Принтер xerox phaser 3020 руководство пользователя

Supported languages

• Russian

Supported products

• Phaser 3020

Xerox

®

 Phaser

®

 3020BI

Руководство пользователя

Июль 2014 г.

1. Manuals
2. Brands
3. Xerox Manuals
4. Printer
5. Phaser 3020BI
6. User manual

• Page 1: User Guide

  July 2014 Xerox ® Phaser ® 3020BI User Guide…

• Page 2
  United States and/or other countries. Phaser®, CentreWare®, WorkCentre®, FreeFlow®, SMARTsend®, Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, Xerox Secure Access Unified ID System®, and Xerox Extensible Interface Platform® are trademarks of Xerox Corporation in the United States and/or other countries. Adobe® Reader® and PostScript® are trademarks of Adobe Systems Incorporated in the United States and/or other countries.

• Page 3: Table Of Contents

  Xerox® CentreWare® Internet Services……..

• Page 4
  Xerox Easy Printer Manager (EPM) ……..
• Page 5
  Placing an Order for Xerox Consumables:……..
• Page 6
  North America …………… . . 137 ® Phaser ® 3020 Xerox User Guide…
• Page 7
  Other Countries …………… . 140 ® Phaser ® 3020 Xerox User Guide…
• Page 8
  Contents ® Phaser ® 3020 viii Xerox User Guide…

• Page 9: Getting Started

  Getting Started This chapter includes: • Machine Overview • Product Configurations • Control Panel • Powering On the Machine • Software • Information Pages • More Information • Further Assistance Xerox® Phaser® 3020 User Guide…

• Page 10: Machine Overview

  Before you use your machine, take some time to familiarize yourself with the various features and options. Front View Output Tray Control Panel Paper Tray 1 Output Support Top Cover Print Cartridge Paper Width Guide Xerox® Phaser® 3020 User Guide…

• Page 11: Rear View

  Machine Overview Rear View USB Port Power Receptacle Xerox® Phaser® 3020 User Guide…

• Page 12: Product Configurations

  Product Configurations Product Configurations Component Phaser 3020BI Paper Tray 1 (150 sheets) Standard Output Tray (100 sheets) Standard Network Printing Not Applicable AirPrint Standard Google Cloud Print Standard USB Device Standard USB Host Not Applicable Wi-Fi Standard Standard Wi-Fi Direct Xerox®…

• Page 13: Control Panel

  15 seconds until the green LED is on. Manual print: Press this button each time you load a sheet of paper in the tray if you selected Manual Feeder as the Source in your printer driver. Xerox® Phaser® 3020 User Guide…

• Page 14
  Control Panel Number Button Description Power: Turns the power off or wakes the machine from sleep mode. Status LED: Shows the status of your machine. Xerox® Phaser® 3020 User Guide…

• Page 15: Powering On The Machine

  When the printer does not receive data for an extended period of time, the Power Save mode becomes active and power consumption is automatically lowered. To restore the machine to a normal state, press the Power button. Xerox® Phaser® 3020 User Guide…

• Page 16: Software

  After you have set up your machine and connected it to your computer, you must install the printer software. The software required for Windows or Macintosh is supplied on the CD delivered with your machine. Additional software can be downloaded from www.xerox.com. The following software is available:…

• Page 17: Information Pages

  You can view the IP address of your printer on the Configuration Report. IPv4 and IPv6 address information is located in the Network Setup section of the Configuration Report under IPv4 and IPv6. Note: You can also print the Configuration Report using CentreWare Internet Services by selecting Status > Print Information. Xerox® Phaser® 3020 User Guide…

• Page 18: Xerox® Centreware® Internet Services

  A network-connected computer with a Web browser that supports JavaScript. ® ® Accessing Xerox CentreWare Internet Services At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. Xerox® Phaser® 3020 User Guide…

• Page 19: More Information

  MIB and CentreWare Internet Services. This includes phone numbers and passwords as they are being entered. If this presents a security concern, Xerox recommends enabling the SNMPv3 and the IP Filtering security feature in order to control remote access to the device.

• Page 20: Further Assistance

  If a fault cannot be resolved by following the display instructions, check the Troubleshooting chapter of this guide. If the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know the nature of the problem, the machine serial number, the fault code if any, plus the name and location of your company.

• Page 21: Installation And Setup

  • CentreWare • Netowrk Installation • Printer Drivers • Windows Drivers • Wireless Setting Program • Macintosh Drivers • Linux Drivers • Sharing Your Machine Locally • Windows Printing • AirPrint • Google Cloud Print Xerox® Phaser® 3020 User Guide…

• Page 22: Wireless Connectivity

  Note: Performing the driver installation at this time may aid wireless setup. Refer to Printer Drivers. To configure Wireless Connectivity, use the Xerox Easy Wireless Setup. For instructions, see Wireless Setting Program. To set the Ethernet Speed using CentreWare Internet Services, refer to…

• Page 23: Centreware Internet Services

  There are two ways to access CentreWare Internet Services with the administrator login: • Select Login at the top of the screen or • Select the Properties icon. You are then prompted for the ID and Password. Enter admin for the ID and 1111 for the Password. Xerox® Phaser® 3020 User Guide…

• Page 24: Change The Administrator Password

  Change the Administrator Password It is recommended that you change the default administrator password to a more secure password, so this Xerox machine is not compromised. At your workstation, open the Web browser and enter the IP Address of the machine in the Address Bar.

• Page 25: Adjusting The Altitude

  Enter the IP Address of the printer in the browser. Select Login and enter the ID (admin) and Password (1111). Select Properties > System > Setup. Select an Altitude Adjustment value, based on your altitude in the table above. Select Apply. Xerox® Phaser® 3020 User Guide…

• Page 26: Network Installation

  TCP/IP setting may cause you to lose your connection to the machine. In the Domain Name area: Enter a domain name in the Domain Name field. Enter an IP address in the Primary DNS Server and Secondary DNS Server fields. Xerox® Phaser® 3020 User Guide…

• Page 27
  Check the Dynamic DNSv6 Registration check box to enable this option. Note: If your DNS Server does not support dynamic updates there is no need to enable DDNS. 10. Select Apply to save the changes. Xerox® Phaser® 3020 User Guide…
• Page 28
  Verify that the home page of CentreWare Internet Services displays. The CentreWare Internet Services installation process is complete. Note: When your access to CentreWare Internet Services is encrypted, enter https:// followed by the Internet address, instead of http://. Xerox® Phaser® 3020 User Guide…

• Page 29: Printer Drivers

  Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04 Red Hat Enterprise Linux 5, 6 Fedora 11 -19 Debian 5.0, 6.0, 7.0, 7.1 Mint 13, 14, 15 SUSE Linux Enterprise Desktop 10, 11 openSUSE 11.0, 11.1, 11.2, 11.3, 11.4, 12.1, 12.2, 12.3 Xerox® Phaser® 3020 User Guide…

• Page 30: Windows Drivers

  PC before beginning installation. To access the many printer drivers which can be used with your machine, refer to the drivers CD or download the latest versions of printer drivers from the Xerox website at www.xerox.com.

• Page 31
  If your printer is connected to the computer, a Test Print page prints. If the Test Print operation is successful, refer to the Print chapter of this guide. If the print operation failed, refer to the Troubleshooting chapter of this guide. Xerox® Phaser® 3020 User Guide…

• Page 32: Custom Installation

  If you use Windows Vista, select Start > All programs > Accessories > Run, and type X:Setup.exe. If the AutoPlay window appears in Windows Vista, select Run Setup.exe in Install or run program field, and select Continue in the User Account Control window. Xerox® Phaser® 3020 User Guide…

• Page 33
  If your printer is connected to the computer, a Test Print page prints. If the Test Print operation is successful, refer to the Print chapter of this guide. If the print operation failed, refer to the Troubleshooting chapter of this guide. Xerox® Phaser® 3020 User Guide…

• Page 34: Wireless Setting Program

  Wireless Setting Program Wireless Setting Program When installing the Phaser 3020BI, you can use the Xerox Easy Wireless Setup program that was automatically installed with the printer driver to configure the wireless settings. To open the program: Select Start > Programs or All Programs > Xerox Printers > Xerox Phaser 3020 > Xerox Easy Wireless Setup.

• Page 35: Uninstalling A Windows Driver

  Follow the steps below to uninstall the driver. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs > Xerox Printers > Uninstall Xerox Printer Software. The Uninstall Xerox Printer Software window displays.

• Page 36: Macintosh Drivers

  13. After the installation is complete, select Close. 14. Select Applications > System Preferences > Print & Scan. 15. Select the + sign on the Printer list and select the printer or enter the IP Address for the printer. 16. Select Add. Xerox® Phaser® 3020 User Guide…

• Page 37: Uninstalling A Macintosh Driver

  Macintosh. Make sure that the machine is connected to your computer and powered on. Click the Applications folder. Click the Xerox folder. Click Printer Software Uninstaller. Select the programs you want to uninstall and click Uninstall.

• Page 38: Linux Drivers

  Linux Drivers Linux Drivers You need to download the Linux software package from the Xerox Web site to install the printer software. Procedure for Installing the Linux Unified Driver Make sure that the machine is connected to your computer and powered on.

• Page 39: Sharing Your Machine Locally

  Select the printer icon you want to share and select Connect. If a set up complete message appears, select OK. Open the file you want to print and start printing. Xerox® Phaser® 3020 User Guide…

• Page 40: Macintosh

  Open the Applications folder, select System Preferences and select Print & Fax or Print & Scan. Select Add or the + symbol. A display window showing the name of your shared printer displays. Select your machine and select Add. Xerox® Phaser® 3020 User Guide…

• Page 41: Windows Printing

  23. Select Set as the default printer if required. 24. Select Print Test Page to print a test page. 25. Select the Finish button. The printer driver installs. 26. Verify that the test page is printed at the machine. Xerox® Phaser® 3020 User Guide…

• Page 42: Internet Printing Protocol (Ipp) Port

  Select File, select Run as administrator. Go to step 6. Select the Local Area Connection icon. Select Properties. Ensure that the Internet Protocol (TCP/IP) protocol has been loaded and ensure the checkbox is checked. Select OK. Xerox® Phaser® 3020 User Guide…

• Page 43: Raw Tcp/Ip Printing (Port 9100)

  At your workstation, open the Web browser and enter the IP Address of the machine in the Address Bar. Select Properties. If prompted, enter admin for the ID and 1111 for the Password, and select Login. Select Properties. In Network Settings, select Raw TCP/IP, LPR, IPP in the directory tree. Xerox® Phaser® 3020 User Guide…

• Page 44: Configure The Windows Printer Driver

  Check the Enable bidirectional support check box. Bi-directional communication automatically updates the printer driver with the printer’s installed options. The driver’s Printing Preferences will report information about the printer’s operational status, active jobs, completed jobs and paper status. Select OK. Xerox® Phaser® 3020 User Guide…

• Page 45: Airprint

  To enter a physical location for the printer, in the Geographical Location field, enter the geographic Latitude and Longitude coordinates in decimal form. For example, use coordinates like +170.1234567 and +70.1234567 for a location. Click Apply. For the new settings to take effect, restart your printer. Xerox® Phaser® 3020 User Guide…

• Page 46: Google Cloud Print

  Click the Claim Url that displays. This takes you to the Google cloud print Web site to finish the registration. Click Finish printer registration. 10. Now your printer is registered with Google Cloud Print. Click Manage your printer. Google Cloud Print — ready devices display in the list. Xerox® Phaser® 3020 User Guide…

• Page 47: Paper And Media

  This chapter includes: • Loading Paper • Setting Paper Size and Type • Media Specifications • Media Output Locations Xerox® Phaser® 3020 User Guide…

• Page 48: Loading Paper

  Feeder mode for special media is strongly recommended. Load the print material between the width guides with the print side facing up. Note: Hold a transparency by the edge and avoid touching the print side. Xerox® Phaser® 3020 User Guide…

• Page 49: Envelope Mode

  After loading the media, ensure you select the Paper tab in the print driver to specify the correct paper size and type. For the source, you must select Manual Feeder. Not confirming the paper details may result in printing delays. Xerox® Phaser® 3020 User Guide…

• Page 50: Setting Paper Size And Type

  For computer printing, select the paper size and type in the application program you use on your computer. Alternatively, to change the paper size and type on your computer, select Xerox Easy Printer Manager > (Switch to advanced mode) > Device Settings.

• Page 51: Media Specifications

  Do not feed a sheet of labels through the machine more than once. The adhesive backing is designed for one pass only through the machine. • Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged. Xerox® Phaser® 3020 User Guide…

• Page 52: Media Types

  28 to 32 lb (105 to 120 Archival g/m² 28 to 32 lb (105 to 120 ) if you need to keep the print-out for a long period time, such as archives, select this option Xerox® Phaser® 3020 User Guide…

• Page 53
  20 to 24 lb (75 to 90 g/m² Recycled 19 to 24 lb (70 to 90 Postcard g/m² 32 to 43 lb (121 to 163 ) card stock Envelopes g/m² 20 to 24 lb (75 to 90 Xerox® Phaser® 3020 User Guide…

• Page 54: Media Output Location

  Output tray (face down) up to a maximum of 100 sheets of 20 lb (80 g/m²) paper, 10 transparencies, and 10 sheets of labels. Using the Output Tray The output tray collects printed paper face down, in the order in which the sheets were printed. Xerox® Phaser® 3020 User Guide…

• Page 55: Print

  This product produces high quality prints from electronic documents. You can access the printer from your computer by installing the appropriate printer driver. To access the many printer drivers which can be used with your machine, refer to the driver CD or download the latest versions from the Xerox Web site at www.xerox.com.

• Page 56: Printing Using Windows

  Favorites Tab The Favorites tab lists lists default favorites and user-generated favorites. The Favorites option, which is visible on each tab except for the Xerox tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: Change the settings as needed on each tab.

• Page 57: Details Tab

  The Details tab, in the right panel, is visible only on the Favorites tab. It displays a summary of the selected Favorite and notes incompatioable options. Paper Tab The Paper tab, in the right panel, is visible on each main tab except for the Favorites and Xerox tabs. It displays a graphical summary of your selections. Device Tab The Device tab, in the right panel, is visible on each main tab except for the Favorites and Xerox tabs.

• Page 58: Order Supplies

  Booklet Printing: This allows you to print your document on both sides of the paper and arrange the pages so that the paper can be folded in half after printing to produce a booklet. Page Border: Use this option to select from a variety of borders for your output. Xerox® Phaser® 3020 User Guide…

• Page 59: Paper Tab

  Source: Use this option to select the paper tray required. Use Manual Feeder when printing on special materials like envelopes and transparencies. If the paper source is set to Auto Select: The printer automatically selects the paper source based on the requested size. Xerox® Phaser® 3020 User Guide…

• Page 60: Graphics Tab

  Advanced: Use this option to adjust the brightness and contrast levels. Toner Saver • Select On to save toner. Advanced Tab You can select Advanced output options for your document, such as watermarks or overlay text. Xerox® Phaser® 3020 User Guide…

• Page 61
  Select Edit from the Overlay drop-down list. The Edit Overlay window appears. Select Create and type a name in the File name box. Select the destination path, if necessary. Xerox® Phaser® 3020 User Guide…

• Page 62: Output Options

  Select the Skip Blank Pages check box if you do not want blank pages to be printed. To add a binding margin, select the Manual Margin check box and select Details to select the margin position and width. Xerox® Phaser® 3020 User Guide…

• Page 63: Earth Smart

  Select Earth Smart OFF (or ON) at the top of the screen to access Earth Smart. In the Earth Smart Mode dialog, select On. Select OK. Xerox Tab This tab provides version and copyright information as well as links to drivers and downloads, supplies ordering, and the Xerox Web site. Xerox® Phaser® 3020 User Guide…

• Page 64: Xerox Easy Printer Manager (Epm)

  Xerox Easy Printer Manager is a Windows-based application that combines Xerox machine settings into one location. Xerox Easy Printer Manager conveniently combines device settings as well as printing/scanning environments, settings/actions, Scan to PC, and Fax to PC. All of these features provide a gateway to conveniently use Xerox devices.

• Page 65: Printing Using Macintosh

  Set Media Type to correspond to the paper loaded in the tray from which you want to print. This will let you get the best quality printout. If you load a different type of print material, select the corresponding paper type. Xerox® Phaser® 3020 User Guide…

• Page 66: Paper Handling

  Select the other options you want to use. Select Print. The machine prints the selected number of pages you want to print on one sheet of paper. Xerox® Phaser® 3020 User Guide…

• Page 67: Two Sided Printing

  Google Cloud Print is a service that allows you to print to a printer using your smart phone, tablet, or any other web-connected devices. For more information, refer to the topic Google Cloud Print Installation and Setup in this user guide. Xerox® Phaser® 3020 User Guide…

• Page 68: Printing Using Linux

  Using the Printer Properties window provided by the Printers configuration, you can change the various properties for your machine as a printer. Open the Unified Driver Configurator. If necessary, switch to Printers configuration. Select your machine on the available printers list and select Properties. Xerox® Phaser® 3020 User Guide…

• Page 69
  Classes: This option shows the class that your machine is in. Select Add to Class to add your • machine to a specific class or select Remove from Class to remove the machine from the selected class. Select OK to apply the changes and close the Printer Properties window. Xerox® Phaser® 3020 User Guide…

• Page 70: Printing Using Unix

  In this tab, you can change the brightness, resolution, or image position of your document. Text Tab Use this tab to set the character margin, line space, or the columns of the actual print output. Xerox® Phaser® 3020 User Guide…

• Page 71: Margins Tab

  Unit: Change the units to points, inches, or centimeters. Printer-Specific Settings Tab Select various options in the JCL and General frames to customize various settings. These options are specific to the printer and depend on the PPD file. Xerox® Phaser® 3020 User Guide…

• Page 72
  Printing Using Unix Xerox® Phaser® 3020 User Guide…

• Page 73: Security

  Security This chapter describes how to configure the Security features for the machine. The following topics are mentioned in this chapter: • Security at Xerox • Security Settings • Machine Digital Certificate Management • SNMP • SNMPv3 • IP Sec •…

• Page 74: Security At Xerox

  Security at Xerox Security at Xerox For the latest information on securely installing, setting up and operating your machine see the Xerox Security Information Web site located at www.xerox.com/security. Security Settings To prevent unauthorized changes to printer settings, ensure a login ID and password areentered in the System Administrator area.

• Page 75: Feature Management

  To reboot the machine, select the required Restart Now button. The Do you really want to restart the device screen appears. Click Yes. The machine reboots. CentreWare Internet Services may be unavailable for several minutes while the machine reboots. Xerox® Phaser® 3020 User Guide…

• Page 76: Machine Digital Certificate Management

  A certificate from a Certificate Authority or a server functioning as a Certificate Authority (for example Windows 2000 running Certificate Services) can be uploaded to the machine. Note: A separate request is required for each Xerox machine. Information Checklist Ensure that the machine is configured with the following items: •…

• Page 77
  Select the Next button. A message displays to show the success of the certificate creation. Click the Close button. The certificate displays in the Certificate Management area. Follow the steps in Enable Secure Connection. Xerox® Phaser® 3020 User Guide…
• Page 78
  Select the Apply button to accept the changes. If prompted, enter the Administrator User Name (admin) and Password (1111), and select OK. If successful, the Current Status area displays a confirmation message. Follow the steps in Enable Secure Connection. Xerox® Phaser® 3020 User Guide…
• Page 79
  HTTPs to enable Secure IPP or select HTTPs Only. Select Import and Export Functions if required. 10. If you selected Both HTTP and HTTPs, select On from the IPPs menu if required. 11. Select Apply to save the changes. Xerox® Phaser® 3020 User Guide…
• Page 80
  Select the check box next to the Friendly Name of the certificate that you want to edit or delete. • Select the Edit button to edit the certificate. Make the required changes and click Apply. • Select the Delete button to delete the certificate, and click Yes to confirm. Xerox® Phaser® 3020 User Guide…

• Page 81: Snmp

  From the SNMP page, in the Community Names or SNMP Traps area select the name or address you want to edit. Select Edit. Change the required options and select Apply to save the changes. Select OK. Xerox® Phaser® 3020 User Guide…

• Page 82
  Changes made to the GET or SET community names for this machine require corresponding GET or SET community name changes for each application which uses the SNMP protocol to communicate with this machine (e.g., Xerox CentreWare Web, any third party network management applications, etc.).

• Page 83: Snmpv3

  For Authentication Algorithm, select either MD5 or SHA. Enter a password in the Privacy Password field. Enter the password in the Confirm Password field. The Privacy Algorithm displays. Select Apply to save the changes. Select OK when the acknowledgement message displays. Xerox® Phaser® 3020 User Guide…

• Page 84: Ip Sec

  10. The IP Sec Current Status confirms the status of the IP Sec protocol. 11. To change the Shared Secret, click the Change Shared Secret button and enter the new Shared Secret information. 12. Click Apply to save the changes. Xerox® Phaser® 3020 User Guide…

• Page 85: Ip Filtering

  The ability to filter on a port or ports is also supported. Enter the port information. Click Apply to accept changes. Click OK. For IPv6 Filtering Select IPv6 Filtering. Select the IPv6 Filtering Enable check box. Enter the IP Address(es) to permit IP addresses to access the device. Xerox® Phaser® 3020 User Guide…

• Page 86
  Select the MAC Filtering Enable check box. In the MAC Address to Filter Out area, select Add. Enter the MAC Address that you want to filter out. Select Apply to save the changes. Select OK when the acknowledgement message displays. Xerox® Phaser® 3020 User Guide…

• Page 87: 802.1X Authentication

  This is the procedure to follow to install and setup 802.1X Authentication: Overview The Xerox machine supports IEEE 802.1X Authentication via Extensible Authentication Protocol (EAP). IEEE 802.1X ensures all machines on the network are authenticated and authorized to use the network.

• Page 88
  If you select TLS, the Device Validation option appears. Click the Select Certificate button and select the required certificate to provide device validation. 10. Select the Apply button to accept the changes. 11. Select OK when the acknowledgement message displays. Xerox® Phaser® 3020 User Guide…

• Page 89: Maintenance

  Maintenance This chapter includes: • Consumables • General Care • Software Update Xerox® Phaser® 3020 User Guide…

• Page 90: Consumables

  • Access the Xerox web page via CentreWare: From your printer’s CWIS page, click the Support tab, then Support Links on the left navigation panel. Then click the Order Supplies link on the bottom of the page to go to the Xerox web site and order online.

• Page 91: From The Printer

  When that symbol is blinking orange, a small amount of toner is left in the cartridge. The cartridge is close to its estimated limit of use. Check that a new Xerox replacement print cartridge is available and order one if not. You may temporarily increase the printing quality by redistributing toner;…

• Page 92: Storage And Handling Of Consumables

  • Do not expose the print cartridge to unnecessary vibrations or shock. • Never manually rotate the drum in the print cartridge, especially in the reverse direction; this can cause internal damage and toner spillage. Xerox® Phaser® 3020 User Guide…

• Page 93: General Care

  In some cases, white streaks or light printing will still occur even after you have redistributed the toner. Follow these steps to redistribute the toner in your print cartridge and thus temporarily improve print quality. Open the top cover. Pull the print cartridge out. Xerox® Phaser® 3020 User Guide…

• Page 94: Replacing The Print Cartridge

  When the Toner LED light at the top of the printer control panel is solid orange, it is time to replace the print cartridge. Replace the print cartridge using the following instructions. Open the top cover. Xerox® Phaser® 3020 User Guide…

• Page 95: Recycling Consumables

  The toner LED light should be out, indicating that the print cartridge has enough toner to print. Recycling Consumables For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Xerox® Phaser® 3020 User Guide…

• Page 96: Cleaning The Machine

  Cleaning inside the machine clears and prevents these problems. Turn the machine off and unplug the power cord. Wait for the machine to cool down. Open the top cover. Xerox® Phaser® 3020 User Guide…

• Page 97
  Re-install the print cartridge. Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place. Xerox® Phaser® 3020 User Guide…

• Page 98: Moving The Machine

  When moving the machine, do not tilt or turn it upside down as the inside of the machine may become contaminated with toner, which can cause damage to the machine or adversely affect print quality. • When moving the machine, make sure to hold the machine securely. Xerox® Phaser® 3020 User Guide…

• Page 99: Software Update

  Before starting ensure that the following items are available and/or the tasks have been performed: • Obtain the new software upgrade file for your machine from the www.xerox.com web site or from your Xerox Customer Support Representative. The upgrade file will have an extension of .hd.

• Page 100
  14. Once the machine has completed the upgrade it will reboot automatically. To check the firmware version, open CWIS by entering your machine’s IP address in your browser window. Select Machine Settings. Select Firmware, then Properties to see if the firmware has been updated to the new version. Xerox® Phaser® 3020 User Guide…

• Page 101: Troubleshooting

  Troubleshooting This chapter includes: • Overview • Clearing Paper Jams • Common Problems • Further Assistance Xerox® Phaser® 3020 User Guide…

• Page 102: Overview

  (See Paper and Media.) • The machine has stopped due to a major error. • Manual duplex job is printing. Blinking • Upgrading firmware. Orange • A paper jam has occurred (See Clearing Paper Jams.). Xerox® Phaser® 3020 User Guide…

• Page 103: Avoiding Paper Jams

  Do not use creased, damp, or highly curled paper. • Do not mix paper types in the tray. • Use only recommended print media. (See Media Types.) • Ensure that the recommended side of the print media is facing up in the tray. Xerox® Phaser® 3020 User Guide…

• Page 104: Clearing Paper Jams

  Paper Tray Jams Remove the paper from the tray. Remove the jammed paper in the tray area by gently pulling it straight out. Lift the top cover, then close it. Printing automatically resumes. Xerox® Phaser® 3020 User Guide…

• Page 105
  Some areas inside the machine are hot. Take care when removing paper from machine. Open the top cover of the printer. Remove the print cartridge. Lift the baffle covering the paper path and check for any paper stuck in the rollers. Xerox® Phaser® 3020 User Guide…
• Page 106
  Clearing Paper Jams Pull out any paper you see there slowly and gently. Lower the baffle and re-install the print cartridge. Close the top cover. Printing automatically resumes. Xerox® Phaser® 3020 User Guide…

• Page 107: Common Problems

  • Use only transparencies specifically designed for laser printers. Remove the paper exit. each transparency as it exits from the machine. Envelopes skew or fail to feed • Ensure that the paper guides are against both sides of the envelopes. correctly. Xerox® Phaser® 3020 User Guide…

• Page 108: Printing Problems

  Contact a service representative. A print job is extremely slow. The job may be very complex. • Reduce the complexity of the page or try adjusting the print quality settings. Xerox® Phaser® 3020 User Guide…

• Page 109
  • Change the font setting. You can set environment, the font setting the font from Device Settings in for your machine may be set Xerox Easy Printer Manager on your incorrectly. Pages print, but they are blank. The print cartridge is defective •…

• Page 110: Print Quality Problems

  Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. (See Media Guidelines.) • The paper path may need cleaning. (See Clearing Jams Inside the Machine.) Xerox® Phaser® 3020 User Guide…

• Page 111
  • Clean the inside of the machine. (See Cleaning the Machine.) • Check the paper type and quality. (See Media Guidelines.) • Remove the print cartridge and install a new one. (See Replacing the Print Cartridge.) Xerox® Phaser® 3020 User Guide…
• Page 112
  • Ensure that the paper is loaded properly. • Check the paper type and quality. (See Media Guidelines.) • Turn the stack of paper over in the tray. Also try rotating the paper 180 degrees in the tray. Xerox® Phaser® 3020 User Guide…
• Page 113
  A a B b C one. (See Replacing the Print Cartridge.) A a B b C • If the problem persists, the machine may require repair. Contact a service representative. A a B b C Xerox® Phaser® 3020 User Guide…

• Page 114: Common Windows Problems

  If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Note: Refer to the Microsoft Windows User Guide supplied with your computer for further information on Windows error messages. Xerox® Phaser® 3020 User Guide…

• Page 115: Common Macintosh Problems

  • Make sure that the resolution setting in your machine driver matches Macintosh with Acrobat the one in Acrobat Reader. Reader 6.0 or higher, colors print incorrectly. Note: Refer to the Macintosh User Guide supplied with your computer for further information on Macintosh error messages. Xerox® Phaser® 3020 User Guide…

• Page 116: Common Linux Problems

  Print jobs. If this situation occurs, try to release the port by selecting Release port in Port configuration window. Note: Refer to the Linux User Guide supplied with your computer for further information on Linux error messages. Xerox® Phaser® 3020 User Guide…

• Page 117: Further Assistance

  Further Assistance Further Assistance For any additional help visit our customer web site at www.xerox.com or contact the Xerox Support Center quoting the machine serial number. Locating the Serial Number The serial number can be found: • On the machine’s data plate on the rear cover.

• Page 118
  Further Assistance Xerox® Phaser® 3020 User Guide…

• Page 119: Specifications

  Specifications This chapter includes: • Machine Specifications • Print Specifications • Network Environment • System Requirements • Electrical Specifications • Environmental Specifications Xerox® Phaser® 3020 User Guide…

• Page 120: Machine Specifications

  Net (with consumables) Access From the front First Print Out Time Less than 8.5 seconds from Ready Less than 19 seconds from Power Save Warm Up Time Less than 30 seconds from Power Save Xerox® Phaser® 3020 BI User Guide…

• Page 121: Print Specifications

  Print Specifications Print Specifications Feature Phaser 3020BI Speed: Simplex Up to 21 ppm on Letter Up to 20 ppm on A4 Maximum Print Area 8.5 x 14 inches US Legal (216 mm x 356 mm) Maximum Print Resolution Up to 600 x 600 true dpi…

• Page 122: Media Specifications

  Media Types Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Labels, Envelope, Cotton, Color, Preprinted, Archive Output Tray Feature Phaser 3020BI Capacity: Output Tray 100 sheets of 20 lb (80 g/m²) bond paper Delivered face down Xerox® Phaser® 3020 BI User Guide…

• Page 123: Network Environment

  Network Environment Network Environment Item Phaser 3020BI Network interface • High speed USB 2.0 • 802.11b/g/n Wireless LAN Network operating system • Windows 7/ Windows 8 / Windows Server 2003 / Server 2008, 2008 R2 / XP / Vista / •…

• Page 124: System Requirements

  1 GB 867 MHz or faster PowerPC G4 / G5 Mac OS X 10.6 Intel® processors 1 GB (2 GB) 1 GB Mac OS X 10.7 — 10.9 Intel® processors 2 GB 4 GB Xerox® Phaser® 3020 BI User Guide…

• Page 125: Linux

  12.2, 12.3 • Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04 • Debian 5.0, 6.0, 7.0, 7.1 ® • Redhat Enterprise Linux 5, 6 • SuSE Linux Enterprise Desktop 10, 11 • Mint 13, 14, 15 Xerox® Phaser® 3020 User Guide…

• Page 126: Electrical Specifications

  For high voltage: 50 Hz / 60 Hz +/- 3 Hz Average Power Consumption Operating Average: Less than 350 Watts Power Save mode: Less than 2.8 Watts Stand By mode: Less than 40 Watts Off mode: 0.7 Watts Xerox® Phaser® 3020 BI User Guide…

• Page 127: Environmental Specifications

  Environmental Specifications Environmental Specifications Feature Phaser 3020BI Operating Temperature — Between 10 — 32 degrees C (50 — 90 degrees F) both printer and consumables Relative Humidity Acceptable Humidity range: 10 — 80% Optimal humidity range: 20 — 70% Optimal relative humidity at 28 degrees C (82 F) Note: Under extreme environmental conditions, such as 10 C and 80% relative humidity, defects can occur due to condensation.

• Page 128
  Environmental Specifications Xerox® Phaser® 3020 BI User Guide…

• Page 129: Safety

  Environmental, Health, and Safety Contact Information Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. Xerox® Phaser® 3020 User Guide…

• Page 130: Electrical Safety

  Unauthorized alterations, which may include the addition of new functions or connection of external machines, may impact the machine certification. Please contact your Xerox representative for more information. • Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock.

• Page 131: Emergency Turn Off

  Emergency Turn Off If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: •…

• Page 132: Operational Safety

  Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

• Page 133: Printer Supplies

  Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

• Page 134: Maintenance Safety

  Clean with a dry lint-free cloth only. WARNING: Aerosol cleaners can be explosive or flammable when used on electromechanical equipment. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Printer Symbols Symbol Description Warning: Indicates a hazard which, if not avoided, could result in death or serious injury.

• Page 135
  Do not touch the part or area of the printer. Warning: Wait for the printer to cool for the specified time before touching the fuser. This item can be recycled. For details, see Recycling and Disposal. Xerox® Phaser® 3020 User Guide…

• Page 136: Environmental, Health, And Safety Contact Information

  Environmental, Health, and Safety Contact Information Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States: 1-800 ASK-XEROX Canada: 1-800 ASK-XEROX Europe: +44 1707 353 434 For product safety information in the United States, go to www.xerox.com/environment.

• Page 137: Regulatory

  Regulatory This chapter includes: • Basic Regulations • Material Safety Data Xerox® Phaser® 3020 Printer User Guide…

• Page 138: Basic Regulations

  • Consult the dealer or an experienced radio/television technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

• Page 139: European Union Lot 4 Imaging Equipment Agreement Environmental Information

  To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this device can be obtained from Xerox. European Union Lot 4 Imaging Equipment Agreement Environmental…

• Page 140
  Xerox ENERGY STAR equipment is preset at the factory. Your printer will be delivered with the timer for switching to Power Save Mode from the last copy/print out, set at one minute. A more detailed description of this feature can be found in the Getting Started section of this guide.

• Page 141: Germany

  (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user’s authority to operate this equipment.

• Page 142: Material Safety Data

  Material Safety Data Material Safety Data For Material Safety Data information regarding your printer, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts Xerox® Phaser® 3020 Printer User Guide…

• Page 143: Recycling And Disposal

  Recycling and Disposal This chapter includes recycling and disposal information for: • All Countries • North America • European Union • Other Countries Xerox® Phaser® 3020 User Guide…

• Page 144: All Countries

  All Countries All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.

• Page 145: North America

  North America North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (call 1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for local recycling and disposal information, contact your local authorities.

• Page 146: European Union

  In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. Collection and Disposal of Equipment and Batteries These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.

• Page 147: Battery Symbol Note

  This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a MANUFACTURER-approved service facility. Xerox® Phaser® 3020 User Guide…

• Page 148: Other Countries

  Other Countries Other Countries Please contact your local waste management authority to request disposal guidance. Xerox® Phaser® 3020 User Guide…

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