Инструкция к телефону avaya 1408 на русском

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  Avaya 1408 and 1416 Telephones — connected to Integral 5 — User Guide 16-603588 Issue 1 May 2010…
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  Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
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  Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/…
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  1408/1416 at Integral 5 — User Guide May 2010…

• Page 5: Table Of Contents

  Diverting calls to your telephone…28 Diverting calls for another telephone*…29 Signaling calls on two telephones (twinning)…30 Diverting bundles*…31 Chapter 5: Three-party conference call…33 Introduction to three-party conference calls…33 Making a conference call…33 1408/1416 at Integral 5 — User Guide Contents May 2010…

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  Ending a call…55 Modifying the twinning/call diversion number…56 Deactivating call diversion / twinning…56 Calling code dialing destinations…56 Chapter 11: Using the Avaya Menu…59 Call charges…59 Introduction to call charges…59 Viewing the charge display…59 1408/1416 at Integral 5 — User Guide May 2010…
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  Introduction function keys…81 Assigning functions to keys…82 Assigning destinations to keys…82 Assigning lines to keys…83 Assigning partners to keys…84 Deleting key assignments…84 Conference bridge settings…85 Set up conference bridge *…85 Setup reservation permissions…85 1408/1416 at Integral 5 — User Guide May 2010…
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  Setting direct dial to rooms *…107 Setting guest-to-guest connection *…108 Determining the charge limit *…108 Waking guests *…109 Chapter 16: Menus…111 Menu overview…111 Appendix A: Remote features…115 Changing call diversion remotely *…115 Index…117 1408/1416 at Integral 5 — User Guide May 2010…

• Page 9: Chapter 1: Introduction

  Chapter 1: Introduction Introduction to the 1400 Series Digital Deskphones The Avaya 1400 Series telephones are ISDN telephones for use with the Integral 5 call processing system.This user guide is written for the 1408 and 1416 Digital Deskphones.These deskphones put convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail.

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  1408/1416 at Integral 5 — User Guide Description This light flashes when you receive an incoming call. There are 3 (1408) or 4 (1416) lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone.
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  Press the Phone book / Contacts button to view the entries in your phone book or contact list. Press the A button to access the Avaya menu. The Avaya menu provides options that allow you to customize phone settings, configure call logging and select the display language.

• Page 12: About Leds

  Steady red Blinking red fast Blinking red slowly Related topics: Assigning partners to keys 1408/1416 at Integral 5 — User Guide Description Function is active, e. g. call diversion is set to on. Function is not active. Description Partner has set call diversion to.

• Page 13: About This Manual

  All the descriptions in this user guide assume a standard assignment of the function keys. If you re-assign the function keys, the procedures may change from those provided in this guide. 1408/1416 at Integral 5 — User Guide About this manual…

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  Introduction 1408/1416 at Integral 5 — User Guide May 2010…

• Page 15: Chapter 2: Making Calls

  2. Lift the handset. Related topics: Turning direct dialing on or off Calling an external call number 1. Enter the external line code, for example 0. Note: 1408/1416 at Integral 5 — User Guide on page 77 May 2010…

• Page 16: Calling With A Destination Key

  Calling a person from the call log 1. Press the Call Log button. 2. Select the desired call number. 3. Lift the handset. Related topics: Call log on page 41 1408/1416 at Integral 5 — User Guide on page 73 on page 81 May 2010…

• Page 17: Calling A Person From The Phone Book Entry

  Both functions are operated by means of the Speaker button. 1. Enter the desired call number. 2. Press the Speaker button. 1408/1416 at Integral 5 — User Guide Calling a person from the phone book entry on page 45 May 2010…

• Page 18: Requesting Automatic Callback

  Press the Delete softkey. Redialing You can redial one of the last numbers called. If you selected a special number to present to the call recipient, this will also be used for redial. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 19: Requesting Automatic Redialing

  See your system administrator for more information. 1. Select Cut-In. 2. Press the OK button. 1408/1416 at Integral 5 — User Guide on page 74 Requesting automatic redialing May 2010…

• Page 20: Presenting Yourself With Specified Call Numbers

  1. Lift the handset. 2. Select Announce. When you want to make an «Announcement to all subscribers», you can also simply press the Announce function key and make your announcement. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 21: Making An Individual Announcement

  2. Select Answer announcement. 3. Press the OK button. The caller who made the announcement is called. Calling anonymous Anonymous calling must be supported by your network provider. 1408/1416 at Integral 5 — User Guide Making an individual announcement May 2010…

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  1. Enter the call number. 2. Select Anonymous call. 3. Press the OK button. Your number will not be transmitted to the called party for your next external call. 4. Lift the handset. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 23: Chapter 3: Handling Calls

  To answer a call, lift the handset or press the Speaker button to use the speakerphone. Answering a call ringing at another phone (pick-up) You hear another telephone ringing. 1. Press the Avaya Menu button. 2. Select Call Pickup. 1408/1416 at Integral 5 — User Guide on page 68 May 2010…

• Page 24: Answering A Call For A Partner

  The call is forwarded to the call forwarding stations. Related topics: Assigning call forwarding destinations * Putting a call on hold To place your current call on hold: 1408/1416 at Integral 5 — User Guide on page 95 May 2010…

• Page 25: Muting A Call

  Switching between two calls (brokering) You want to switch back to a first talking partner who has been put on hold. 1. Select Return to … . 2. Press the OK button. 1408/1416 at Integral 5 — User Guide Muting a call May 2010…

• Page 26: Transferring A Call

  2. Press the OK button. You are connected to the second call and the first call is put on hold. Note: To end the first call instead, press the Drop button first. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 27: Chapter 4: Call Diversion

  You can also press an appropriate destination or partner key instead of entering the number. If dial-in authorized call numbers are registered for you for Managed Mobility Access (MMA) they are shown. You can select these destinations directly. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 28: Diverting Calls To Your Telephone

  You can also press an appropriate destination or partner key instead of entering the number. 6. Select one of the following: • immediately • after time 1408/1416 at Integral 5 — User Guide on page 88 May 2010…

• Page 29: Diverting Calls For Another Telephone

  You must add an additional line code (usually “0”) in front of an external number. If dial-in authorized call numbers are registered for you for Managed Mobility Access (MMA) they are shown. You can select these destinations directly. 1408/1416 at Integral 5 — User Guide Diverting calls for another telephone* May 2010…

• Page 30: Signaling Calls On Two Telephones (Twinning)

  The status information twinning …- appears in the display. 8. To deactivate twinning: a. Select the appropriate status information. b. Press the OK button. c. Press the Delete softkey. 1408/1416 at Integral 5 — User Guide on page 53 May 2010…

• Page 31: Diverting Bundles

  6. Enter the external call number to which all calls via this bundle are to be diverted. 7. Press the OK button. 8. Press the OK button. The status information Bundle 1 … appears in the display. 1408/1416 at Integral 5 — User Guide Diverting bundles* May 2010…

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  Call diversion 1408/1416 at Integral 5 — User Guide May 2010…

• Page 33: Chapter 5: Three-Party Conference Call

  Then select the Conference with … menu item to connect all participants. Expanding conference with another participant Conferences can be expanded to up to 9 participants. Conferences with external participants are always limited to three participants. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 34: Connecting Conference Participants With Each Other

  If you are on a three-party conference call and want to connect the other participants to each other, press the Transfer button or replace the handset. Ending the conference call Press the Drop button. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 35: Chapter 6: Conference Bridge

  All conference subscribers hear a brief alert tone. You are now part of the conference. If you are alone in the conference bridge, you will hear on-hold music. 3. To leave the conference: Replace the handset. Note: 1408/1416 at Integral 5 — User Guide May 2010…

• Page 36: Managing Conference Bridge Calls

  All participants can talk to each other again. 10. To disconnect one conference participant specifically, first select the desired one. 11. Press the OK button. 12. Select Clear connection. 13. Press the OK button. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 37: Reserving Conference Bridge (One-Time Appointment)

  The conference appointment is reserved. Next steps Now let all the conference subscribers know the date, the number of the conference bridge and your access PIN. 1408/1416 at Integral 5 — User Guide Reserving conference bridge (one-time appointment) May 2010…

• Page 38: Reserving Conference Bridge (Recurring Appointment)

  14. Press the OK button. The conference appointment is reserved. Next steps Now let all the conference subscribers know the date, the number of the conference bridge and your access PIN. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 39: Reserving A Conference Bridge For Others

  4. Select the reservation to be deleted from the list. 5. If applicable, press the Delete softkey to delete the reservation. 6. To confirm, press the Delete softkey again. 1408/1416 at Integral 5 — User Guide Reserving a conference bridge for others May 2010…

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  Conference bridge 1408/1416 at Integral 5 — User Guide May 2010…

• Page 41: Chapter 7: Managing The Call Log

  Symbols in the call log Symbol Missed call Answered call Call answered by voicemail Message waiting in voice mailbox Diverted call, showing calling number and originally called number 1408/1416 at Integral 5 — User Guide on page 16 Meaning May 2010…

• Page 42: Viewing The Call Log

  You can select the following intervals: 10 minutes, 1 hour, 1 day, 1 week, 1 month or «off». Note: The new setting is only valid for new call log entries and has no effect on existing entries. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 43: Adding An Entry From The Call Log To The Phone Book

  • Common for an entry in the common phone book 6. Enter a name if required. 7. Press the Save softkey. 8. Press the OK button. 1408/1416 at Integral 5 — User Guide Adding an entry from the call log to the phone book May 2010…

• Page 44: Adding Additional Entries In The Call Log

  9. Select Back. 10. Change Call display A→ B (on) to show the number that the caller dialed. 1408/1416 at Integral 5 — User Guide — (A) the call list of the called participant — (B) the call list of the participant the call was diverted to…

• Page 45: Chapter 8: Managing The Phone Book

  It may be necessary to enter an external line code and a dial pause before an external number. You can obtain more information from your telephone system administrator. 1408/1416 at Integral 5 — User Guide on page 17 May 2010…

• Page 46: Editing An Entry In The Phone Book

  Call numbers you have stored in the phone book without a name can be found there under the name » » (space). 3. Press the Edit softkey. 4. Edit the entry. 5. Press the OK button. 1408/1416 at Integral 5 — User Guide on page 56 May 2010…

• Page 47: Deleting An Entry

  Deleting an entry 1. Press the Phone book / Contacts button. 2. Select the entry you want to delete. 3. Press the Delete softkey. 4. Press the Delete softkey. 1408/1416 at Integral 5 — User Guide Deleting an entry May 2010…

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  Managing the phone book 1408/1416 at Integral 5 — User Guide May 2010…

• Page 49: Chapter 9: Messages

  2. Press the Delete softkey. Writing and sending own text messages 1. Press the Avaya Menu button 2. Select Message. 3. Enter the desired text. 4. Press the OK button. 5. Enter internal call number. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 50: Sending A Standard Text

  3. Press the Message button. 4. Select the desired standard text. 5. Press the OK button. 6. Change or add to the message, e.g. to include a name or time. 7. Press the OK button. 1408/1416 at Integral 5 — User Guide May 2010…

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  The text is saved and a status information appears in your display. Any internal caller who tries to call you will now get the message shown on his display. 1408/1416 at Integral 5 — User Guide Sending a text message for an internal caller…
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  Messages 1408/1416 at Integral 5 — User Guide May 2010…

• Page 53: Chapter 10: Mobile System Subscribers (Managed Mobility Access)

  1. Dial the dial-in number for your system from a registered external telephone. 2. The Integral 5 picks up the call. Wait for a dial tone. You can now make calls as if you were an internal subscriber. 1408/1416 at Integral 5 — User Guide on page 29 on page 88…

• Page 54: Dialing Into Your System Using Callback

  The first five entries recorded in your personal phone book can easily be accessed as code dialing destinations by pressing #1…#5 (relates to entries 900 to 904). 1. Enter the call number. 2. Carry out the call. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 55: Referring Back

  Ending a call Press * 8 keys. The current call is ended. You hear the dial tone and can now place a new call across the system. 1408/1416 at Integral 5 — User Guide Calling using your system May 2010…

• Page 56: Modifying The Twinning/Call Diversion Number

  You can note your code dialing destinations on a card which you can keep with you at all times. You have established a connection to your system from a registered telephone. You hear the dial tone. 1408/1416 at Integral 5 — User Guide May 2010…

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  904 -> Code number 5. 2. Carry out the call. Related topics: Assigning function keys specifically (changing code dialing destinations) Creating a new entry in the phone book 1408/1416 at Integral 5 — User Guide Calling code dialing destinations on page 45 May 2010…
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  Mobile System Subscribers (Managed Mobility Access) 1408/1416 at Integral 5 — User Guide May 2010…

• Page 59: Chapter 11: Using The Avaya Menu

  Viewing the charge display 1. Press the Avaya Menu button. 2. Select Charges. 3. Press the OK button. The charges for the last call are selected. 4. To view the total charges, select Total. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 60: Viewing Charges For Lines / Subscribers

  Note: If you want to clear the totals for all calls, you must have this function enabled by your system administrator. 5. Press the OK button. 6. Press the Delete softkey. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 61: Locking The Telephone

  If you make a mistake when entering your PIN: press the Back softkey and start again from the beginning. 5. Press the OK button. 6. Enter the new one. Locking the telephone Use this procedure to lock your telephone. 1408/1416 at Integral 5 — User Guide Locking the telephone May 2010…

• Page 62: Unlocking The Telephone

  When the time of the appointment arrives, a signal tone sounds and the message you have entered for the appointment appears in the display. You can selectively delete appointments you have entered. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 63: Entering An Appointment For Today

  5. Enter the date and time in the form «day month hours minutes», e.g. 04081150 for 4 August at 11:50 hrs. 6. Select a standard text if required. To be able to select from standard texts, these must first have been entered into the system. 1408/1416 at Integral 5 — User Guide Managing appointments May 2010…

• Page 64: Entering A Recurring Appointment

  11. Press the OK button. Acknowledging an appointment Use this procedure to acknowledge an appointment. When the specified time is reached, a signal tone sounds and the entered appointment message appears on the display. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 65: Deleting An Appointment

  4. Select Appointment for other. 5. Press the OK button. All existing appointments for this subscriber will be displayed. 6. Now enter the new appointment just as you would set your own appointments. 1408/1416 at Integral 5 — User Guide Managing appointments May 2010…

• Page 66: At Integral 5 — User Guide May

  Using the Avaya Menu 1408/1416 at Integral 5 — User Guide May 2010…

• Page 67: Chapter 12: Customizing Your Telephone

  7. Press the OK button. 8. Select one of the following: • Ringing tone • Monitor • Handset • Headset 9. Increase or reduce the volume by pressing the right or left navigation button. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 68: Setting The Ringing Tone Melody

  «Service», «Head office» or «Workshop» can easily be recognized from the ring tones. You can apply these ring tones to your telephone. The setting only affects external calls and VIP calls. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 69: Setting The Contrast

  Default setting and confirm with the OK button. 7. Press the OK button. 8. Increase or reduce the contrast with the right or left navigation button. 9. Press the Back softkey. 1408/1416 at Integral 5 — User Guide Setting parameters for your telephone May 2010…

• Page 70: Setting The Language

  7. Press the OK button. 8. Select Handsfree. 9. Change the setting with the right or left navigation button. • 1: Normal connection (medium volume) • 2: Quiet or long-distance connection 1408/1416 at Integral 5 — User Guide May 2010…

• Page 71: Deactivating Ringing Tone Temporarily (Do Not Disturb)

  The caller hears the busy tone or an announcement if you have switched on «Do not disturb». Related topics: Using call filter on page 91 Activating night service You can activate a desired night service at any time. 1408/1416 at Integral 5 — User Guide Deactivating ringing tone temporarily (Do not disturb) May 2010…

• Page 72: Activating Automatic Handsfree After Dialing

  4. Select Dial settings. 5. Press the OK button. 6. Select Autom. handsfree (off). 7. Press the Modify softkey. 8. Press the Back softkey. The new setting is saved. 1408/1416 at Integral 5 — User Guide on page 94 May 2010…

• Page 73: Seizing Exchange Line Automatically

  1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. 4. Select Dial settings. 5. Press the OK button. 1408/1416 at Integral 5 — User Guide Seizing exchange line automatically on page 15 May 2010…

• Page 74: Setting The Number Of Redials

  If the setting is 0, the Auto. redial menu item will not be shown while calling external numbers. 8. Press the Back softkey. The new setting is saved. Related topics: Requesting automatic redialing 1408/1416 at Integral 5 — User Guide on page 19 May 2010…

• Page 75: Setting Redial Interval

  1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. 4. Select Dial settings. 5. Press the OK button. 6. Select Remote no. disp. 1408/1416 at Integral 5 — User Guide Setting redial interval May 2010…

• Page 76: Accepting Calls Automatically (Handsfree Answer Back)

  The status information Handsfree answer back appears on the display. Next steps Note: If you want to switch “Handsfree answer back” off again, switch the function to Handsfree answer back (on) again. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 77: Turning Direct Dialing On Or Off

  1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. 4. Select Dial settings. 5. Press the OK button. 1408/1416 at Integral 5 — User Guide on page 15 Turning direct dialing on or off May 2010…

• Page 78: Assigning Code Numbers

  • To change code, enter new code number, • To deactivate code, press OK button, • To delete code, select Delete and press OK button. 9. Press the Back softkey. The new setting is saved. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 79: Extending Call Display

  3. Press the OK button. 4. Select Applications. 5. Press the OK button. 6. Select VIP call (on). 7. Press the Modify softkey. 8. Press the Back softkey. 1408/1416 at Integral 5 — User Guide Extending call display May 2010…

• Page 80: Removing Telephone From Hunt Groups

  1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. 4. Select Applications. 5. Press the OK button. 6. Select General call (on). 1408/1416 at Integral 5 — User Guide May 2010…

• Page 81: Activating Remote Headset

  A partner can be any internal subscriber to your telephone system. If you place a partner on the function key then the LED informs you as to the telephone status of the partner. 1408/1416 at Integral 5 — User Guide Activating remote headset…

• Page 82: Assigning Functions To Keys

  9. Press the OK button. 10. Press the OK button. Assigning destinations to keys 1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. 4. Select Function keys. 1408/1416 at Integral 5 — User Guide on page 16 May 2010…

• Page 83: Assigning Lines To Keys

  10. Select the line you want to assign to this key, e.g. Line 2. 11. Press the OK button. 12. Press the OK button. You can now seize Line 2 with this key. 1408/1416 at Integral 5 — User Guide Function, destination, line and partner keys May 2010…

• Page 84: Assigning Partners To Keys

  3. Press the OK button. 4. Select Function keys. 5. Press the OK button. The description and current assignment of all keys will be displayed. 6. Press the key whose assignment you want to delete. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 85: Conference Bridge Settings

  9. Enter the number of the subscriber for whom you want to enable reservation permissions. You are shown the access PIN and whether the subscriber can reserve the conference bridge, e.g. PIN: 0000 Not active. 1408/1416 at Integral 5 — User Guide Conference bridge settings May 2010…

• Page 86: Changing Access Pin

  With a standard PIN, the conference bridge can be used at times at which it is not reserved. 1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 87: Changing Standard Pin

  10. Select PIN: 0000 Not active 11. Press the OK button. 12. Enter the new standard 4-digit PIN. 13. Press the Back softkey. The default PIN has been changed and can be used. 1408/1416 at Integral 5 — User Guide Conference bridge settings May 2010…

• Page 88: Managed Mobility Access Settings

  8. Enter the call number of the internal subscriber for whom you want to register a new number. A list of all the external numbers already registered appears. 9. Press the New softkey. 1408/1416 at Integral 5 — User Guide on page 53 May 2010…

• Page 89: Changing Dial-In Authorized Numbers

  2. Select Settings. 3. Press the OK button. 4. Select Applications. 5. Press the OK button. 6. Select Mobility. 7. Press the OK button. 1408/1416 at Integral 5 — User Guide Managed Mobility Access settings on page 27 May 2010…

• Page 90: Deleting Dial-In Authorized Numbers

  9. Select the number you want to delete. 10. Press the Delete softkey. 11. Press one of the following softkeys: • Entry, to delete the shown entry. • All, to delete all entries in the list. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 91: Using Call Filter

  The subscriber is added to the call filter list. 11. Press the Back softkey. Related topics: Diverting calls for your telephone Deactivating ringing tone temporarily (Do not disturb) 1408/1416 at Integral 5 — User Guide on page 27 on page 71 Using call filter May 2010…

• Page 92: Deleting Entries From The Call Filter

  8. Press the Delete softkey. 9. Press one of the following softkeys: • Entry, to delete the shown entry. • All, to delete all entries in the list. 10. Press the Back softkey. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 93: Chapter 13: Settings For Your Telephone System

  Introduction You can perform many of the settings for your telephone system from your Avaya 1400 Series telephones. The settings apply to all the telephones in your system. • External callers can often reach your company using various different numbers. For each of these numbers you can define which phones should ring.

• Page 94: Assigning Operators For Night Service

  You can program times when the system automatically activates a night service (see Integral manual). 1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. 4. Select System functions. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 95: Assigning Call Forwarding Destinations

  1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. 4. Select System functions. 1408/1416 at Integral 5 — User Guide on page 71 Assigning call forwarding destinations * May 2010…

• Page 96: Setting Second Call Barring

  5. Press the OK button. 6. Select Second call barring. 7. Press the OK button. A list of numbers for which second call barring is to be set up is displayed. 1408/1416 at Integral 5 — User Guide on page 24 May 2010…

• Page 97: Setting Date And Time

  You can determine a customer password so that you can e.g. manage your telephone system with the ICT tool. The password can consist of letters and digits. 1408/1416 at Integral 5 — User Guide Setting date and time May 2010…

• Page 98: Showing Traffic Statistics

  3. Press the OK button. Information about calls since data was last deleted will be shown. 4. To reset the counter, select Delete. The data will now be recorded again from the current date. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 99: Chapter 14: Auxiliary Devices

  A DBM32 button module provides 32 buttons. You can connect one or two DBM32 to your Avaya 1416 telephone. No button module can be connected to the Avaya 1408 telephone. Your system administrator can assign the buttons according to your preferences. The following options are available to you: •…

• Page 100: Using A Headset

  Press the Headset button. You will be speaking to the other party via the headset. The button’s LED lights up. Ending a headset call and disconnecting: Press the Headset button and replace the handset if necessary. 1408/1416 at Integral 5 — User Guide Buttons with LEDs Strips for labeling Connection Partner receives an external call.

• Page 101
  Enter the call number and press the Headset button. Switching on monitoring: You can switch on monitoring on the telephone while you are on a call with the headset. Press the Speaker button. The button’s LED lights up. 1408/1416 at Integral 5 — User Guide May 2010…
• Page 102
  Auxiliary devices 1408/1416 at Integral 5 — User Guide May 2010…

• Page 103: Chapter 15: Hotel Functions

  Introduction You can use the hotel functions in small to medium-sized hotels and guest houses. Your system administrator can connect up to three DBM32 modules to the Avaya 1416 telephone for executing these functions. Available functions include checking guests in and out, viewing guest charges, disabling direct inward dial to rooms, waking up guests, etc.

• Page 104: Layout Of The Hotel Functions On The Dbm32 Button Module

  Disable guest-to- guest Charge limit Exit Other keys 1408/1416 at Integral 5 — User Guide Description For checking guests in and out. An external caller cannot directly dial the guest’s room, but must be connected via the switchboard. The switchboard can send a message to a room telephone.

• Page 105: Checking In

  You can query the charges and you can ask the guest to listen to the messages. 3. Press the Exit button. The DBM32 module returns to displaying the calling status of the room telephones. 1408/1416 at Integral 5 — User Guide Checking in * May 2010…

• Page 106: Querying Call Charges

  The guest is checked out or a message is displayed that there are still messages that have not been listened to. Listening to messages * A menu item shows how many messages on the guest’s voice mail box have not been listened 1408/1416 at Integral 5 — User Guide May 2010…

• Page 107: Messaging To Guest: Message At Reception

  If direct inward dial to a room is disabled, an external caller cannot reach this guest directly but must be connected via the switchboard. 1408/1416 at Integral 5 — User Guide Messaging to guest: message at reception * May 2010…

• Page 108: Setting Guest-To-Guest Connection

  1. Press the Charge limit button. The button LEDs of all rooms which an activated charge limit light up. 2. Press the button for the desired room. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 109: Waking Guests

  8. Now enter the desired time for the wake-up call just as you would for your own appointments. 9. To delete one of the shown appointments: Just select it and press the Delete softkey. 1408/1416 at Integral 5 — User Guide Waking guests * May 2010…

• Page 110
  Hotel functions 1408/1416 at Integral 5 — User Guide May 2010…

• Page 111: Chapter 16: Menus

  Chapter 16: Menus Menu overview The following contains an overview of the menu structure of the Avaya 1400 Series telephones connected to Integral 5. The first three menu levels are shown. The menu structure shown here may differ from the actual menu structure on your telephone. Deviations from the menu overview shown here may arise due to the features used and the accessories in use.

• Page 112
  Menus Menu item in basic menu Conference bridge Settings 1408/1416 at Integral 5 — User Guide One menu level lower Own conference Conference for others Display/Acoustics Acoustics/Contrast Partner beep Do not disturb MSN call type Language Function keys Dial settings Autom.
• Page 113
  Night service, forwarding variants, gate stations, assignment control, call charge functions, paper format, call charge display, call charge threshold, call charge factor, second call barring. 1408/1416 at Integral 5 — User Guide One menu level lower One menu level lower…
• Page 114
  Menus 1408/1416 at Integral 5 — User Guide May 2010…

• Page 115: Appendix A: Remote Features

  8. Enter the system’s external line code and the new destination to which you want to divert the calls. As confirmation, an acknowledgement tone sounds after a short time. 9. To deactivate the call diversion, enter the code for Deactivate follow-me. 1408/1416 at Integral 5 — User Guide May 2010…

• Page 116
  Remote features 1408/1416 at Integral 5 — User Guide May 2010…

• Page 117: Index

  … call forwarding destinations … call log … additional entries … entry in phone book … 1408/1416 at Integral 5 — User Guide Index symbols … call log entries automatically … call log lists … call numbers presenting different …

• Page 118
  … forwarding calls … function key LEDs … functions assigning keys … general call … guest-to-guest connectionl 1408/1416 at Integral 5 — User Guide hotel … handling calls … handsfree … handsfree answer back … handsfree operation setting …
• Page 119
  … night service … activating … on hold putting … outgoing calls … overview … pager … 1408/1416 at Integral 5 — User Guide participant … partner assigning keys … partner key LEDs … partner keys … partners answering …
• Page 120
  … symbols call log … telephone system settings … time … traffic statistics … 1408/1416 at Integral 5 — User Guide transferring call … on hold … twinning … unlocking telephone … VIP call … waking guests …

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Avaya 1408 and 1416 Telephones —
connected to Integral 5 — User Guide
16-603588
Issue 1
May 2010

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Notice means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs While reasonable efforts have been made to ensure that the in object code, originally licensed by Avaya and ultimately utilized by information in this document is complete and accurate at the time of End User, whether as stand-alone products or pre-installed on printing, Avaya assumes no liability for any errors. Avaya reserves the Hardware. “Hardware” me

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Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support 1408/1416 at Integral 5 — User Guide May 2010 3

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4 1408/1416 at Integral 5 — User Guide May 2010

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Contents Chapter 1: Introduction……………………………………………………………………………………………….9 Introduction to the 1400 Series Digital Deskphones……………………………………………………………………………..9 Overview of phone buttons and features…………………………………………………………………………………………….9 About LEDs……………………………………………………

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Expanding conference with another participant………………………………………………………………………………….33 Connecting conference participants with each other…………………………………………………………………………..34 Ending the conference call………………………………………………………………………………………………………………34 Chapter 6: Conference bridge………………………………

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Viewing charges for lines / subscribers……………………………………………………………………………………..60 Deleting call charges………………………………………………………………………………………………………………60 Locking the telephone…………………………………………………………………………………………………………………….61 Telephone lock…………………………………

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Changing access PIN……………………………………………………………………………………………………………..86 Setup standard access *………………………………………………………………………………………………………….86 Changing standard PIN *…………………………………………………………………………………………………………87 Managed Mobility Access settings……………………….

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Chapter 1: Introduction Introduction to the 1400 Series Digital Deskphones The Avaya 1400 Series telephones are ISDN telephones for use with the Integral 5 call processing system.This user guide is written for the 1408 and 1416 Digital Deskphones.These deskphones put convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail. Not

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Introduction Avaya 1416 Telephone No. Name Description 1 Call/Message This light flashes when you receive an incoming call. Waiting Indicator 2 Phone Display There are 3 (1408) or 4 (1416) lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone. The top line shows the phone number and name you set and the date and time. The middle line (1408) or two lines (1416) display status information.

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Overview of phone buttons and features No. Name Description are available in the menu. When a call number is programmed on the key press the key to dial the destination. (Partners are special destinations, see chapter Partners for more information) 7 Hold Press the Hold button (R button) to put the active call on hold. 8 Conference Press the Conference button to add another party to an existing call. 9 Transfer Press the Transfer button to transfer a call to another number. 10 Drop Press the Dro

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Introduction About LEDs Each function, partner or destination key has two LEDs, one green and one red, to indicate the status of the function or partner. The status is identified by whether the LED is on, off, or blinking as described in the following tables. Note: If a key is assigned to a destination the LEDs are always off. Table 1: Function key LEDs LED Description Steady green Function is active, e. g. call diversion is set to on. Off Function is not active. Table 2: Partner key LEDs LED D

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About this manual About this manual Descriptions of optional features are marked with an asterisk in the title. For more information about the optional features, see your system administrator. All the descriptions in this user guide assume a standard assignment of the function keys. If you re-assign the function keys, the procedures may change from those provided in this guide. 1408/1416 at Integral 5 — User Guide May 2010 13

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Introduction 14 1408/1416 at Integral 5 — User Guide May 2010

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Chapter 2: Making calls Introduction to making calls Use the procedures provided in this chapter to make calls from your telephone. Note that when you make a call, you can either dial the number and then lift the handset, or lift the handset and then dial the number. Both orders are correct. However, if you lift the handset first and then dial the number, you will not be able to correct a dialing error. Calling an internal call number 1. Enter the desired call number. If you have switched Direct

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Making calls Instead of entering the external line code, you can also press a line key. If you have activated LN on dialing you only need to dial the external number. 2. Enter the desired call number. 3. Lift the handset. Related topics: Seizing exchange line automatically on page 73 Calling with a destination key 1. Press the destination key for the desired subscriber. 2. Lift the handset. Related topics: Introduction function keys on page 81 Calling a person from the call log 1. Press the Call

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Calling a person from the phone book entry Calling a person from the phone book entry 1. Press the Phone book / Contacts button. 2. Select the entry you want to dial. Note: To reach the entry more quickly, you can also enter one or more of the first letters of the name. 3. Lift the handset. Related topics: Introduction to the phone book on page 45 Calling partners 1. Press the appropriate partner key. 2. Talk using the speakerphone, or lift the handset to talk using the handset. Calling using t

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Making calls 3. To adjust the volume, press + or — on the Volume button. 4. Do one of the following: a. To continue the call using the handset, lift the handset. To activate the speaker additionally (Monitoring), press the Speaker button. To activate Handsfree press the Speaker button once more. b. To end the call, press the Speaker button. Requesting automatic callback If an internal call number you dialed is busy or unanswered, use this procedure if you want your telephone system to call you b

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Requesting automatic redialing 1. Press the Redial button. 2. Select the desired call number. 3. Lift the handset. Requesting automatic redialing Note: You can specify the number of automatic redial attempts and the time between two attempts in the Dial settings. You can only use Automatic redial if you are calling on a digital exchange line. The external number dialed is busy. The Auto redial menu item is offered. 1. Select the Auto redial menu item. 2. Press the OK button. 3. Replace the hand

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Making calls Each person on the call will hear a cut-in tone. You are now included in the call. 3. To disconnect from the call, press the Drop button, or replace the handset. Presenting yourself with specified call numbers * If your system is configured to do so, every time you make an external call you can select the number you want to present to the call recipient. This is called Calling Line Identification Presentation (CLIP). The number could represent your “service”, “head office” or “works

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