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device

    91

12 Specifications

92

• Computer Specifications

  92

13 Backing Up, Restoring, and Recovering — Windows 10

93

• Creating Recovery Media and Backups

  93

  • Creating HP Recovery Media (Select Products Only)

    94

• Using Windows Tools

  95

• Restore and Recovery

  95

  • Recovering Using HP Recovery Manager

    96

    • What You Need to Know before You Get Started

      96

    • Using the HP Recovery Partition (Select Products Only)

      97

    • Using HP Recovery Media to Recover

      97

    • Changing the Computer Boot Order

      98

    • Removing the HP Recovery Partition (Select Products Only)

      98

Table of Contents

5

• 1 Product Description

  9

• 2 External Component Identification

  12

  • Finding Your Hardware and Software Information

    12

    • Locating Hardware

      12

    • Locating Software

      12

  • Top

    13

    • Touchpad

      13

    • Lights

      14

    • Buttons, Speakers, and Fingerprint Reader (Select Models Only)

      15

    • Keys

      16

  • Left Side

    17

  • Right Side

    19

  • Bottom

    20

  • Service Tag

    21

• 3 Illustrated Parts Catalog

  22

  • Computer Major Components

    22

Table of Contents

24

• Solid-State Drive (M.2, TLC)

  25

  • GB (Best Buy Skus)

    25

  • Mass Storage Devices

    25

    • For Use in Models Without an Optical Drive 812701-001

      25

    • For Use in Models with an Optical Drive

      25

  • Display Assembly Subcomponents — Touch Screen

    26

  • Display Assembly Subcomponents — Non-Touch Screen

    27

  • Cables

    28

  • Miscellaneous Parts

    29

• 4 Removal and Replacement Procedures Preliminary Requirements

  30

  • Tools Required

    30

  • Service Considerations

    30

    • Plastic Parts

      30

    • Cables and Connectors

      31

    • Drive Handling

      31

  • Grounding Guidelines

    31

    • Electrostatic Discharge Damage

      31

      • Packaging and Transporting Guidelines

        33

        • Workstation Guidelines

          33

• 5 Removal and Replacement Procedures for Customer Self-Repair Parts

  35

  • Component Replacement Procedures

    35

    • Optical Drive

      36

• 6 Removal and Replacement Procedures for Authorized Service Provider Parts

  38

  • Component Replacement Procedures

    38

    • Bottom Cover

      39

• WLAN Module

  41

  • Broadcom BCM43142 802.11 B/G/N 1X1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005

    41

  • Intel Dual Band Wireless-AC 7265 802.11 Ac 2X2 Wifi + BT 4.0 Combo Adapter (Non Vpro) 793840-005

    41

  • Realtek RTL8723BE 802.11B/G/N 1X1 Wi-Fi + BT4.0 Combo Adapter

    41

  • Memory Module

    43

• Memory Module (PC3L-1600)

  43

  • Solid-State Drive (M.2)

    45

  • RJ-45 Door

    47

  • Fan

    48

  • USB Board

    50

• USB Board 812695-001

  50

• Subwoofer

  52

  • Heat Sink

    54

  • Battery

    56

  • Hard Drive

    57

  • TB, 5400 Rpm, 9.5-MM 801808-005

    57

  • TB, 5400 Rpm + 8 GB NAND Hybrid, 9.5 MM

    57

  • TB, 5400 Rpm, 9.5-MM 778192-005

    57

  • GB, 5400 Rpm, 9.5-MM (Best Buy Skus)

    57

  • Speakers (Front)

    59

  • Cable Routing

    61

  • LED Board

    62

  • Fingerprint Reader Board

    63

  • Card Reader Board

    64

  • Touchpad Assembly

    65

  • System Board

    67

  • RTC Battery

    70

  • Speaker (Rear)

    71

  • Display Assembly — Touch Screen

    72

  • Display Assembly — Non-Touch Screen

    76

  • Power Connector Cable

    82

• 7 Using Setup Utility (BIOS) in Windows 8.1

  83

  • Starting Setup Utility (BIOS)

    83

  • Updating Setup Utility (BIOS)

    83

    • Determining the BIOS Version

      83

    • Downloading a BIOS Update

      84

• 8 Using Setup Utility (BIOS) in Windows 7

  85

  • Starting Setup Utility (BIOS)

    85

  • Updating the BIOS

    85

    • Determining the BIOS Version

      85

    • Downloading a BIOS Update

      86

• 9 Using HP PC Hardware Diagnostics (UEFI)

  87

  • Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device

    87

• 10 Backing Up, Restoring, and Recovering in Windows 8.1

  88

  • Creating Recovery Media and Backups

    88

    • Creating HP Recovery Media (Select Models Only)

      88

  • Using Windows Tools

    89

  • Restore and Recovery

    89

    • Recovering Using HP Recovery Manager

      90

      • What You Need to Know before You Get Started

        90

      • Using the HP Recovery Partition (Select Models Only)

        91

      • Using HP Recovery Media to Recover

        91

      • Changing the Computer Boot Order

        91

      • Removing the HP Recovery Partition (Select Models Only)

        92

• 11 Backing Up, Restoring, and Recovering in Windows 7

  93

  • Creating Backups

    93

    • Creating Recovery Media to Recover the Original System

      93

      • What You Need to Know

        93

        • Creating the Recovery Media

          94

    • Creating System Restore Points

      94

      • What You Need to Know

        94

      • Creating a System Restore Point

        94

    • Backing up System and Personal Information

      94

      • Tips for a Successful Backup

        95

      • What You Need to Know

        95

      • Creating a Backup Using Windows Backup and Restore

        95

  • Restore and Recovery

    96

    • Restoring to a Previous System Restore Point

      96

    • Restoring Specific Files

      96

      • Restoring Specific Files Using Windows Backup and Restore

        96

    • Recovering the Original System Using HP Recovery Manager

      96

      • What You Need to Know

        96

      • Recovering Using HP Recovery Partition (Select Models Only)

        97

      • Recovering Using the Recovery Media

        97

        • Changing the Computer Boot Order

          97

• 12 Specifications

  99

  • Computer Specifications

    99

  • 39.6-CM (15.6-In) Display Specifications

    100

  • Hard Drive Specifications

    101

• 13 Power Cord Set Requirements

  102

  • Requirements for All Countries

    102

  • Requirements for Specific Countries and Regions

    102

• 14 Recycling

  104

• Index

  105

Table of Contents

5

1 Product Description

9

2 External Component Identification

12

• Display

  12

• Top

  13

  • Touchpad

    13

  • Lights

    14

  • Buttons and Speakers

    15

  • Keys

    16

• Left Side

  17

• Right Side

  18

• Bottom

  19

• Labels

  21

3 Illustrated Parts Catalog

22

• Computer Major Components

  22

• Miscellaneous Parts

  25

• Mass Storage Devices

  25

• Display Assembly Subcomponents

  26

• Sequential Part Number Listing

  27

4 Removal and Replacement Procedures Preliminary Requirements

30

• Tools Required

  30

• Service Considerations

  30

  • Plastic Parts

    30

  • Cables and Connectors

    31

  • Drive Handling

    31

• Grounding Guidelines

  31

  • Electrostatic Discharge Damage

    31

    • Packaging and Transporting Guidelines

      33

      • Workstation Guidelines

        33

5 Removal and Replacement Procedures for Customer Self-Repair Parts

35

• Component Replacement Procedures

  35

  • Battery

    36

  • WLAN Module

    37

  • Hard Drive

    39

  • Memory Module

    42

6 Removal and Replacement Procedures for Authorized Service Provider Parts

44

• Component Replacement Procedures

  44

  • RTC Battery

    44

  • Base Enclosure

    46

  • Display Assembly

    49

  • Fan

    58

  • System Board

    59

  • Heat Sink

    63

  • Connector Board

    66

  • Power Connector Cable

    68

  • Subwoofer

    69

  • Speakers

    71

  • Touchpad Assembly

    73

  • Power Button Board

    75

  • Keyboard

    76

7 Using Setup Utility (BIOS) in Windows 7

79

• Starting Setup Utility (BIOS)

  79

• Updating the BIOS

  79

  • Determining the BIOS Version

    79

  • Downloading a BIOS Update

    79

8 Using Setup Utility (BIOS) in Windows 8.1

81

• Starting Setup Utility (BIOS)

  81

• Updating the BIOS

  81

  • Determining the BIOS Version

    81

  • Downloading a BIOS Update

    81

9 Using Setup Utility (BIOS) in Windows 10

83

• Starting Setup Utility (BIOS)

  83

• Updating Setup Utility (BIOS)

  83

  • Determining the BIOS Version

    83

  • Downloading a BIOS Update

    84

• Synchronizing a Tablet and Keyboard (Select Products Only)

  85

10 Backing Up, Restoring, and Recovering in Windows 7

86

• Creating Backups

  86

  • Creating Recovery Media to Recover the Original System

    86

    • What You Need to Know

      86

      • Creating the Recovery Media

        87

  • Creating System Restore Points

    87

    • What You Need to Know

      87

    • Creating a System Restore Point

      87

  • Backing up System and Personal Information

    87

    • Tips for a Successful Backup

      88

    • What You Need to Know

      88

    • Creating a Backup Using Windows Backup and Restore

      88

• Restore and Recovery

  89

  • Restoring to a Previous System Restore Point

    89

  • Restoring Specific Files

    89

    • Restoring Specific Files Using Windows Backup and Restore

      89

  • Recovering the Original System Using HP Recovery Manager

    89

    • What You Need to Know

      89

    • Recovering Using HP Recovery Partition (Select Models Only)

      90

    • Recovering Using the Recovery Media

      90

      • Changing the Computer Boot Order

        90

Table of Contents

5

1 Product Description

9

2 Components

12

• Locating Hardware

  12

• Locating Software

  12

• Right Side

  12

• Left Side

  13

• Display

  15

  • Low Blue Light Mode (Select Products Only)

    15

• Keyboard Area

  16

  • Touchpad Settings and Components

    16

    • Touchpad Settings

      16

      • Adjusting Touchpad Settings

        16

      • Turning on the Touchpad

        16

    • Touchpad Components

      16

  • Lights

    17

  • Button, Vents, and Fingerprint Reader

    18

  • Special Keys

    20

• Bottom

  21

• Labels

  22

3 Illustrated Parts Catalog

24

• Computer Major Components

  24

• Display Assembly Subcomponents

  26

• Mass Storage Devices

  28

• Cables

  28

• Miscellaneous Parts

  29

4 Removal and Replacement Procedures Preliminary Requirements

31

• Tools Required

  31

• Service Considerations

  31

  • Plastic Parts

    31

  • Cables and Connectors

    31

  • Drive Handling

    31

• Electrostatic Discharge Information

  32

  • Generating Static Electricity

    32

  • Preventing Electrostatic Damage to Equipment

    33

  • Personal Grounding Methods and Equipment

    33

  • Grounding the Work Area

    34

  • Recommended Materials and Equipment

    34

• Cleaning Your Computer

  35

  • Enabling HP Easy Clean (Select Products Only)

    35

  • Removing Dirt and Debris from Your Computer

    35

  • Cleaning Your Computer with a Disinfectant

    36

  • Caring for Wood Veneer (Select Products Only)

    37

• Packaging and Transporting Guidelines

  37

• Accessing Support Information

  37

5 Removal and Replacement Procedures for Authorized Service Provider Parts

39

• Component Replacement Procedures

  39

  • Preparation for Disassembly

    39

  • Bottom Cover and Rubber Feet

    39

  • Battery

    40

  • Speakers

    42

  • IR Sensor Board

    43

  • Memory Modules

    44

  • WLAN Module

    46

  • Solid-State Drive

    47

  • Fan

    49

  • Heat Sink

    50

  • Display Panel

    52

  • Power Connector

    53

  • Touchpad

    54

  • System Board

    55

  • Display Assembly

    57

  • Keyboard with Top Cover

    63

6 Using Setup Utility (BIOS)

64

• Starting Setup Utility (BIOS)

  64

• Updating Setup Utility (BIOS)

  64

  • Determining the BIOS Version

    64

  • Preparing for a BIOS Update

    65

    • Downloading a BIOS Update

      65

    • Installing a BIOS Update

      65

7 Computer Setup (BIOS), TPM, and HP Sure Start

67

• Using Computer Setup

  67

  • Navigating and Selecting in Computer Setup

    67

  • Restoring Factory Settings in Computer Setup

    67

  • Updating the BIOS

    68

    • Determining the BIOS Version

      68

    • Preparing for a BIOS Update

      68

      • Downloading a BIOS Update

        68

      • Installing a BIOS Update

        69

  • Changing the Boot Order Using the F9 Prompt

    69

• TPM BIOS Settings (Select Products Only)

  69

• Using HP Sure Start (Select Products Only)

  70

8 Backing Up, Restoring, and Recovering

71

• Backing up Information and Creating Recovery Media

  71

  • Using Windows Tools for Backing up

    71

  • Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)

    71

• Restoring and Recovering Your System

  71

  • Creating a System Restore

    72

  • Restoring and Recovery Methods

    72

  • Recovering Using HP Recovery Media

    72

  • Changing the Computer Boot Order

    72

  • Using HP Sure Recover (Select Products Only)

    73

Table of Contents

7

1 Product Description

11

• Service Tag and PCID Label

  14

  • Service Tag

    14

  • PCID Label

    15

2 External Component Identification

16

• Display

  16

• Buttons and Speakers

  17

• Keys

  18

• Lights

  19

• Touchpad

  20

• Left Side

  20

• Right Side

  21

• Bottom

  23

3 Illustrated Parts Catalog

25

• Computer Major Components

  25

• Display Assembly Subcomponents

  30

• Miscellaneous Parts

  30

• Mass Storage Devices

  32

• Miscellaneous Parts

  32

• Sequential Part Number Listing

  33

4 Removal and Replacement Procedures Preliminary Requirements

37

• Tools Required

  37

• Service Considerations

  37

  • Plastic Parts

    37

  • Cables and Connectors

    38

  • Drive Handling

    38

• Grounding Guidelines

  39

  • Electrostatic Discharge Damage

    39

    • Packaging and Transporting Guidelines

      40

    • Workstation Guidelines

      40

    • Equipment Guidelines

      41

5 Removal and Replacement Procedures for Customer Self-Repair Parts

42

• Component Replacement Procedures

  42

  • Battery

    43

  • Service Cover

    44

  • Hard Drive

    44

  • Memory Modules

    47

  • WLAN Module

    48

  • Optical Drive

    51

6 Removal and Replacement Procedures for Authorized Service Provider Parts

54

• Component Replacement Procedures

  54

  • Display Panel

    55

  • RTC Battery

    59

  • Base Enclosure

    60

  • Front Speakers

    63

  • Optical Drive Board

    65

  • Subwoofer

    66

  • Display Hinges and Top Cover

    68

  • Display Panel Cable Assembly

    70

  • Webcam Assembly

    71

  • WLAN Antenna Cables

    72

  • Usb/Audio Board

    74

  • Fingerprint Reader Board

    76

  • Power Connector Cable

    77

  • Fan

    79

  • System Board

    80

  • Heat Sink

    82

  • Processor

    84

  • Keyboard

    85

  • Rear Speakers

    88

  • Power Button Board

    89

  • Touchpad Module

    90

Table of Contents

5

1 Product Description

9

2 External Component Identification

13

• Display

  13

• Buttons and Speakers

  14

• Keys

  16

• Lights

  17

• Touchpad

  18

• Left Side

  19

• Bottom

  21

• Right Side

  22

• Service Label

  23

3 Illustrated Parts Catalog

24

• Computer Major Components

  24

• Display Assembly Subcomponents

  30

• Mass Storage Devices

  32

• Miscellaneous Parts

  33

• Sequential Part Number Listing

  34

4 Removal and Replacement Procedures

40

• Preliminary Replacement Requirements

  40

  • Tools Required

    40

  • Service Considerations

    40

    • Plastic Parts

      40

    • Cables and Connectors

      40

    • Drive Handling

      41

  • Grounding Guidelines

    41

    • Electrostatic Discharge Damage

      41

    • Packaging and Transporting Guidelines

      43

    • Equipment Guidelines

      44

• Component Replacement Procedures

  45

  • Service Cover

    45

  • Battery

    47

  • Solid-State Drive

    48

  • Hard Drive

    50

  • WLAN Module

    52

  • WWAN Module

    53

  • Memory Modules

    55

  • RTC Battery

    56

  • RJ-45 Module Cover

    57

  • Left Speaker/Subwoofer

    58

  • Usb/Audio Board

    60

  • Power Connector Cable

    61

  • Card Reader Board

    62

  • Fan

    63

  • System Board

    65

  • Heat Sink

    70

  • Power Button Board

    72

  • Right Speaker

    74

  • Keyboard

    76

  • NFC Board

    78

  • Touchpad Module

    80

  • Display Assembly

    82

5 Setup Utility (BIOS) and System Diagnostics

89

• Using Setup Utility

  89

  • Starting Setup Utility

    89

  • Changing the Language of Setup Utility

    89

  • Navigating and Selecting in Setup Utility

    90

  • Displaying System Information

    90

  • Restoring Factory Settings in Setup Utility

    91

  • Exiting Setup Utility

    91

  • Updating the BIOS

    91

    • Determining the BIOS Version

      91

    • Downloading a BIOS Update

      92

• Using System Diagnostics

  93

Table of Contents

5

1 Product Description

9

2 Getting to Know Your Computer

12

• Right Side

  12

• Left Side

  13

• Display

  14

  • Low Blue Light Mode (Select Products Only)

    14

• Keyboard Area

  16

  • Touchpad

    16

    • Touchpad Settings

      16

  • Lights

    17

  • Button, Speakers, and Fingerprint Reader

    18

  • Special Keys

    20

• Bottom

  21

• Labels

  21

3 Illustrated Parts Catalog

23

• Computer Major Components

  23

• Display Assembly Subcomponents

  28

• Mass Storage Devices

  29

• Cables

  30

• Miscellaneous Parts

  30

4 Removal and Replacement Procedures Preliminary Requirements

32

• Tools Required

  32

• Service Considerations

  32

  • Plastic Parts

    32

  • Cables and Connectors

    32

  • Drive Handling

    33

  • Workstation Guidelines

    33

• Electrostatic Discharge Information

  33

  • Generating Static Electricity

    34

  • Preventing Electrostatic Damage to Equipment

    34

  • Personal Grounding Methods and Equipment

    35

  • Grounding the Work Area

    35

  • Recommended Materials and Equipment

    35

• Packaging and Transporting Guidelines

  36

5 Removal and Replacement Procedures for Authorized Service Provider Parts

37

• Component Replacement Procedures

  37

  • Preparation for Disassembly

    37

  • Bottom Cover and Rubber Feet

    38

  • Battery

    40

  • WLAN Module

    41

  • Hard Drive, Drive Rubber Holder, and Cable

    43

  • Solid-State Drive and Optane Memory Module

    45

  • Memory Module

    46

  • USB Board

    49

  • Touchpad

    50

  • Fans

    51

  • Heat Sink

    53

  • System Board

    55

  • Speakers

    58

  • Display Assembly

    59

  • Power Connector

    66

  • IR Sensor Board

    66

  • Keyboard/Top Cover

    68

6 Backing Up, Restoring, and Recovering

69

• Backing up Information and Creating Recovery Media

  69

  • Using Windows Tools

    69

  • Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)

    69

• Restoring and Recovery

  70

  • Restoring, Resetting, and Refreshing Using Windows Tools

    70

  • Recovering Using HP Recovery Media

    70

  • Changing the Computer Boot Order

    70

  • Using HP Sure Recover (Select Products Only)

    71

Table of Contents

5

1 Product Description

9

2 External Component Identification

13

• Finding Your Hardware and Software Information

  13

  • Locating Hardware

    13

  • Locating Software

    13

• Display

  14

• Top

  15

  • Touchpad

    15

  • Lights

    16

  • Buttons, Speakers, and Fingerprint Reader (Select Models Only)

    17

  • Keys

    18

  • Using the Action Keys

    18

• Left Side

  20

• Right Side

  21

• Bottom

  22

• Service Tag

  23

3 Illustrated Parts Catalog

24

• Computer Major Components

  24

• Miscellaneous Parts

  28

• Display Assembly Subcomponents

  29

• Mass Storage Devices

  30

• Sequential Part Number Listing

  31

4 Removal and Replacement Procedures Preliminary Requirements

36

• Tools Required

  36

• Service Considerations

  36

  • Plastic Parts

    36

  • Cables and Connectors

    37

  • Drive Handling

    37

• Grounding Guidelines

  37

  • Electrostatic Discharge Damage

    37

    • Packaging and Transporting Guidelines

      39

    • Workstation Guidelines

      39

5 Removal and Replacement Procedures for Customer Self-Repair Parts

41

• Component Replacement Procedures

  41

  • Battery

    42

  • WLAN Module

    43

  • Hard Drive

    46

  • Memory Module

    48

6 Removal and Replacement Procedures for Authorized Service Provider Parts

51

• Component Replacement Procedures

  51

  • RTC Battery

    51

  • Base Enclosure

    53

  • Display Assembly

    55

  • Fan

    63

  • System Board

    64

  • Heat Sink

    68

  • Processor

    70

  • Connector Board

    72

  • Power Connector Cable

    73

  • Subwoofer

    74

  • Speakers

    76

  • Touchpad Assembly

    78

  • Power Button Board

    80

  • Keyboard

    81

7 Using Setup Utility (BIOS)

84

• Starting Setup Utility (BIOS)

  84

• Updating the BIOS

  84

  • Determining the BIOS Version

    84

  • Downloading a BIOS Update

    85

Table of Contents

5

1 Product Description

9

2 Getting to Know Your Computer

13

• Right Side

  13

• Left Side

  14

• Display

  16

• Keyboard Area

  17

  • Touchpad

    17

  • Lights

    18

  • Button, Speakers, and Fingerprint Reader

    19

  • Special Keys

    20

• Bottom

  21

• Labels

  22

3 Illustrated Parts Catalog

23

• Computer Major Components

  23

• Mass Storage Devices

  26

• Cables

  27

• Miscellaneous Parts

  28

4 Removal and Replacement Procedures Preliminary Requirements

29

• Tools Required

  29

• Service Considerations

  29

  • Plastic Parts

    29

  • Cables and Connectors

    29

  • Drive Handling

    30

  • Workstation Guidelines

    30

• Electrostatic Discharge Information

  30

  • Generating Static Electricity

    31

  • Preventing Electrostatic Damage to Equipment

    31

  • Personal Grounding Methods and Equipment

    32

  • Grounding the Work Area

    32

  • Recommended Materials and Equipment

    32

• Packaging and Transporting Guidelines

  33

5 Removal and Replacement Procedures for Authorized Service Provider Parts

34

• Component Replacement Procedures

  34

  • Preparation for Disassembly

    34

  • Bottom Cover and Rubber Feet

    35

  • Battery

    38

  • Optical Drive and Bezel

    39

  • WLAN Module

    41

  • Hard Drive, Drive Rubber Holder, and Cable

    43

  • Solid-State Drive and Optane Memory Module

    46

  • Memory Module

    47

  • USB Board

    50

  • Touchpad

    51

  • Privacy Board

    52

  • Fingerprint Reader Board

    53

  • Fan

    54

  • Heat Sink

    55

  • System Board

    57

  • Card Reader Board

    60

  • Speakers

    61

  • Display Assembly

    62

  • Power Connector

    64

  • Keyboard/Top Cover

    65

6 Using Setup Utility (BIOS)

66

• Starting Setup Utility (BIOS)

  66

• Updating Setup Utility (BIOS)

  66

  • Determining the BIOS Version

    66

  • Downloading a BIOS Update

    67

Table of Contents

5

1 Product Description

9

2 External Component Identification

13

• Right Side

  13

• Left Side

  13

• Display

  16

• Keyboard Area

  17

  • Touchpad

    17

  • Lights

    17

  • Button and Speakers

    18

  • Special Keys

    20

  • Action Keys

    20

• Bottom

  22

• Locating System Information

  23

3 Illustrated Parts Catalog

24

• Computer Major Components

  24

• Miscellaneous Parts

  26

4 Removal and Replacement Procedures Preliminary Requirements

28

• Tools Required

  28

• Service Considerations

  28

  • Plastic Parts

    28

  • Cables and Connectors

    29

  • Drive Handling

    29

• Grounding Guidelines

  30

  • Electrostatic Discharge Damage

    30

    • Packaging and Transporting Guidelines

      31

    • Workstation Guidelines

      31

    • Equipment Guidelines

      32

5 Removal and Replacement Procedures for Authorized Service Provider Parts

33

• Component Replacement Procedures

  33

  • Base Enclosure

    34

  • Battery

    36

  • Display

    37

  • Hard Drive

    39

  • Solid-State Drive

    41

  • Memory

    43

  • WLAN Module

    45

  • Optical Drive

    47

  • Input/Output Brackets

    49

  • Fan

    51

  • Touchpad

    53

  • USB Board

    56

  • System Board

    58

  • Heat Sink

    61

  • Speakers

    63

  • Power Connector

    65

  • Top Cover/Keyboard

    66

6 Using Setup Utility (BIOS)

67

• Starting Setup Utility (BIOS)

  67

• Updating Setup Utility (BIOS)

  67

  • Determining the BIOS Version

    67

  • Downloading a BIOS Update

    68

7 Using HP PC Hardware Diagnostics (UEFI)

69

• Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device

  70

Table of Contents

7

1 Product Description

11

2 External Component Identification

13

• Locating Hardware

  13

• Locating Software

  13

• Display

  14

• Buttons, Speakers, and Fingerprint Reader

  15

• Keys

  16

• Lights

  17

• Touchpad

  18

• Left Side

  19

• Right Side

  20

• Bottom

  21

3 Illustrated Parts Catalog

22

• Service Tag

  22

• Computer Major Components

  24

• Display Assembly Subcomponents

  28

• Miscellaneous Parts

  30

4 Removal and Replacement Procedures Preliminary Requirements

31

• Tools Required

  31

• Service Considerations

  31

  • Plastic Parts

    31

  • Cables and Connectors

    32

  • Drive Handling

    32

• Grounding Guidelines

  33

  • Electrostatic Discharge Damage

    33

    • Packaging and Transporting Guidelines

      34

    • Workstation Guidelines

      34

    • Equipment Guidelines

      35

5 Removal and Replacement Procedures

36

• Component Replacement Procedures

  36

  • Bottom Cover

    36

  • Battery

    38

  • Solid-State Drive

    39

  • WLAN Module

    41

  • Speakers

    43

  • Fingerprint Reader Board

    44

  • Touchpad Board

    45

  • Power Connector Cable

    46

  • Fan

    47

  • Security Cable Slot Bracket

    48

  • System Board

    49

  • Heat Sink

    53

  • RTC Battery

    55

  • Display Assembly

    56

6 Using Setup Utility (BIOS)

65

• Starting Setup Utility (BIOS)

  65

• Updating Setup Utility (BIOS)

  65

  • Determining the BIOS Version

    65

  • Downloading a BIOS Update

    66

• Synchronizing a Tablet and Keyboard (Select Products Only)

  67