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HP Pavilion G6 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
Related Manuals for HP PAVILION G6
Summary of Contents for HP PAVILION G6
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Page 1: Maintenance And Service Guide
HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
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Page 2
Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. -
Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. -
Page 4
Safety warning notice… -
Page 5: Table Of Contents
Table of contents 1 Product description … 1 2 External component identification … 6 Top … 6 TouchPad … 6 Lights … 7 Button … 8 Keys … 9 Front … 10 Right side … 11 Left side … 12 Display …
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Page 6
Component replacement procedures … 35 Serial number … 35 Computer feet … 36 Battery … 37 Service access cover … 38 Hard drive … 39 Optical drive … 41 WLAN module … 43 Memory module … 45 RTC battery … 46 Keyboard … -
Page 7
Updating the BIOS … 83 Determining the BIOS version … 83 Downloading a BIOS update … 84 7 Backup and recovery … 85 Restore … 86 Creating restore media … 86 Performing a system restore … 87 Restoring using the dedicated recovery partition (select models only) … 87 Restoring using the restore media … -
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viii… -
Page 9: Product Description
Product description Category Description HP Pavilion G6 Notebook PC Processors Intel® Core™ i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3), Dual 35 W Intel Core i5-2540M processor (2.6 GHz, SC turbo up to 3.3 GHz, 3 MB L3), Dual 35 W Intel Core i5-2520M processor (2.5 GHz,…
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Page 10
Category Description AMD Phenom II P860 (2.0 GHz, 1.5 MB L2, 1066 MHz, 3.6 GT/s – Triple 25 W AMD Phenom II N850 (2.2 GHz, 1.5 MB L2, 1333 MHz, 3.6GT/s – Triple 35 W AMD Phenom II N660 (3.0 GHz, 2 MB L2, 1333 MHz, 3.6 GT/s –… -
Page 11
Category Description ● DDR3-1066 MHz Dual Channel Support (DDR3-1333 downgraded to DDR3-1066) Supports up to 8 GB of system memory in the following configurations: ● 6144 MB (4096 MB × 1 + 2048 x 1) ● 4096 MB (4096 MB × 1) ●… -
Page 12
Category Description Audio High-definition audio supports: Microsoft® premium requirements with HP Altec Lansing speakers SRS Premium Sound technology Ethernet Integrated 10/100 network interface card (NIC) Integrated wireless local area network (WLAN) options by way of wireless module and 2 wireless antennas built into… -
Page 13
Category Description VGA (Dsub 15-pin) supporting the following: ● 2048 x 1536 external resolution @ 75Hz ● 2048 x 1536 external resolution @ 85Hz AC Smart Pin adapter Keyboard/ 39.62-cm (15.6-in), full-size keyboard pointing devices TouchPad with 2 buttons (multitouch gestures, 2-finger scrolling, pinch zoom, and taps enabled as default) Power… -
Page 14: External Component Identification
External component identification TouchPad Component TouchPad light TouchPad on/off button Left TouchPad button TouchPad zone Right TouchPad button Chapter 2 External component identification Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off.
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Page 15: Lights
Lights Component TouchPad light Caps lock light Power light Wireless light Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. ● White: Caps lock is on. ● Off: Caps lock is off. ● On: The computer is on. ●…
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Page 16: Button
5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide.
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Page 17: Keys
Keys Component Windows logo key Windows applications key Action keys Description Displays system information when pressed in combination with the Displays system information when pressed in combination with the Displays the Windows Start menu Displays a shortcut menu for items beneath the pointer Execute frequently used system functions…
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Page 18: Front
Front Component Description Speakers (2) Produce sound Chapter 2 External component identification…
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Page 19: Right Side
Right side Component Optical drive Optical drive light Optical drive button USB port AC adapter light Power connector Security cable slot Description Plays optical discs, such as CDs, DVDs, and Blu-ray discs Green: The optical drive is being accessed. Ejects the media tray of the optical drive. Connects an optional USB device ●…
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Page 20: Left Side
Left side Component External monitor port Vents (2) RJ-45 (network) jack HDMI port USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jack Chapter 2 External component identification Description Connects an external VGA monitor or projector Enable airflow to cool internal components NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
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Page 21
Component Digital Media Slot Hard drive light (10) Power light Description Supports the following optional digital card formats: ● MultiMedia Card (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card ●… -
Page 22: Display
Display Component WLAN antennas (2)* Webcam light Webcam Internal microphone *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.
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Page 23: Bottom
Bottom Component Battery bay Vents (5) Battery release latch Service cover Description Holds the battery Enable airflow to cool internal components NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
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Page 24: Illustrated Parts Catalog
Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Product name Serial number (s/n) Part number/Product number (p/n) Warranty period Model description Chapter 3 Illustrated parts catalog Description…
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Page 25: Computer Major Components
Computer major components Computer major components…
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Page 26
Item Description 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED), BrightView (1366 x 768) display assembly: NOTE: For more information on the display assembly internal component spare part information, See ● For use in Charcoal Grey computer models ● For use in Ocean Drive computer models ●… -
Page 27
Item Description (11 & System board (includes replacement thermal material): ● For use in Intel HM55 UMA computer models ● For use in Intel HM65 UMA computer models ● For use in Intel HM55 discrete, 512 M, computer models ● For use in Intel HM55 discrete, 1 GB, computer models ●… -
Page 28
Item Description ● V140 (2.3 GHz, 512 KB L2, 1066 MHz, 3.2 GT/s) – SC 25 W (13 & Fan/heat sink assembly (includes replacement thermal material): ● For use in AMD UMA computer models ● For use in Intel UMA computer models ●… -
Page 29
Item Description (19) Memory modules (1066 MHz, DDR3) ● 2 GB PC3-10600 MHz ● 4 GB PC3 10600 1333 MHz shared ● 1 GB PC3 10600 1333 MHz shared (20) RTC battery (includes mounting adhesive) (21) Hard drive Supports the following 9.5 mm, 6.35 cm (2.5 in) SATA hard drives: ●… -
Page 30: Display Assembly Components
Display assembly components Item Description Display bezel Webcam module 39.6-cm (15.6-in) high-definition, BrightView LED display panel Display hinges Display hinge covers Display cable Wireless antenna (includes wireless antenna transceivers and cable) Display back cover (includes logo): ● For use in Pewter computer models ●…
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Page 31
Item Description ● For use in Pacific Blue computer models ● For use in Pearl Pink computer models ● For use in Ocean Drive computer models ● For use in Luminous Rose computer models ● For use in Sweet Purple computer models ●… -
Page 32: Mass Storage Devices
Mass storage devices Item Description Hard drive Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives: ● 750 GB, 5400 rpm ● 640 GB, 5400 rpm ● 500 GB, 7200 rpm ● 500 GB, 5400 rpm Supports the following 7 mm, 6.3 cm (2.5 in) SATA hard drives: ●…
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Page 33: Miscellaneous Parts
Miscellaneous parts Description AC adapters ● 65-W AC adapter ● 90-W AC adapter Power cord, AC, 3 wire, black, 1.83-m TouchPad button board Screw kit ● Phillips 2.0 x 2.0 (pan-head) screw ● Phillips 3.0 x 1.5 screw ● Phillips 3.0 x 2.0 screw ●…
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Page 34: Sequential Part Number Listing
Sequential part number listing Spare part number 449137-001 490371-001 640886-001 580101-001 581096-001 593127-001 593530-001 593553–001 593554-001 600370-001 603785-001 609939-001 602993-001 616333-001 616343-001 616345-001 620656-001 621569-001 Chapter 3 Illustrated parts catalog Description RTC battery Power cord, AC, 3 wire, black, 1.83-m Optical drive board Atheros AR9285 802.11a/b/g/n 2×2 WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands…
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Page 35
Spare part number Description 625823-001 Intel Core™ i3-380M processor (2.53 GHz, 3 MB L3), Dual 35 W 625831-001 Intel Pentium P6200 processor (2.13 GHz, 3 MB L3), Dual 35 W 630703-001 Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter 630705-001 Ralink 5390BC8 802.11b/g/n 1×1 WiFi and Bluetooth 3.0+HS Combo Adapter 631252-001 Intel Core™… -
Page 36
Spare part number 639506-001 639507-001 639508-001 639509-001 639510-001 639511-001 639512-001 639513-001 639514-001 639515-001 639516-001 639517-001 639518-001 639519-001 639520-001 639521-001 639522-001 639523-001 639524-001 639525-001 639526-001 639527-001 639528-001 639529-001 639530-001 639531-001 Chapter 3 Illustrated parts catalog Description Display back cover (includes logo) for use in Luminous Rose computer models Display back cover (includes logo) for use in Sweet Purple computer models Display back cover (includes logo) for use in Butter Gold computer models Display bezel… -
Page 37
Spare part number Description 639532-001 Top cover (includes TouchPad board) for use in Charcoal Grey computer models 639533-001 Top cover (includes TouchPad board) for use in Sonoma Red computer models 639534-001 Top cover (includes TouchPad board) for use in Pacific Blue computer models 639535-001 Top cover (includes TouchPad board) for use in Pearl Pink computer models 639569-001… -
Page 38: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are needed to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
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Page 39: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
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Page 40: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
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Page 41: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
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Page 42: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 43: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
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Page 44: Computer Feet
Computer feet Description Rubber Feet Kit The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures Spare part number 639572-001…
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Page 45: Battery
Battery Description 6 cell, 2.20 Ah, 47 Wh 6 cell, 2.55 Ah, 55 Wh Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Page 46: Service Access Cover
Service access cover Description Plastics Kit (contains only the service access cover) Before removing the service access cover, remove the battery (see Position the computer upside down, with the front toward you. Loosen the two Phillips 4.0 x 2.0 captive screws (1) that secure the service access cover to the computer.
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Page 47: Hard Drive
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives: 750 GB, 5400 rpm…
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Page 48
To replace the hard drive bracket, remove the four Phillips 3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. Pull the bracket (2) straight up to remove it from the hard drive. To replace the hard drive adapter, remove the Phillips panhead 2.0 x 2.0 screw (1), and then disconnect the adapter from the system board at the outside edge (2). -
Page 49: Optical Drive
Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe Blu-ray Disc ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive Before removing the optical drive: Battery (see Battery on page Service access cover (see…
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Page 50
Remove the optical drive bracket (2). Reverse the above procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures… -
Page 51: Wlan Module
WLAN module Description Atheros AR9285 802.11 a/b/g/n 2×2 WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,…
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Page 52
Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. -
Page 53: Memory Module
Memory module Description 4 GB PC3 10600 1333 MHz shared 2 GB PC3 10600 MHz 1 GB PC3 10600 1333 MHz shared Before removing the memory module, remove the following components: Battery (see Battery on page Service access cover (see Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
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Page 54: Rtc Battery
RTC battery Description RTC battery (includes mounting adhesive) Before removing the RTC battery, remove the following components: Battery (see Battery on page Service access cover (see Remove the RTC battery: Use a sharp, nonconductive tool to release the clip (1) that secures the battery to the system board.
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Page 55: Keyboard
Keyboard Description For use in the United States, Black For use in French Canada, Black For use in the United States, Pink For use in French Canada, Pink Before removing the keyboard, remove the following components: Battery (see Battery on page Service access cover (see Remove the keyboard: Remove the Phillips 4.0 x 2.5 screw (1) in the WLAN module bay that secures the keyboard to…
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Page 56
Remove the keyboard (4). Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures… -
Page 57: Top Cover
Top cover Description For use in Ocean Drive computer models For use in Luminous Rose computer models For use in Sweet Purple computer models For use in Butter Gold computer models For use in Pewter computer models For use in Charcoal Grey computer models For use in Sonoma Red computer models For use in Pacific Blue computer models For use in Pearl Pink computer models…
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Page 58
Release the three zero insertion force (ZIF) connectors (1) to which the ZIF cables are attached and disconnect the USB cable (2), TouchPad cable (3), and power button cable (4) from the system board. Remove the six Phillips 4.0 x 2.5 screws that secure the top cover to the computer. Close the computer and turn it upside down, with the front toward you. -
Page 59
Remove the three Phillips 3.0 x 2.0 screws in the battery bay, two Phillips 3.0 x 2.0 screws in the optical drive bay, and ten Phillips 6.0 x 2.5 on the base enclosure. NOTE: The four screws along the front edge also serve to secure the speakers inside the base enclosure. -
Page 60
Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures… -
Page 61: Power Button Board
Power button board Description Power button board Before removing the power button board, remove the following components: Battery (see Battery on page Service access cover (see Hard drive (See Optical drive (see WLAN module (see Memory module (see Keyboard (see Keyboard on page Top cover (see Remove the power button board:…
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Page 62: Speaker Assembly
Speaker assembly Description Speaker assembly (includes cable) Before removing the speaker assembly, remove the following components: Battery (see Battery on page Service access cover (see Hard drive (see Optical drive (see Keyboard (see Top cover (see Remove the speaker assembly: Disconnect the speaker cable (1) from the system board.
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Page 63: Touchpad Button Board
TouchPad button board Description TouchPad button board (includes bracket and cable) Before removing the TouchPad button board, remove the following components: Battery (see Battery on page Service access cover (see Hard drive (see Optical drive (see Keyboard (see Keyboard on page Top cover (see Remove the TouchPad button board: Release the zero insertion force (ZIF) connector (1) to which the TouchPad button board cable is…
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Page 64: Usb Board
USB board Description USB board Before removing the USB board, remove the following components: Battery (see Battery on page Service access cover (see Hard drive (see Optical drive (see Keyboard (see Top cover (see Remove the USB board: Position the computer right-side up, with the right side toward you. Release the clips (1) that secure the USB board to the base enclosure.
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Page 65: Security Cable Lock
Security cable lock NOTE: The security cable lock is included with the base enclosure, spare part number 639569-001. Before removing the security cable lock, remove the following components: Battery (see Battery on page Service access cover (see Hard drive (see Optical drive (see Keyboard (see Keyboard on page…
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Page 66: Power Connector
Power connector Description Power connector (includes cable) Before removing the power connector cable, remove the following components: Battery (see Battery on page Service access cover (see Hard drive (see Optical drive (see Keyboard (see Top cover (see Remove the power connector: Turn the computer right-side up, with the right side toward you.
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Page 67: Display Assembly
Display assembly Description 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) BrightView display assembly: ● For use in Charcoal Grey computer models ● For use in Ocean Drive computer models ● For use in Sonoma Red computer models ● For use in Luminous Rose computer models ●…
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Page 68
Lift the display panel (4) straight up to remove it. Reverse this procedure to install the display assembly. Chapter 4 Removal and replacement procedures… -
Page 69
To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips 4.0 x 2.5 screws The display screw covers are included in the Display Rubber Kit, spare part number 640882-001. -
Page 70
To replace the webcam module (select models only), lift the webcam module as far from the display enclosure as the webcam module cable allows. Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam module (2). The webcam module is available using spare part number 640880-001. Reverse this procedure to install the webcam module. -
Page 71
Remove the display hinge covers (2). The display hinge covers are available using spare part number 640887-001. Reverse this procedure to install the display hinge covers. To replace the display panel, remove five Phillips 4.0 x 2.5 screws (1) that secure the display panel to the display enclosure. -
Page 72
To replace the display hinges, remove the two Phillips PM 3.0 x 2.0 screws (1) that secure each hinge to the display panel. Remove the display hinges (2) from the display panel. The display hinges are available using spare part number 639511-001. Reverse this procedure to install the display hinges. -
Page 73
To remove the display cable from the display panel, lift the tape (1), and disconnect the cable (2). Then, gently peel the cable away from the display panel (3). Reverse this procedure to install the display panel. Component replacement procedures… -
Page 74: System Board
System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description For use in Intel HM55 UMA computer models For use in Intel HM65 UMA computer models For use in Intel HM55 discrete, 512 MB, computer models For use in Intel HM55 discrete, 1 GB, computer models For use in Intel HM65 discrete, 512 MB, computer models For use in Intel HM65 discrete, 1 GB, computer models…
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Page 75
Move the optical drive connector board (2) to the right, and then lift it up to disconnect it from the system board. Reverse this procedure to install the optical drive connector board. Remove the three Phillips 3.0 x 2.0 screws (1) that secure the system board to the computer. Component replacement procedures… -
Page 76
Lift the system board (2) from the right edge and pull it away from the base enclosure at an angle. For AMD computer models, see the following image. For Intel computer models, see the following image. Chapter 4 Removal and replacement procedures… -
Page 77
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Fan/heat sink assembly (see ● Processor (see Processor on page Reverse the disassembly procedure to install the system board. Fan/heat sink assembly on page Component replacement procedures… -
Page 78: Fan/Heat Sink Assembly
Fan/heat sink assembly NOTE: The fan/heat sink assembly includes replacement thermal material. Description For use in AMD UMA computer models For use in Intel UMA computer models For use in Intel discrete computer models Before removing the fan/heat sink assembly, remove the following components: Battery (see Battery on page Service access cover (see…
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Page 79
Remove the fan/heat sink assembly (4) by lifting it straight up. NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors. Turn the system board right-side up, with the front toward you. Disconnect the fan cable from the system board (1). Remove the Phillips 3.0 x 2.0 screw (2) that secures the fan/heat sink assembly to the system board. -
Page 80
Remove the fan/heat sink assembly (4) by lifting straight up. Each time the fan/heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2), from the fan/heat sink assembly at locations (3) and (5), and from the processor (4). -
Page 81
After applying fresh thermal paste to the components, reverse the above procedure to install the fan/ heat sink assembly. Component replacement procedures… -
Page 82: Processor
Processor NOTE: All processor spare part kits include thermal material. Description Intel Core™ i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3), Dual 35 W Intel Core™ i5-2540M processor (2.6 GHz,SC turbo up to 3.3 GHz, 3 MB L3), Dual 35 W Intel Core™…
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Page 83
Keyboard (see Keyboard on page Top cover (see Top cover on page USB board (see USB board on page Display assembly (see Display assembly on page Power connector (see Power connector on page System board (see System board on page Fan/heat sink assembly (see Remove the processor: Turn the processor locking screw (1) one half-turn counterclockwise until you hear a click. -
Page 84: Specifications
Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE:…
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Page 85: 39.6-Cm (15.6-In) Display Specifications
39.6-cm (15.6-in) display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 21.0 cm (8.27 in) 35.9 cm (14.1 in) 39.6 cm (15.6) Up to 16.8 million 300:1 (typical) 200 nits (typical) 0.259 ×…
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Page 86: Hard Drive Specifications
Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
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Page 87: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read Write Random access time Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD…
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Page 88: Blu-Ray Disc Rom And Dvd±R/Rw Supermulti Double-Layer Drive Specifications
Blu-ray Disc ROM and DVD±R/RW SuperMulti Double- Layer Drive specifications Applicable disc Read Write Random access time Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 4X BD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM…
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Page 89: Setup Utility (Bios)
Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
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Page 90: Navigating And Selecting In Setup Utility
Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or ●…
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Page 91: Updating The Bios
Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
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Page 92: Downloading A Bios Update
Do not shut down the computer or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access the page on the HP Web site that provides software for your computer: Windows 7—Select Start > Help and Support > Maintain.
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Page 93: Backup And Recovery
Performing a system restore ● Backing up and recovering your information Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed. This chapter provides information on the following topics: ●…
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Page 94: Restore
Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.
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Page 95: Performing A System Restore
Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive.
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Page 96
Press at system bootup. Select the optical drive or the flash drive. Follow the on-screen instructions. Chapter 7 Backup and recovery… -
Page 97: Changing The Computer Boot Order
Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash drive: Insert the flash drive into a USB port.
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Page 98: Using Windows Backup And Restore
To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press To copy the entire screen, press Open a word-processing document, and then select Edit > Paste. The screen image is added to the document.
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Page 99: Using Windows System Restore Points
Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.
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Page 100: Power Cord Set Requirements
Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Page 101: Requirements For Specific Countries Or Regions
Requirements for specific countries or regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People’s Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 102: Recycling
When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury might be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
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Page 103
Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the inside edges of the bezel on the left side (1), the top and bottom (2), and the right side (3) until the bezel disengages from the display assembly. -
Page 104
Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Chapter 9 Recycling… -
Page 105
Turn the display panel assembly upside down and remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. -
Page 106
Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Chapter 9 Recycling… -
Page 107
Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. -
Page 108: Index
Index AC adapter light, identifying 11 AC adapter, spare part numbers action keys, identifying 9 antenna removal 64 spare part number 22 audio, product description 4 audio-in (microphone) jack, identifying 12 audio-out (headphone) jack, identifying 12 backing up customized window, toolbar, and menu bar settings 89 personal files 89 base enclosure, spare part…
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Page 109
78 Hard Drive Hardware Kit, spare part number 24 hard drive light, identifying 13 HDMI port, identifying 12 headphone (audio-out) jack 12 HP Recovery Manager 87 integrated webcam light, identifying 14 internal microphone, identifying jacks audio-in (microphone) 12 audio-out (headphone) 12… -
Page 110
security 5 serviceability 5 recovering from the dedicated recovery partition 87 recovering from the recovery discs 87 recovery discs 86 recovery, system 87 removal/replacement preliminaries 30 procedures 35 restore points 91 RJ-45 (network) jack, identifying RTC battery removal 46 spare part number 21, 46 Rubber Feet Kit, spare part number 36 security cable lock…
© Hewlett-Packard Development Company,
L.P., 2012
Bluetooth является товарным знаком
соответствующего владельца и
используется компанией Hewlett-Packard
по лицензии. Intel является товарным
знаком Intel Corporation в США и других
странах. Microsoft и Windows являются
зарегистрированными в США товарными
знаками Microsoft Corporation. Эмблема
SD является товарным знаком
соответствующего владельца.
Приведенная в этом документе
информация может быть изменена без
уведомления. Гарантийные
обязательства для продуктов и услуг HP
приведены только в условиях гарантии,
прилагаемых к каждому продукту и
услуге. Никакие содержащиеся здесь
сведения не могут рассматриваться как
дополнение к этим условиям гарантии.
HP не несет ответственности за
технические или редакторские ошибки и
упущения в данном документе.
Первая редакция, февраль 2012 г.
Номер документа: 677575-251
Уведомление о продукте
В этом руководстве описаны функции,
которые являются общими для
большинства моделей. Некоторые
функции могут быть недоступны на
данном компьютере.
Использование программного
обеспечения
Установка, копирование, загрузка или
иное использование любого
программного продукта,
предустановленного на этом
компьютере, означает согласие с
условиями лицензионного соглашения
HP. Если вы не принимаете условия
этого соглашения, единственным
способом защиты ваших прав является
возврат всего неиспользованного
продукта (оборудования и программного
обеспечения) в течение 14 дней с
возмещением уплаченной суммы в
соответствии с правилами возврата в
организации, в которой был приобретен
продукт.
Для получения дополнительной
информации или возмещения полной
стоимости компьютера обращайтесь к
продавцу.
Уведомление о безопасности
ВНИМАНИЕ!
Во избежание возможных ожогов или перегрева компьютера при работе не
держите компьютер на коленях и не закрывайте вентиляционные отверстия. Используйте
компьютер только на твердой ровной поверхности. Не допускайте перекрытия воздушного
потока жесткими поверхностями, такими как корпус стоящего рядом принтера, или мягкими
предметами, такими как подушки, ковры с ворсом или предметы одежды. Кроме того, при
работе не допускайте соприкосновения адаптера переменного тока с кожей или мягкими
предметами, такими как подушки, ковры или предметы одежды. Компьютер и адаптер питания
удовлетворяют требованиям к допустимой для пользователей температуре поверхности,
определенным международным стандартом безопасности оборудования, используемого в
сфере информационных технологий (IEC 60950).
iii
iv
Уведомление о безопасности
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Contents
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Table of Contents
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Bookmarks
Quick Links
HP Pavilion G6 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
Related Manuals for HP Pavilion G6
Summary of Contents for HP Pavilion G6
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Page 1: Maintenance And Service Guide
HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
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Page 2
Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. -
Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. -
Page 4
Safety warning notice… -
Page 5: Table Of Contents
Table of contents 1 Product description ………………….1 2 External component identification ………………8 Top ……………………….8 TouchPad ……………………. 8 Lights ……………………9 Button ……………………10 Keys ……………………11 Front ……………………….. 11 Right side ……………………..12 Left side ……………………..13 Display ……………………..
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Page 6
Computer feet ………………….45 Battery ……………………46 Service door ………………….47 Hard drive ………………….48 Optical drive ………………….50 WLAN module ………………….52 Memory module …………………. 54 Keyboard ………………….. 55 Top cover ………………….. 58 Power button board ………………..61 TouchPad button board ……………….. 62 TouchPad LED board ……………….. -
Page 7
7 Backup and recovery …………………. 95 Restore ……………………..95 Creating restore media ………………….95 Performing a system restore ………………… 96 Restoring using the dedicated recovery partition (select models only) ……97 Restoring using the restore media …………….97 Changing the computer boot order …………….98 Backing up and recovering your information ……………. -
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viii… -
Page 9: Product Description
Product description Category Description Intel® AMD® Discrete Discrete HP Pavilion G6 Notebook PC √ √ √ √ Processors Intel® Core™ i7-2640M processor (2.8 GHz, √ √ SC turbo up to 3.50 GHz, 4 MB L3 cache), Dual 35 W Intel Core i7-2620M processor (2.7 GHz, SC √…
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Page 10
Category Description Intel® AMD® Discrete Discrete Intel Pentium B970 processor (2.3 GHz, 2 MB √ √ L3 cache) Dual 35 W Intel Pentium B960 processor (2.2 GHz, 2 MB √ √ L3 cache) Dual 35 W Intel Pentium B950 processor (2.1 GHz, 2 MB √… -
Page 11
Category Description Intel® AMD® Discrete Discrete AMD Phenom II N660 processor (3.0 GHz, 2 √ √ MB L2 cache, 1333 MHz, 3.6 GT/s), Dual 35 AMD Phenom II P650 processor (2.6 GHz, 2 √ √ MB L2 cache, 1066 MHz, 3.6 GT/s), Dual 25 AMD Turion II P560 processor (2.5 GHz, 2 MB √… -
Page 12
Category Description Intel® AMD® Discrete Discrete AMD Radeon HD 6640G2 √ AMD Radeon HD 6540G2 √ AMD Radeon HD 6510G2 √ Support for HD-DVD playback with HD decoder √ √ √ √ and DX11 and HDMI Panel 39.6-cm (15.6-in) HD LED BrightView √… -
Page 13
(no tilt), with activity light and single digital microphone Audio High-definition audio supports: √ √ √ √ Microsoft® premium requirements with HP Altec Lansing speakers (2) SRS Premium Sound technology Ethernet Integrated 10/100 network interface card (NIC) √ √ √… -
Page 14
Discrete ● Atheros AR9002WB-1NGB 802.11b/g/n √ √ 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter ● HP Integrated Module with Bluetooth 2.1 √ Wireless Technology ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Realtek RTL8188CE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 LE Combo Adapter… -
Page 15
Category Description Intel® AMD® Discrete Discrete Power 6-cell, 2.22 Ah, 47 Wh battery √ √ √ √ requirements 6-cell, 2.55 Ah, 55 Wh battery √ √ √ √ Batteries support fast charge √ √ √ √ 65-W AC Smart adapter with localized cable √… -
Page 16: External Component Identification
External component identification TouchPad Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off. Left TouchPad button Functions like the left button on an external mouse.
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Page 17: Lights
Lights Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light On: The computer is on. ●…
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Page 18: Button
5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Chapter 2 External component identification…
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Page 19: Keys
Keys Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer. Action keys Execute frequently used system functions.
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Page 20: Right Side
Right side Component Description Optical drive Plays optical discs, such as CDs, DVDs, and Blu-ray discs. Optical drive light Green: The optical drive is being accessed. USB port Connects an optional USB device. ● AC adapter light Blinking white: The battery is low. ●…
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Page 21: Left Side
Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
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Page 22
Component Description Digital Media Slot Supports the following optional digital card formats: ● MultiMedia Card (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card ● Hard drive light White: The hard drive is being accessed. -
Page 23: Display
Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start> All Programs >Cyberlink YouCam Internal microphone Records sound.
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Page 24: Bottom
Bottom Component Description Battery bay Holds the battery. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery release latch Releases the battery from the battery bay.
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Page 25: Illustrated Parts Catalog
Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.
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Page 26: Computer Major Components
Computer major components Chapter 3 Illustrated parts catalog…
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Page 27
Item Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED), BrightView (1366×768) display assembly: NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page ● For use in Charcoal Grey computer models 645523-001 ●… -
Page 28
Item Description Spare part number ● For use in Greece, Black 636376-DJ1 ● For use in Bulgaria, Black 636376–261 ● For use in Thailand, Black 636376–281 ● For use in Japan, Black 636376–291 ● For use in Taiwan, Black 636376–AB1 ●… -
Page 29
Item Description Spare part number ● For use in India, Pink 645893–D61 Top cover (includes TouchPad board): ● For use in Ocean Drive computer models 637196-001 ● For use in Luminous Rose computer models 641287-001 ● For use in Sweet Purple computer models 641297-001 ●… -
Page 30
Item Description Spare part number ● For use in Intel HM55 i3–370M discrete, 512 MB/1 GB computer models 654117–001 ● For use in Intel HM55 i3–370M UMA computer models 654118–001 ● For use in Intel HM65 6470 discrete, 1 GB, BACO, computer models 650199-001 ●… -
Page 31
Item Description Spare part number ● AMD Phenom II P860 processor (2.0 GHz, 1.5 MB L2 cache, 1066 MHz, 3.6 GT/ 634688-001 s), Triple 25 W ● AMD Phenom II N850 processor (2.2 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/ 616345-001 s), Triple 35 W ●… -
Page 32
Realtek RTL8188CE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 LE Combo Adapter 656119-001 ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo 657325-001 Adapter ● HP Integrated Module with Bluetooth 2.1 Wireless Technology 537921-001 (19) Optical drive cable (Included in cable kit) 641139-001 (20) Memory modules (1066 MHz, DDR3) ●… -
Page 33
Item Description Spare part number Hard drive (22) Supports the following 9.5 mm, 6.35 cm (2.5 in) SATA hard drives: ● 750 GB, 5400 rpm 644351-001 ● 640 GB, 5400 rpm 637312-001 ● 500 GB, 7200 rpm 644685-001 ● 320 GB, 5400 rpm; 7200 rpm 645089-001 Supports the following 7.0 mm, 6.35 cm (2.5 in) SATA hard drives: ●… -
Page 34: Display Assembly Components
Display assembly components Item Description Spare part number Display bezel 637188-001 Webcam module 637197-001 39.6-cm (15.6-in) high-definition, BrightView LED display panel 647623-001 Display bracket (with hinges) 637191-001 Display hinge covers 641142-001 Display cable (included in the Display Cable Kit) 641136-001 Wireless antenna (includes wireless antenna transceivers and cable) 637185-001 Display back cover (includes logo):…
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Page 35: Mass Storage Devices
Item Description Spare part number ● For use in Luminous Rose computer models 641286-001 ● For use in Charcoal Grey computer models 641288-001 ● For use in Pewter computer models 641290-001 ● For use in Pacific Blue computer models 641292-001 ●…
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Page 36
Item Description Spare part number ● 750 GB, 5400 rpm 644351-001 ● 640 GB, 5400 rpm 637312-001 ● 500 GB, 7200 rpm 644685-001 ● 320 GB, 5400 rpm 645089-001 ● 1 TB 540 rpm 676521-001 Supports the following 7 mm, 6.3 cm (2.5 in) SATA hard drives: ●… -
Page 37: Miscellaneous Parts
Miscellaneous parts Description Spare part number AC adapters ● 65 W AC adapter 609939-001 ● 90 W AC adapter 609940-001 ● 65 W AC adapter (EM) 609948-001 ● 90 W AC adapter (EM) 609947-001 Power cord, AC, 3 wire, black, 1.83-m ●…
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Page 38
Description Spare part number TouchPad LED board 647622-001 Screw kit 637194-001 ● Phillips 2.5×3.0 screw ● Phillips 2.5×5 nylon screw ● Phillips 3.0×2.0 screw ● Phillips 2.5×6.5 screw ● Phillips 2.5×10.3 screw ● Phillips 4.0×2.5 screw Chapter 3 Illustrated parts catalog… -
Page 39: Sequential Part Number Listing
Sequential part number listing Spare part number Description 490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America 490371-011 Power cord, AC, 3 wire, black, 1.83 m for use in Australia 490371-021 Power cord, AC, 3 wire, black, 1.83 m for use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m for use in the United Kingdom and Singapore 490371-061…
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Page 40
Spare part number Description 616333-001 V140 processor (2.3 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s), SC 25 W 616343-001 Athlon II P340 processor (2.2 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s), Dual 25 W 616345-001 AMD Phenom II N850 processor (2.2 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/s), Triple 35 621565-001 2 GB memory module, 10600 1333 MHz shared 621569-001… -
Page 41
Spare part number Description 636373-001 System board (includes replacement thermal material) use in Intel HM65 UMA computer models 636374-001 System board (includes replacement thermal material) for use in Intel HM65 discrete, 512 M, computer models 636375-001 System board (includes replacement thermal material) for use in Intel HM65 6470 discrete, 1 GB, computer models 636376-001 Keyboard, black (includes keyboard cable) for use in the United States, Black… -
Page 42
Spare part number Description 637185-001 Wireless antenna (includes wireless antenna transceivers and cable) 637186-001 Display back cover (includes logo) for use in Ocean Drive computer models 637187-001 Base enclosure 637188-001 Display bezel 637189-001 Heat sink assembly (includes replacement thermal material) for use in Intel HM55 UMA computer models 637190-001 Heat sink assembly (includes replacement thermal material) for use in Intel HM55 discrete… -
Page 43
Spare part number Description 641140-001 Heat sink assembly (includes replacement thermal material) for use in Intel HM65 UMA computer models 641141-001 Heat sink assembly (includes replacement thermal material) for use in Intel HM65 discrete computer models 641142-001 Display hinge covers 641143-001 TouchPad button board (includes bracket and cable) 641144-001… -
Page 44
Spare part number Description 645523-001 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Charcoal Grey computer models 645524-001 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Pewter computer models 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Pacific Blue 645525-001 computer models 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Pearl Pink… -
Page 45
Spare part number Description 645893-BB1 Keyboard for use in Israel, Pink 645893-BG1 Keyboard for use in Switzerland, Pink 645893-D61 Keyboard for use in India, Pink 645893-DH1 Keyboard for use in the Netherlands, Pink 645893-DJ1 Keyboard for use in Greece, Pink 647622-001 TouchPad LED board 647623-001… -
Page 46
Spare part number Description 654118-001 System board (includes replacement thermal material) for use in Intel HM55 i3–370M UMA computer models 654119-001 Heat sink assembly (includes replacement thermal material) for use in Intel BGA discrete computer models 654120-001 Heat sink assembly (includes replacement thermal material) for use in Intel BGA UMA computer models 655795-001 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter… -
Page 47: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are needed to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
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Page 48: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
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Page 49: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
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Page 50: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
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Page 51: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 52: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
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Page 53: Computer Feet
Computer feet Description Spare part number Rubber Feet Kit 639455-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Component replacement procedures…
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Page 54: Battery
Battery Description Spare part number 6 cell, 2.20 Ah, 47 Wh 593553-001 6 cell, 2.55 Ah, 55 Wh 593554-001 Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.
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Page 55: Service Door
Service door Description Spare part number Plastics Kit (contains the service door) 637192-001 Before removing the service door, remove the battery (see Battery on page Position the computer upside down, with the front toward you. Loosen the two Phillips 4.0×2.0 captive screws (1) that secure the service door to the computer. Remove the service door (2).
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Page 56: Hard Drive
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Spare part number Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives:…
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Page 57
Remove the hard drive: Disconnect the hard drive adapter cable from the system board (1) and then pull up on the tab (2) to remove the drive from the hard drive bay. NOTE: If the rubber hard drive bracket is wedged into the hard drive bay snugly, you may need to gently pry up the hard drive using a thin nonconductive tool. -
Page 58: Optical Drive
Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 659997-001 Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive 659996-001 Optical Drive protective insert 659621-001 Before removing the optical drive: Battery (see…
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Page 59
Remove the optical drive bracket (2). To replace the optical drive bezel, disconnect it from the optical drive. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures… -
Page 60: Wlan Module
Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS 600370-001 ready) Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 HP Integrated Module with Bluetooth 2.1 Wireless Technology 537921-001 Before removing the WLAN module, remove the following components: Battery (see Battery on page…
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Page 61
Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. -
Page 62: Memory Module
Memory module Description Spare part number 4 GB PC3 10600 1333 MHz shared 621569-001 2 GB PC3 10600 1333 MHz shared 621565–001 Before removing the memory module, remove the following components: Battery (see Battery on page Service door (see Service door on page Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
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Page 63: Keyboard
Keyboard Description Spare part number Computer major components on page 18 for complete list of available keyboards. Before removing the keyboard, remove the following components: Battery (see Battery on page Service door (see Service door on page Remove the keyboard: Remove the Phillips 5.0×2.5 screw that secures the keyboard to the computer.
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Page 64
Open the display and stand the computer on its side. Insert a small screwdriver through the keyboard access hole in the bottom of the computer. (The keyboard access hole is the same hole from which the keyboard screw was removed.) Push firmly on the bottom of the keyboard until it is disengaged. -
Page 65
Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2). Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures… -
Page 66: Top Cover
Top cover Description Spare part number For use in Ocean Drive computer models 637196-001 For use in Luminous Rose computer models 641287-001 For use in Sweet Purple computer models 641297-001 For use in Butter Gold computer models 641299-001 For use in Pewter computer models 641291-001 For use in Charcoal Grey computer models 641289-001…
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Page 67
Release the three ZIF connectors (1) to which the ZIF cables are attached. Then disconnect the power button cable (2), the TouchPad cable (3), the TouchPad button cable (4), and USB board cable (5) from the system board. Remove the two Phillips 5.0×2.5 screws that secure the top cover to the computer. Turn the computer upside down, with the front toward you. -
Page 68
Remove the three Phillips 5.0×2.5 screws in the battery bay, the two Phillips 5.0×2.5 screws near the hard drive connector, and the nine Phillips 6.0×2.5 screws along the edges of the base enclosure. NOTE: The four screws along the front edge also serve to secure the speakers inside the base enclosure. -
Page 69: Power Button Board
Power button board Description Spare part number Power button board (includes cable) 641144-001 Before removing the power button board, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see…
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Page 70: Touchpad Button Board
TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) 641143-001 Before removing the TouchPad button board, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page…
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Page 71: Touchpad Led Board
TouchPad LED board NOTE: The security cable lock is included with the base enclosure, spare part number 637187-001. TouchPad LED board 647622-001 Before removing the TouchPad LED board, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page…
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Page 72: Speaker Assembly
Speaker assembly Description Spare part number Speaker assembly (includes cable) 641396-001 Before removing the speaker assembly, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page…
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Page 73: Usb Board
USB board Description Spare part number USB board (includes cable) 641145-001 Before removing the USB board, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page…
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Page 74: Power Connector
Power connector Description Spare part number Power connector 641137-001 Before removing the power connector cable, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page…
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Page 75: Display Assembly
Display assembly Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) BrightView display assembly: ● For use in Charcoal Grey computer models 645523-001 ● For use in Ocean Drive computer models 636378-001 ● For use in Sonoma Red computer models 645521-001 ●…
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Page 76
Lift the display panel (4) straight up to remove it. NOTE: The security bracket is part of the right hinge. Reverse this procedure to install the display assembly. To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two screw covers on the display bezel bottom edge (2) Two Phillips 5.0×2.5 screws… -
Page 77
Flex the inside edge of the left side (1), the top and bottom sides (2), and the right side (3) of the display bezel until the bezel disengages from the display back cover. Remove the display bezel (4). Reverse this procedure to install the display bezel. To replace the webcam module, lift the webcam module as far from the display enclosure as the webcam module cable allows. -
Page 78
Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam module (2). The webcam module is available using spare part number 637197-001. Reverse this procedure to install the webcam module. To replace the display hinge covers, remove the two Phillips 3.0×2.5 screws (1) that secure the covers to the display enclosure. -
Page 79
To replace the display panel, remove four Phillips 4.0×2.5 screws that secure the display panel to the display enclosure. Tilt the display (1) up, release the tape (2) holding the display cable to the display panel, and then disconnect the cable (3). Remove the display panel (4) from the display enclosure. -
Page 80
To replace the display panel brackets, remove the two Phillips 3.0×2.0 screws (1) that secure each bracket to the display panel. Remove the display brackets (2) from the display panel. The display brackets are available using spare part number 637191-001. Reverse this procedure to install the display hinges. -
Page 81
To remove the display cable from the display enclosure, lift the adhesive tabs (1) that hold the display cable to the display enclosure. Gently peel the display cable (2) away from the adhesive that holds the cable to the display panel. Reverse this procedure to install the display panel. -
Page 82: System Board
System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description Spare part number For use in Intel HM55 UMA computer models 636370-001 For use in Intel HM65 UMA computer models 636373-001 For use in Intel HM55 6470 discrete, 512 MB, computer models 636371-001…
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Page 83
Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see WLAN module on page Memory module (see Memory module on page Keyboard (see Keyboard on page Top cover (see Top cover on page USB board (see USB board on page Display assembly (see… -
Page 84
Lift the system board (3) from the right edge and pull it away from the base enclosure at an angle. For AMD computer models, see the following image. For Intel computer models, see the following image. When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●… -
Page 85
Reverse this procedure to install the system board. Component replacement procedures… -
Page 86: Rtc Battery
RTC battery Description Spare part number RTC battery (includes mounting adhesive) 637193-001 Before removing the RTC battery, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see…
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Page 87: Heat Sink Assembly
Heat sink assembly NOTE: The heat sink assembly includes replacement thermal material. The heat sink fan is available separately, using spare part number 639460-001. Description Spare part number For use in AMD UMA computer models 639463-001 For use in AMD discrete computer models 639462-001 For use in AMD BGA UMA computer models 649952-001…
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Page 88
NOTE: Steps 1 through 5 apply only to computer models equipped with Intel processors. Position the system board right-side up, with the front toward you. Disconnect the fan cable from the system board (1). Follow the sequence embossed on heat sink to loosen the seven Phillips 10.0×2.0 captive screws (2) that secure the heat sink assembly to the system board. -
Page 89
Remove the heat sink assembly (4) by lifting straight up. Each time the heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2), from the heat sink assembly at locations (4) and (5), and from the processor (3). -
Page 90
The following illustration shows the locations for thermal material on systems with AMD processors. After applying fresh thermal paste to the components, reverse the above procedure to install the heat sink assembly. Chapter 4 Removal and replacement procedures… -
Page 91: Processor
Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel Core i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3 cache), Dual 35 W 631252-001 Intel Core i5-2540M processor (2.6 GHz, SC turbo up to 3.3 GHz, 3 MB L3 cache), Dual 35 W 631255-001 Intel Core i5-2520M processor (2.5 GHz, SC turbo up to 3.2 GHz, 3 MB L3 cache), Dual 35 W 631253-001…
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Page 92
Description Spare part number V160 processor (2.4 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s), SC 25 W 636634-001 V140 processor (2.3 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s), SC 25 W 616333-001 Intel Core i5-2450M processor (2.5 GHz, SC turbo up to 3.1 GHz, 3 MB L3 cache), Dual 35 W 676359-001 Intel Pentium B970 processor (2.3 GHz, 2 MB L3 cache) Dual 35 W 676785-001… -
Page 93
Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures… -
Page 94: Specifications
Specifications Computer specifications Dimensions 24.5 cm (9.6 in) Depth Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A — 65W Operating current 3.5 A Temperature…
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Page 95: 39.6-Cm (15.6-In) Display Specifications
39.6-cm (15.6-in) display specifications Dimensions 21.0 cm (8.27 in) Height Width 35.9 cm (14.1 in) 39.6 cm (15.6) Diagonal Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 cd/m² (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 ×…
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Page 96: Hard Drive Specifications
Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA…
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Page 97: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time…
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Page 98: Blu-Ray Disc Rom And Dvd±R/Rw Supermulti Double-Layer Drive Specifications
Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write…
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Page 99: Setup Utility (Bios)
Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
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Page 100: Displaying System Information
● To close a text box or return to the menu display, press esc. ● To display additional navigation and selection information while Setup Utility is open, press f1. Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed.
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Page 101: Updating The Bios
Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
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Page 102
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: Windows-7—Open Windows Explorer by selecting Start >… -
Page 103: Backup And Recovery
Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.
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Page 104: Performing A System Restore
(purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.
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Page 105: Restoring Using The Dedicated Recovery Partition (Select Models Only)
To restore the computer from the recovery partition, follow these steps: Access HP Recovery Manager in either of the following ways: ● Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Manager. – or –…
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Page 106: Changing The Computer Boot Order
Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash drive: Insert the flash drive into a USB port.
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Page 107: Using Windows Backup And Restore
To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+fn+prt To copy the entire screen, press fn+prt Open a word-processing document, and then select Edit > Paste. The screen image is added to the document.
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Page 108: Using Windows System Restore Points
Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.
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Page 109: Power Cord Set Requirements
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Page 110: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People’s Republic of China Saudi Arabia SASO…
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Page 111
Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. -
Page 112: Recycling
When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
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Page 113: Index
Index camera module display hinge kit, spare part AC adapter light, identifying 12 removal 70 number 26 AC adapter, spare part numbers spare part number 70 display hinges camera, product description 5 removal 72 action keys, identifying 11 caps lock light, identifying 9 spare part number 72 antenna chipset, product description 3…
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Page 114
79 Ethernet 5 description 7 spare part number 23, 79 external media cards 6 optical drive HP Recovery Manager 96 graphics 3 precautions 40 hard drives 4 product description 4 keyboard 6 removal 50 integrated webcam light,… -
Page 115
top cover security cable slot removal 58 security cable slot, identifying spare part number 21, 58 TouchPad security, product description 7 buttons 8 serial number 17, 44 removal 62 service considerations 39 TouchPad button board service door spare part number 62 removal 47 TouchPad LED board spare part number 47…