Сервис мануал xerox 5020

Service manual для принтера XEROX WC 5020DN

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User Documentation

• 701P48365June 2008

  Work Center 5016, 5020Service Documentation

  CAUTIONCertain components in the Work Center 5016/ 5020 are
  susceptible to damage from electrostatic dis-charge. Observe all
  ESD procedures to avoid com-ponent damage.

• AcknowledgementsPrepared by Global Knowledge & Llanguage
  Services — North America800 Phillips Road — Building
  0218-01AWebster, New York 14580-9791ISO9001 AND ISO27001 Certified
  Copyright 2007-2008 by Xerox Corporation. All rights reserved.Xerox
  and all product names and number names are trademarks of Xerox
  Corporation.Printed in the USA

  While Xerox has tried to make this documentation accurate, Xerox
  will haveno liability arising out of any inaccuracies or
  ommissions. Changes are peri-odically made to this document.
  Changes, technical inaccuracies, and typo-graphical errors will be
  corrected in subsequent editions.

  All service documentation is supplied to Xerox external
  customers for infor-mational purposes only. Xerox service
  documentation is intended for use by certified product trained
  service personal only. Xerox does not warrant or represent that
  such documentation is complete, nor does Xerox represent or warrant
  that it will notify or provide to such customer any future changes
  to this documentation. Customer performed service of equipment, or
  mod-ules, components or parts of such equipment may affect the
  warranty offered by Xerox with respect to such equipment. You
  should consult the applicable warranty for its terms regarding
  customer or third party provided service. If the customer services
  such equipment, modules, components or parts thereof, the customer
  releases Xerox from any and all liability for the customer actions,
  and the customer agrees to indemnify, defend and hold Xerox
  harmless from any third party claims which arise directly or
  indirectly from such service.

• WorkCentre 5016, 5020Reissue

  mentioned in this publication are trademarks of rademarks are
  also acknowledged.

  tone, Inc.

  ument. Changes, technical inaccuracies, and typo-nt
  editions.

  AUTIONradiate radio frequency energy, and if not installed ns
  documentation, may cause interference to radio und to comply with
  the limits for a Class A comput- of FCC rules, which are designed
  to provide rea-ce when operated in a commercial environment. l area
  is likely to cause interference in which case d to correct the
  interference.June, 2008i

  Front Matter

  WorkCentre 5016, 5020

  Service Documentation

  WorkCentre 5016, 5020 Service Documentation

  701P48365

  Reissue

  June, 2008

  ***Xerox Private Data***

  All service documentation is supplied to Xerox external
  customers for informational purposes only. Xerox service
  documentation is intended for use by certified, product-trained
  service per-sonnel only. Xerox does not warrant or represent that
  it will notify or provide to such customer any future change to
  this documentation. Customer performed service of equipment, or
  mod-ules, components, or parts of such equipment may affect whether
  Xerox is responsible to fix machine defects under the warranty
  offered by Xerox with respect to such equipment. You should consult
  the applicable warranty for its terms regarding customer or
  third-party provided service.

  If the customer services such equipment, modules, components or
  parts thereof, the customer releases Xerox from any and all
  liability for the customer actions, and the customer agrees to
  indemnify, defend and hold xerox harmless from any third party
  claims which arise directly or indirectly for such service.

  While Xerox has tried to make the documentation accurate, Xerox
  will have no liability arising out of any inaccuracies or
  omissions. Changes are periodically made to this document. Changes,
  technical inaccuracies, and typographical errors will be corrected
  in subsequent edi-tions.

  Prepared by:

  Xerox Corporation

  Global Knowledge and Language Services

  800 Phillips Road, Bldg. 0218-01A

  Webster, New York 14580-9791

  USA

  2007 — 2008 by Xerox Corporation. All rights reserved.

  Copyright protection claimed includes all forms and matters of
  copyrightable material and infor-mation now allowed by statutory
  judicial law or hereinafter granted, including without limitation,
  material generated from the software programs which are displayed
  on the screen such as icons, screen displays, looks, etc.

  Printed in the United States of America.

  XEROX and all Xerox product names XEROX CORPORATION. Other
  company t

  PANTONE is a registered trademark of Pan

  Changes are periodically made to this docgraphic errors will be
  corrected in subseque

  CThis equipment generates, uses and can and used in accordance
  with the instructiocommunications. It has been tested and foing
  device pursuant to subpart B of part 15sonable protection against
  such interferenOperation of this equipment in a residentiathe user,
  at his own expense, will be require

• WorkCentre 5016, 5020Reissue June, 2008

  iiFront Matter

• Introduction

  IntroductionJune, 2008iWorkCentre 5016, 5020

  Reissue

  How To Use This
  Manual……………………………………………………………………………………
  iii

• WorkCentre 5016, 5020ReissueJune, 2008

  iiIntroduction

• Introduction

  tion

  Symbolsout this service manual are described as follows:

  ARNINGrating or maintenance procedure, practice, or ould result
  in personal injury or loss of life.AUTION

  g or maintenance procedure, practice, or condition damage to, or
  destruction of, equipment.

  ating or maintenance procedure, practice, or
  condi-efficiently.

  nt and troubleshooting.

  re for reference.

  rence.

  ic-sensitive IC chips, which could be damaged if not arding
  Safety Critical Components set by XEROX June, 2008iiiWorkCentre
  5016, 5020

  Reissue

  How To Use This Manual

  This manual is used as the standard service manual for the
  WorkCentre 5016, 5020.

  Enter any comments and/or corrections regarding the WorkCentre
  5016, 5020 Service Docu-mentationl on the Publication Comment
  Sheet, and send it to the Technical Support Center SDEG.

  This manual describes the standard procedures for servicing the
  WorkCentre 5016, 5020. Refer to Section 1 Service Call Procedure
  for efficient and effective servicing during mainte-nance
  calls.

  Contents of ManualThis manual is divided into nine sections as
  described below.

  Section 1 Service Call Procedures

  This section describes the structured process for determining
  the type and sequence of actions that are performed during a
  service call.

  Section 2 Status Indicator RAPs

  This section contains the Repair Analysis Procedures (RAPs)
  necessary to repair all faults other than image quality faults.

  Section 3 Image Quality RAPs

  This section contains the Repair Analysis Procedures (RAPs) that
  are used to diagnose image quality defect problems.

  Section 4 Removal/Replacement and Adjustment Procedures

  This section contains the removal, replacement, and adjustment
  procedures for components of WorkCentre 5016, 5020.

  Section 5 Parts List

  This section contains a list of spare parts list for the
  WorkCentre 5016, 5020.

  Section 6 General Procedures/Information

  This section contains frequently used procedures that relate to
  the diagnosis, setup, or opera-tion of the machine. It also
  contains pertinent information that will not be found in any other
  part of the service documentation.

  Section 7 Wiring Data

  This section contains the wiring information for the WorkCentre
  5016, 5020. It contains a con-nector list/locator, wirenet
  diagrams, and Block Schematic Diagrams (BSDs) for the following
  chains:

  Chain 1 Standby PowerChain 2 Mode SelectionChain 3 Machine Run
  ControlChain 4 Start Print PowerChain 6 ImagingChain 7 Paper
  SupplyingChain 8 Paper TransportationChain 9 MarkingChain 10 Fusing
  and Copy Transporta

  Description of Terminology and The terminology and symbols used
  through

  WA Warning statement indicates an opecondition that, if not
  strictly observed, c

  CA Caution statement indicates an operatinthat, if not strictly
  observed, could result in

  NOTE: A Note statement indicates an opertion that is necessary
  to accomplish a task

  Reference:Used when other explanations are given.

  Purpose:Used to describe the purposes of adjustme

  REP:Indicates the removal/replacement procedu

  ADJ:Indicates the adjustment procedure for refe

  PL:Indicates the parts list for reference.

  ASSY:Means Assembly.

  Safety Critical Components (SCC):These are components, such as
  electrostathandled properly. Follow the regulations regCorp.

• WorkCentre 5016, 5020ReissueJune, 2008

  ivIntroduction

• Service Call Procedures

  vice Call ProceduresJune, 20081-1WorkCentre 5016, 5020

  Reissue

  1 Ser1.1 Before Starting Service
  …………………………………………………………………………………
  1-31.2 Service Call Procedure
  …………………………………………………………………………………
  1-41.3 Service Call Details
  ………………………………………………………………………………………
  1-41.4 TRIM Checklist
  …………………………………………………………………………………………….
  1-51.5 Periodic Replacement Parts/Consumables List
  ……………………………………………….. 1-5

• WorkCentre 5016, 5020ReissueJune, 2008

  1-2Service Call Procedures

• 1.1Service Call Procedures

  ing Customer Dataata.the purpose of investigation/analysis,
  always obtain ure you assure them that the data will not be
  used

  changed during diagnostics.ch as polling, were set for test
  purposes, make sure s after the test.stomer data.ed within the OpCo
  and ensure that customer data e.

  service, observe the following:

  on, so that you can take a systematic approach.

  dition of the machine before removing parts or dis-

  omplete, check that no parts or tools are left inside

  ables consumables, as well as the packaging materials,

  WARNINGridges into a fire. Always keep them away from gniting
  and causing a fire.

  methods for replaced parts or consumables, refer 2-138 for all
  machines.

  g consumables, affix the «U-TAG» so that the recy-priately.

  essary items on the «U-TAG.»

  mer’s daily work.to a trash bag and bring it to the service
  office.ation in the Machine Service Log:

  lacedJune, 20081-3WorkCentre 5016, 5020

  Reissue

  1.1 Before Starting Service1.1.1SafetyTo prevent any accident
  that may occur during maintenance service, any warning or any
  cau-tion regarding the service must be strictly observed. Do not
  perform any hazardous operation.

  1. Power SupplyTo prevent electrical shocks, burns, or injury,
  etc., be sure to switch OFF the machine and disconnect the plug
  before starting the maintenance service. If the machine has to be
  switched ON, such as when measuring a voltage, take extra care to
  avoid an electrical shock.

  2. Drive AreaNever inspect, clear or lubricate the drive
  components, such as chain belts, chain wheels or gears, when the
  machine is in operation.

  3. Heavy PartsWhen removing or installing heavy parts, keep your
  back straight and lift with your legs. Some parts should not be
  lifted by one person:

  IOT (Platen): 31.5kg (requires 3 persons)2 Tray Modules: 8.6kg
  (requires 2 persons)

  Take extra care of your working posture to prevent backache.4.
  Safety Devices

  See that safety devices for preventing accidents, such as fuses,
  circuit breakers, interlock switches, etc., and those for
  protecting customers from injury, such as panels and covers,
  function properly. Modifications that hinder the function of any
  safety devices are strictly prohibited.

  5. Installing and Removing PartsThe edges of parts and covers
  may be sharp, so take care not to touch them. Be careful not to
  touch those parts, and wipe off any oil that may have adhered to
  your fingers or hands before servicing. When pulling out parts,
  cables, etc., do it gently. Do not use excessive force.

  6. Specified ToolsFollow the instructions when a particular tool
  is specified.

  7. Cleaning Up Toner SpillsSince toner can be explosive, sweep
  or brush any spilled toner into a container to collect it. To clean
  away the remaining toner using a vacuum cleaner, always use an FX
  standard vacuum cleaner that is toner-tolerant. Never use the
  customer’s vacuum cleaner.

  8. Earthquake Preparedness MeasuresIf the customer requests
  earthquake proofing, an earthquake preparedness kit is
  avail-able.Check the Service Guide for more information on the
  earthquake preparedness kit.

  9. Modifications to the MachineBefore altering the machine,
  submit an irregular use license application.

  10. Other Safety PrecautionsFollow the recommendations in
  WORKING PRACTICES FOR ENGINEERS issued by FXAP EH&S
  (Environmental Health and Safety).

  1.1.2Things to Note When Handl1. Handling of copied/printed
  customer d

  Before you bring back any sample for permission from the
  customer. Make sfor any other purpose.

  2. Security-related NVM values that wereIf any security-related
  NVM values, suyou restore them to their original value

  3. Other things to note when handling cuFollow the safety
  guidelines establishdo not get compromised during servic

  1.1.3 Other PrecautionsTo avoid performing wrong or
  unnecessary

  1. Reference MaterialsRead all relevant service documentati

  2. DisassemblingMake sure to note the assembled conassembling
  it.

  3. Installation and AdjustmentAfter the installation or
  adjustment is cthe machine.

  4. Handling of replaced parts and consumMake sure that any
  replaced parts orare taken back to the Service Center.

  Never discard the Drum/Toner Cartopen flames to prevent them
  from i

  NOTE: For separation and processingto Common Technical
  Information No.

  If you have replaced the followinclable parts will be handled
  approa. Drum Cartridgeb. Toner Cartridge

  For recyclable parts, fill in the nec5. General Precautions

  Take care not to disturb the custo Place any service-related
  trash in Clearly record the following inform

  Details of the service call Parts and consumables rep

• WorkCentre 5016, 5020Reissue

  1.2 Service Call Procedure 1.3 Service Call Details

  s condition. paper jams

  he machine.e Log from the last call.f Problemtatus Indicator
  RAPs. 2 Status Indicator RAPs.leshoot by referring to the BSD in
  Section 7 Wiring

  ttern (499T247), then check the quality.rform the applicable RAP
  in Section 3 Image Qual-

  ance call.

  ing the TRIM Checklist.c cleaning/replacement by referring to
  the TRIM ent Parts/Consumables List. Clean them if neces-nters of
  the corresponding items in the Chain Func-June, 20081-41.2, 1.3

  Service Call Procedures

  1.2.1 Initial Actions1. Ask the operator(s) about the machines
  condition.2. Record the billing meter readings.3. Inspect any
  faulty copies, then check the machine.4. Check the Service
  Log.1.2.2 Actions to Take During UM (Unscheduled Maintenance)1.
  Perform the service flow in Section 2 Status Indicator RAPs.2.
  Perform the applicable RAP in Section 2 Status Indicator RAPs.

  If there are no applicable RAPs, troubleshoot by referring to
  the BSD in Section 7 Wiring Data.

  3. Check the copy quality.Make several copies using the Test
  Pattern (499T247), then check the quality.

  4. Look at the last 20 error codes in order to understand the
  machine status. Enter Diagnostic Mode. Enter [40-01] (Display Error
  History How to Enter the Diag-

  nostic Mode). When the last error code is displayed, press the
  [Start] key to return to the Function

  input screen. Pressing the [Stop] key during the display will
  stop it and return you to the Function

  input screen.5. Repair all the secondary problems.6. Perform
  TRIM servicing.1.2.3 Actions to Take During SM (Scheduled
  Maintenance)1. Check the copy quality.

  Make several copies using the Test Pattern (499T247), then check
  the quality.2. Look at the last 20 error codes in order to
  understand the machine status.

  Enter Diagnostic Mode. Enter [40-01] (Display Error History How
  to Enter the Diag-nostic Mode).

  When the last error code is displayed, press the [Start] key to
  return to the Function input screen.

  Pressing the [Stop] key during the display will stop it and
  return you to the Function input screen.

  3. Perform TRIM servicing.1.2.4 Final Actions1. Check overall
  machine operation/features.2. Check the machine exterior and
  consumables.3. Train the operator as required.4. Complete the
  Service Log and Service Report.5. Keep the copy samples with the
  Service Log.

  1.3.1 Initial Actions1. Ask the operator(s) about the
  machine

  Frequency and location of recent Copy quality

  2. Record the billing meter readings.3. Inspect any faulty
  copies, then check t4. Check the copy sample and the Servic1.3.2
  Checking Reproducibility o1. Perform the service flow in Section 2
  S2. Perform the applicable RAP in Section3. If there are no
  applicable RAPs, troub

  Data.1.3.3 Checking Copy Quality1. Make several copies using the
  Test Pa2. If there is a problem in copy quality, pe

  ity.1.3.4 TRIM ServicingPerform TRIM servicing during the
  mainten

  1. Perform the necessary TRIM items us2. Check for parts that
  require periodi

  Checklist and the Periodic Replacemsary. If replaced, always
  clear the coution.

• 1.4, 1.5Service Call Procedures

  arts/Consumables Listmber of copies and the replacement interval
  for the ical cleaning/replacement. Clean or replace them if d at
  Chain-Function > NVRAM R/W, while the IIT er to Diagnostic Mode
  in Section 2 Status Indicator in the Diagnostic Mode, clean or
  replace them dard PV).

  AUTIONour car for long periods of time.

  Table 1 nt pies) Counters Check

  [29/34] [29/24] [29/14] [29/4]Count up 1 for every feed. Replace
  both at the same time. [29/25] [29/15] [29/5]Count up 1 for every
  feed. Replace both at the same time. [29/39] [29/29] [29/19]
  [29/9]Count up 1 for every feed. Replace both at the same
  time.[21/39] [21/29] [21/19] [21/9]Count up 1 for every feed.

  31,000 (Warning)36,000 (Machine Stops)June, 20081-5WorkCentre
  5016, 5020

  Reissue

  1.4 TRIM ChecklistA: Check. Clean, replace, or replenish if
  necessary.

  B: Always check and clean.

  *: Always replace at the specified interval.

  CAUTIONDo not touch the Drum of the Drum Cartridge.

  1.5 Periodic Replacement PWhen servicing the machine, check the
  nuconsumables and parts that require periodnecessary. The IOT
  history can be checkehistory can be checked in the Counters
  (refRAPs). For items that cannot be checkedaccording to the
  replacement intervals (stan

  CDo not keep toner and drum cartridges in y

  Table 1

  No. Service ItemsEvery time Service Details

  1.1 Check before servicing(check machine operation)

  A Turn on the machine, and make sure that there are no abnormal
  sounds.

  1.2 Check before Servicing(copy the Test Pattern)

  A Make several copies using the Test Pattern (499T247), then
  check the image quality.

  2 Clean the interior of the machine (paper transport system)

  A Clean the paper dust and toner residue in the paper path and
  on the jam sensor.

  3 Clean the IIT A Clean the Platen Glass surface and the Platen
  Cushion with the optical cleaning cloth.

  Clean the Reflector, back of the Platen Glass, mirrors and lens
  with the optical cleaning cloth.

  5 Safety Precautions B Make sure that the power cord is plugged
  in properly.

  Make sure that there are no cracks in the power plug and no
  holes or cuts in the power cord insulation.

  If an extension cord or power strip is used, make sure it is of
  sufficient capacity to handle the power requirements of the
  machine.

  Make sure that no more than one power plug is connected to a
  single socket.

  6.1 Check after servicing(copy quality check)

  A Make several copies using the Test Pattern (499T247), then
  check the image quality.

  6.2 Check after servicing(check machine operation)

  A Check the paper feed. Make sure that there are no abnormal
  sounds.

  6.3 Check after servicing(check the meter)

  A Create the Service Log and Service Report.

  NoParts/Consumables Name/PL No.

  ReplacemeInterval (co

  1 Tray 1 Feed Roll/ Retard Pad

  50,000

  2 Tray 2 Feed Roll/Retard Roll

  100,000

  3 MSI Feed Roll/Retard Pad

  50,000

  4 Fuser Unit 100,000

  5 Toner Cartridge 6,0006 Drum Cartridge 36,000

• WorkCentre 5016, 5020ReissueJune, 2008

  1-61.4, 1.5Service Call Procedures

• Status Indicator RAPS

  tatus Indicator RAPSJune, 20082-1WorkCentre 5016, 5020

  Reissue

  2 S Error CodesFault Repair Overview and List of Error
  Codes………………………………………………………
  2-3

  RAPsU0-1 Main Motor Stop Error
  ………………………………………………………………………………..
  2-25U1-1 Main Motor Rotation Error
  …………………………………………………………………………..
  2-25U2-1 Carriage Module Fail
  ………………………………………………………………………………….
  2-26U3-5 Laser Power Or ROS Motor Fail
  …………………………………………………………………
  2-26U4-1 Fuser On Time
  Fail……………………………………………………………………………………
  2-27U4-2 Over Heat Temp Fail
  …………………………………………………………………………………
  2-27U4-3 FS1 Thermistor Defect
  ………………………………………………………………………………
  2-28U4-9 Fuser Fan
  Defect………………………………………………………………………………………
  2-28U6-2 RAM Read/Write Check Error
  …………………………………………………………………….
  2-29U6-3 NVM Data Defect
  ……………………………………………………………………………………..
  2-29U6-4 NVM Read/Write Cannot Be Executed
  ………………………………………………………..
  2-30U6-5 CPU Power To Access NVM Is Not Enough
  ………………………………………………… 2-30U7-0
  UI Communication TimeOut
  ……………………………………………………………………….
  2-31U7-1 UI Communication
  Error…………………………………………………………………………….
  2-31U8-1 Billing Counter
  Defect………………………………………………………………………………..
  2-32U9-0 HVPS Fail
  ………………………………………………………………………………………………..
  2-32062-300 Platen Interlock Open
  ……………………………………………………………………………
  2-33062-345 IISS EEPROM
  Failure……………………………………………………………………………
  2-33062-360 Carriage Position
  Fail…………………………………………………………………………….
  2-34062-371 Lamp Illumination Fail
  ……………………………………………………………………………
  2-34062-380 AGC Failure
  …………………………………………………………………………………………
  2-35062-386 AOC Failure
  …………………………………………………………………………………………
  2-35062-392 IPS PWB Memory Fail
  …………………………………………………………………………..
  2-36062-393 IPS PWB Fail
  ……………………………………………………………………………………….
  2-36005-170 DADF Feed Failure
  ……………………………………………………………………………….
  2-37005-171 DADF Regi / Exit
  Failure……………………………………………………………………….
  2-38005-172 DADF Inverted Document Jam
  ……………………………………………………………….
  2-39005-198 Short Scan Jam
  ……………………………………………………………………………………
  2-40005-199 Long Scan Jam
  …………………………………………………………………………………….
  2-40005-305 Feeder Top Cover Open
  ………………………………………………………………………..
  2-41005-920 Static Jam
  ……………………………………………………………………………………………
  2-41

• WorkCentre 5016, 5020ReissueJune, 2008

  2-2Status Indicator RAPS

• Status Indicator RAPSJune, 20082-3WorkCentre 5016, 5020

  Reissue

  Fault Repair Overview and List of Error CodesFault Repair
  OverviewThe fault repair operation proceeds in the following flow.
  After performing the pre-check, verify the symptoms and refer to
  the Error Code List and Section 7 Wiring Data to effectively repair
  the fault:

  .

  Figure 1 Troubleshooting Procedure

  Check the status of Installation

  Check the problem status

  Perform RAP

  Check if the fault is repaired

  Completed

  Diagnostic ModeOperating PrinciplesWiring Data

  Reference Information

• WorkCentre 5016, 5020Reissue

  Check the Status of Installation Descriptions related to
  connectors are expressed as follows: P/J12″ -> The connector
  (P/J12) is in the connected state. «P12» -> The plug side when
  the connector (P/J12) is in the

  directly connected to a board). «J12» -> The jack the
  disconnected state (except when it is directly

  t all the opposing pins between «P/J1» and «P/J12» d be
  measured.e measured using a special tool. Handle the tool

  RAPs are for reference only. Approximate values

  e RAP, you must check the references for the parts ures.

  the parts that are considered to be the cause of the and, if
  necessary, the assembly that contains those

  supply is called «Tray 1,» and the one below it is

  cribed separately for each specification. Follow the e
  faults.

  ing a failure. RAPs guide you through the trouble-nce of error
  codes and other types of problematic d to image quality, refer to
  Section 3 Image Quality June, 20082-4

  Status Indicator RAPS

  Before starting to troubleshoot, always check the following
  items:

  The voltage of the power supply (measure the voltage at the
  power outlet to see if it is within specification).

  The power cord for damage, short circuits, open circuits, and
  wrong internal connections. The machine for proper grounding. The
  machine is not installed in a place with high temperature, high
  humidity, low tempera-

  ture, low humidity, or a place with drastic changes in
  temperature. The machine is not installed near a water outlet,
  humidifier, heater or fire source, dusty

  areas, or under the direct draft of an air conditioner. The
  machine is not installed in a place where volatile or flammable gas
  is generated. The machine is not installed in a place exposed to
  direct sunlight. The machine is installed in a well-ventilated
  place. The machine is installed on a stable level surface. The
  paper is within specification (standard paper is recommended). The
  machine for any improper handling. The Periodic Replacement Parts
  are replaced at the proper intervals.Safety Considerations Before
  servicing, always unplug the power cord unless required otherwise.
  When the

  power is turned ON, never touch a current-carrying part unless
  required otherwise. Also, since current is carried in the LVPS
  power switch/inlet even when the power is turned OFF, never touch
  this area.

  When turning the power ON to perform a check while the Interlock
  Switch or Security Switch is also turned ON and the covers are
  removed, always disconnect the connector ( P/J140) that is
  connected to the ROS, unless required otherwise, because a laser
  beam might be emitted from the ROS.

  When connecting the connector ( P/J520) on the HVPS according to
  the instructions in the RAP, never touch the HVPS and high-voltage
  output parts.

  When performing a high voltage output check using the Input
  Diagnostics or Output Diag-nostics in Diagnostic Mode, make sure
  that all covers are installed unless specified other-wise. Also,
  never touch any high voltage output section when performing the
  high voltage output check.

  When operating the Drive Section using the Input Diagnostics or
  Output Diagnostics in Diagnostic Mode, make sure that all covers
  are installed unless specified otherwise. Also, never touch the
  Drive Section while operating it.

  Be careful not to burn yourself when touching parts that can get
  very hot. When servicing, use a grounded wrist band to remove
  static electricity from your body.Things to Note When Using RAPs
  When troubleshooting using RAPs, prepare normally working parts
  such as the AIOC

  PWB, LVPS, HVPS and Fuser in advance because they might be
  required to identify a failure. In addition, if the fault cannot be
  repaired, replace the «parts considered to be the cause» and
  related parts in sequence and check the operation.

  When servicing, always disconnect the power cord unless required
  otherwise. When the power cord is connected, never touch any
  current-carrying part unless absolutely neces-sary.

  disconnected state (except when it isside when the connector
  (P/J12) is inconnected to a board).

  In a RAP, «P/J1 P/J2» means tha(refer to Section 7, Wiring Data)
  shoul

  The voltages on small connectors arcarefully because it has a
  sharp tip.

  The numerical values described in theare considered to be the
  same.

  Note that for the checks specified in ththat must be removed and
  their proced

  «Replacement» in the RAPs indicates problem. Check by replacing
  the partsparts.

  In the RAPs, the highest level papercalled «Tray 2.»

  In the RAPs, some procedures are desinstructions for your model
  to repair th

  RAP FlowRAPs are a good place to start in diagnosshooting
  process by checking for the presesymptoms. To troubleshoot problems
  relateTroubleshooting.

• Status Indicator RAPS

  orm the June, 20082-5WorkCentre 5016, 5020

  Reissue

  Figure 2 RAP Flow

  Ask the operator about the problemDid the operator operate the
  machine correctly?

  Turn the Power Switch OFF then ON

  Does the error recur when operating the machine in the same way
  as before (when the problem originally occurred)?

  Does the Control Panel display an Error Code?

  Explain how to operate the machine

  Procedure is complete

  Refer to the Error Code List and perfrelevant
  troubleshooting

  Yes

  No

  Yes

  No

  Yes

• WorkCentre 5016, 5020Reissue

  Error Code List

  Record in Error Log RAP BSD

  eed Sensor

  O — CH8.1Figure 1June, 20082-6

  Status Indicator RAPS

  NOTE: In the Record in Error Log column, O = yes and X = no.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

  C1-1

  Error NameTray1 F/O#1 SNR on JAM

  ExplanationTimeout between Tray1 Feed Clutch ON and Tray1 Feed
  Sensor ON.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode) [08-07]
  Tray1 Feed Sensor [08-12] Tray1 Feed ClutchCheck Items Feed Roll or
  Retard Pad dirty, contaminated with paper dust, worn, or faulty
  Tray1 Feed Sensor dirty and Sensor Actuator deformed or damaged
  Paper damaged, not within specification, or not loaded correctly
  Foreign matter, burrs, or paper in the paper path Drive gear worn
  or damaged Tray1 Feed Clutch faulty Check that the following wires
  are connected securely with good electrical contact. If there is no
  problem, replace the Tray 1 F

  (PL 2.5)(REP 2.5.1). Wire between Tray 1 Feed Sensor J158-3 (
  P/J158) and LVPS J501-6 ( P/J501) Wire between Tray 1 Feed Sensor
  J158-2 and LVPS J501-7 Wire between Tray 1 Feed Sensor J158-1 and
  LVPS J501-8

  Replace the Tray1 Feed Clutch (PL 2.2) (REP 2.2.1) and the AIOC
  PWB (PL 8.1) (REP 8.1.1) in that order.

• Status Indicator RAPS

  eed Sensor

  stration Sen-

  O —

  CH8.1Figure 1CH8.4

  Figure 4

  Record in Error Log RAP BSDJune, 20082-7WorkCentre 5016,
  5020

  Reissue

  C1-2

  Error NameTray1 Regi SNR on JAM

  ExplanationTimeout between Tray1 Feed Sensor ON and IOT
  Registration Sensor ON.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode) [08-07]
  Tray1 Feed Sensor [08-05] IOT Registration Sensor [08-10] IOT
  Registration ClutchCheck Items Take Away Roll 1 dirty, contaminated
  with paper dust, worn, or faulty Tray1 Feed Sensor dirty and Sensor
  Actuator deformed or damaged Paper damaged, not within
  specification, or not loaded correctly Foreign matter, burrs, or
  paper in the paper path Drive gear worn or damaged IOT Registration
  Clutch faulty Check that the following wires are connected securely
  with good electrical contact. If there is no problem, replace the
  Tray 1 F

  (PL 2.5) (REP 2.5.1). Wire between Tray 1 Feed Sensor J158-3 (
  P/J158) and LVPS J501-6 ( P/J501) Wire between Tray 1 Feed Sensor
  J158-2 and LVPS J501-7 Wire between Tray 1 Feed Sensor J158-1 and
  LVPS J501-8

  Check that the following wires are connected securely with good
  electrical contact. If there is no problem, replace the IOT Regisor
  (PL 2.9). — Wire between IOT Registration Sensor J156-3 ( P/J156)
  and LVPS J503-1 ( P/J503)- Wire between IOT Registration Sensor
  J156-2 and LVPS J503-2 — Wire between IOT Registration Sensor
  J156-1 and LVPS J503-3

  Replace the IOT Registration Clutch (PL 2.9) and the AIOC PWB
  (PL 8.1) (REP 8.1.1) in that order.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  Sensor (PL

  .5) (REP

  O — CH8.2Figure 2

  Error Record in Error Log RAP BSDJune, 20082-8

  Status Indicator RAPS

  C2-1

  Error NameSTM F/O#2 SNR on JAM

  ExplanationTimeout between STM Feed Motor ON and STM Feed Sensor
  ON.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode) [08-06]
  STM Feed Sensor [08-11] STM Feed Clutch [08-13] STM Feed MotorCheck
  Items Tray2 Feed Roll or Tray2 Retard Roll dirty, contaminated with
  paper dust, worn, or faulty STM Feed Sensor dirty and Sensor
  Actuator deformed or damaged Paper damaged, not within
  specification, or not loaded correctly Foreign matter, burrs, or
  paper in the paper path Drive gear worn or damaged STM Feed Clutch
  faulty STM Feed Motor faulty Check that the following wires are
  connected securely with good electrical contact. If there is no
  problem, replace the STM Feed

  11.5) (REP 11.5.1 ). — Wire between STM Feed Sensor J172-3 (
  P/J172) and STM PWB J542-6 ( P/J542) — Wire between STM Feed Sensor
  J172-2 and STM PWB J542-7 — Wire between STM Feed Sensor J172-1 and
  STM PWB J542-8

  Replace the STM Feed Clutch (PL 11.6) (REP 11.6.1), the STM Feed
  Motor (PL 11.6) (REP 11.6.2), and the STM PWB (PL 1111.5.2 ) in
  that order.

  Code Error Name/Explanation/I/O Diagnostic Codes/Check Items

• Status Indicator RAPS

  Sensor (PL

  eed Sensor

  .5) (REP

  O —

  CH8.1Figure 1CH8.2

  Figure 2

  Record in Error Log RAP BSDJune, 20082-9WorkCentre 5016,
  5020

  Reissue

  C2-2

  Error NameTray1 F/O#1 SNR on JAM from STM feed

  ExplanationTimeout between STM Feed Out Sensor ON and Tray 1
  Feed Out Sensor ON.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode) [08-06]
  STM Feed Sensor [08-07] Tray1 Feed Sensor [08-11] STM Feed Clutch
  [08-13] STM Feed MotorCheck Items Take Away Roll 2 dirty,
  contaminated with paper dust, worn, or faulty STM Feed Sensor dirty
  and Sensor Actuator deformed or damaged Paper damaged, not within
  specification, or not loaded correctly Foreign matter, burrs, or
  paper in the paper path Drive gear worn or damaged STM Feed Clutch
  faulty STM Feed Motor faulty Check that the following wires are
  connected securely with good electrical contact. If there is no
  problem, replace the STM Feed

  11.5) (REP 11.5.1). Wire between STM Feed Sensor J172-3 (
  P/J172) and STM PWB J542-6 ( P/J542) Wire between STM Feed Sensor
  J172-2 and STM PWB J542-7 Wire between STM Feed Sensor J172-1 and
  STM PWB J542-8

  Check that the following wires are connected securely with good
  electrical contact. If there is no problem, replace the Tray 1 F(PL
  2.5) (REP 2.5.1). Wire between Tray 1 Feed Sensor J158-3 ( P/J158)
  and STM PWB J501-6 ( P/J501) Wire between Tray 1 Feed Sensor J158-2
  and STM PWB J501-7 Wire between Tray 1 Feed Sensor J158-1 and STM
  PWB J501-8

  Replace the STM Feed Clutch (PL 11.6) (REP 11.6.1), the STM Feed
  Motor (PL 11.6) (REP 11.6.2), and the STM PWB (PL 1111.5.2) in that
  order.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  eed Sensor

  stration Sen-

  O —

  CH8.1Figure 1CH8.4

  Figure 4

  e job).

  Paper Sen-

  X — CH7.1Figure 1

  Error Record in Error Log RAP BSDJune, 20082-10

  Status Indicator RAPS

  C2-3

  Error NameSTM Regi SNR on JAM

  Explanation When feeding paper from the STM, timeout between
  Tray1 Feed Sensor ON and IOT Registration Sensor ON.I/O Diagnostic
  Codes (How to Enter the Diagnostic Mode) [08-05] IOT Registration
  Sensor [08-10] IOT Registration Clutch Check Items Take Away Roll 1
  dirty, contaminated with paper dust, worn, or faulty IOT
  Registration Sensor dirty and Sensor Actuator deformed or damaged
  Paper damaged, not within specification, or not loaded correctly
  Foreign matter, burrs, or paper in the paper path Drive gear worn
  or damaged IOT Registration Clutch faulty Check that the following
  wires are connected securely with good electrical contact. If there
  is no problem, replace the Tray 1 F

  (PL 2.5) (REP 2.5.1). Wire between Tray 1 Feed Sensor J158-3 (
  P/J158) and LVPS J501-6 ( P/J502) Wire between Tray 1 Feed Sensor
  J158-2 and LVPS J501-7 Wire between Tray 1 Feed Sensor J158-1 and
  LVPS J501-8

  Check that the following wires are connected securely with good
  electrical contact. If there is no problem, replace the IOT Regisor
  (PL 2.9). Wire between Tray 1 Feed Sensor J156-3 ( P/J156) and LVPS
  J503-1 ( P/J503) Wire between Tray 1 Feed Sensor J156-2 and LVPS
  J503-2 Wire between Tray 1 Feed Sensor J156-1 and LVPS J503-3

  Replace the IOT Registration Clutch (PL 2.9) and the AIOC PWB
  (PL 8.1) (REP 8.1.1) in that order.

  C5-0

  Error NameNo paper in the selected paper tray (Tray1)

  Explanation No paper is detected in Tray1 when ATS function is
  disabled and Tray1 is selected during a copy job. No paper is
  detected in Tray1 when Tray1 is selected during a print job (the
  paper size setting matches the one specified for thI/O Diagnostic
  Codes

  [07-07] Tray1 No Paper SensorCheck Items Press the [Stop] button
  on the Control Panel. Check the tray to see if it is empty; if it
  is, add paper specified by the job. Tray1 No Paper Sensor dirty and
  Sensor Actuator deformed or damaged Check that the following wires
  are connected securely with good electrical contact. If there is no
  problem, replace the Tray 1 No

  sor (PL 2.7) (REP 2.7.1). Wire between Tray1 No Paper Sensor
  J157-3 ( P/J157) and LVPS J501-3 ( P/J501) Wire between Tray1 No
  Paper Sensor J157-2 and LVPS J501-4 Wire between Tray1 No Paper
  Sensor J157-1 and LVPS J501-5

  Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

  Code Error Name/Explanation/I/O Diagnostic Codes/Check Items

• Status Indicator RAPS

  X — —

  the job).

  Paper Sen-

  X — CH7.2Figure 2

  b. X — —

  . X — —

  Record in Error Log RAP BSDJune, 20082-11WorkCentre 5016,
  5020

  Reissue

  C5-1

  Error NameTray1 Paper Size Mismatch

  Explanation Paper that is different from the one in the Tray
  Settings is detected when feeding. Or, paper size setting in Tray1
  is different from the paper size specification of the job when
  Tray1 is selected during a print job.Check Items Press the [Stop]
  button on the Control Panel. Change the paper size of Tray 1 to the
  one specified by the job.

  C6-0

  Error NameNo paper in the selected paper tray (Tray2)

  Explanation No paper is detected in the STM when ATS function is
  disabled and STM is selected during a copy job. No paper is
  detected in the STM when STM is selected during a print job (the
  paper size setting matches the one specified forI/O Diagnostic
  Codes (How to Enter the Diagnostic Mode)

  [07-08] STM No Paper SensorCheck Items Press the [Stop] button
  on the Control Panel. Load the correct paper into the STM. STM No
  Paper Sensor dirty and Sensor Actuator deformed or damaged. Check
  that the following wires are connected securely with good
  electrical contact. If there is no problem, replace the STM No

  sor (PL 11.7) (REP 11.7.1). Wire between STM No Paper Sensor
  J171-3 ( P/J171) and STM PWB J542-3 ( P/J542) Wire between STM No
  Paper Sensor J171-2 and STM PWB J542-4 Wire between STM No Paper
  Sensor J171-1 and STM PWB J542-5

  Replace the STM PWB (PL 11.5) (REP 11.5.2) and the AIOC PWB (PL
  8.1) (REP 8.1.1).

  C6-1

  Error NameTray2 Paper Size Mismatch

  Explanation Paper that is different from the one in the Tray
  Settings is detected when feeding. Or, paper size setting in the
  STM is different from the paper size specification of the job when
  STM is selected during a print joCheck Items Press the [Stop]
  button on the Control Panel. Change the paper size of STM to the
  one specified by the job.

  C7-1

  Error NameMSI Paper Size Mismatch

  Explanation Paper that is different from the one in the Tray
  Settings is detected when feeding. Or, paper size setting in the
  MSI is different from the paper size specification of the job when
  MSI is selected during a print jobCheck Items Press the [Stop]
  button on the Control Panel. Change the paper size of Bypass to the
  one specified by the job.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  g a copy job.uring a print X — CH3.2Figure 2

  stration Sen-

  there is no

  O —

  CH8.3Figure 3CH8.4

  Figure 4

  Error Record in Error Log RAP BSDJune, 20082-12

  Status Indicator RAPS

  C0-1

  Error NameAPS NG Unselected

  Explanation Either Tray 1 or STM is in one of the «paper
  settings is of a size that causes missing image» states when APS is
  selected durin Or, either Tray 1 or STM is «set with paper size
  that is different from the one specified for the job» when Auto
  Tray is selected d

  job.Check Items Press the [Stop] button on the Control Panel.
  Change the paper size of Tray 1 or STM to the one specified by the
  job.

  C9-3

  Error NameMSI Regi SNR on JAM

  ExplanationTimeout between Bypass Solenoid ON and IOT
  Registration Sensor ON.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode) [08-05]
  IOT Registration Sensor [08-17] Bypass SolenoidCheck Items Bypass
  Feed Roll, Retard Pad, or Bypass Take Away Roll dirty, contaminated
  with paper dust, worn, or faulty IOT Registration Sensor dirty and
  Sensor Actuator deformed or damaged Paper damaged, not within
  specification, or not loaded correctly Foreign matter, burrs, or
  paper in the paper path Drive gear worn or damaged Bypass Solenoid
  faulty Check that the following wires are connected securely with
  good electrical contact. If there is no problem, replace the IOT
  Regi

  sor (PL 2.9). Wire between Tray 1 Feed Sensor J156-3 ( P/J156)
  and LVPS J503-1 ( P/J503) Wire between Tray 1 Feed Sensor J156-2
  and LVPS J503-2 Wire between Tray 1 Feed Sensor J156-1 and LVPS
  J503-3

  Check that the Bypass Solenoid and the LVPS J502-1/3 ( P/J502)
  pins are connected securely with good electrical contact. If
  problem, replace the Bypass Solenoid (PL 7.5).

  Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

  Code Error Name/Explanation/I/O Diagnostic Codes/Check Items

• Status Indicator RAPS

  eed Sensor

  O — CH8.1Figure 1

  Sensor (PL

  O — CH8.2Figure 2

  eleted. O — —

  Record in Error Log RAP BSDJune, 20082-13WorkCentre 5016,
  5020

  Reissue

  C8-1

  Error NameF/O#1 SNR Static JAM

  ExplanationTray1 Feed Sensor ON is detected during standby.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[08-07]
  Tray1 Feed Sensor

  Check Items Tray1 Feed Sensor dirty and Sensor Actuator deformed
  or damaged Foreign matter, burrs, or paper in the paper path Check
  that the following wires are connected securely with good
  electrical contact. If there is no problem, replace the Tray 1
  F

  (PL 2.5) (REP 2.5.1). Wire between Tray 1 Feed Sensor J158-3 (
  P/J158) and STM PWB J501-6 ( P/J501) Wire between Tray 1 Feed
  Sensor J158-2 and STM PWB J501-7 Wire between Tray 1 Feed Sensor
  J158-1 and STM PWB J501-8

  Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

  C8-2

  Error NameF/O#2 SNR Static JAM

  ExplanationSTM Feed Sensor ON is detected during standby.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[08-06]
  STM Feed Sensor

  Check Items STM Feed Sensor dirty and Sensor Actuator deformed
  or damaged Foreign matter, burrs, or paper in the paper path Check
  that the following wires are connected securely with good
  electrical contact. If there is no problem, replace the STM
  Feed

  11.5) (REP 11.5.1). Wire between STM Feed Sensor J172-3 (
  P/J172) and STM PWB J542-6 ( P/J542) Wire between STM Feed Sensor
  J172-2 and STM PWB J542-7 Wire between STM Feed Sensor J172-1 and
  STM PWB J542-8

  Replace the STM PWB (PL 11.5) (REP 11.5.2) and the AIOC PWB (PL
  8.1) (REP 8.1.1) in that order.

  E0-1

  Error NameCPM Image Lost

  ExplanationDuring a copy job in CMP Priority Mode, it is
  detected that the paper containing an image cannot be output after
  the image is d

  Check ItemsPress the [Stop] button on the Control Panel.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  stration Sen-

  O — CH8.4Figure 4

  t Sensor (PL

  O — CH10.2Figure 2

  Error Record in Error Log RAP BSDJune, 20082-14

  Status Indicator RAPS

  E1-6

  Error NameRegi SNR Static JAM

  ExplanationIOT Registration Sensor ON is detected during
  standby.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[08-05]
  IOT Registration Sensor

  Check Items Sensor dirty Foreign matter, burrs, or paper in the
  paper path Check that the following wires are connected securely
  with good electrical contact. If there is no problem, replace the
  IOT Regi

  sor (PL 2.9). Wire between Tray 1 Feed Sensor J156-3 ( P/J156)
  and LVPS J503-1 ( P/J503) Wire between Tray 1 Feed Sensor J156-2
  and LVPS J503-2 Wire between Tray 1 Feed Sensor J156-1 and LVPS
  J503-3

  Replace the AIOC PWB (PL 8.1)(REP 8.1.1).

  E3-6

  Error NameExit SNR JAM

  ExplanationFuser Exit Sensor ON is detected during standby.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[10-23]
  Fuser Exit Sensor

  Check Items Fuser Exit Sensor dirty and Sensor Actuator deformed
  or damaged Foreign matter, burrs, or paper in the paper path Check
  that the following wires are connected securely with good
  electrical contact. If there is no problem, replace the Fuser
  Exi

  6.2). Wire between Fuser Exit Sensor J153-3 ( P/J153) and LVPS
  J505-1 ( P/J505) Wire between Fuser Exit Sensor J153-2 and LVPS
  J505-2 Wire between Fuser Exit Sensor J153-1 and LVPS J505-3

  Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

  Code Error Name/Explanation/I/O Diagnostic Codes/Check Items

• Status Indicator RAPS

  r Interlock

  X — CH1.2Figure 2

  ver Interlock

  X — CH1.2Figure 2

  terlock

  X — CH7.1Figure 1

  Record in Error Log RAP BSDJune, 20082-15WorkCentre 5016,
  5020

  Reissue

  E5-1

  Error NameIOT L/H Cover open

  ExplanationThe Left Hand Cover is open.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[01-01]
  LH Cover Interlock Switch

  Check Items Check that the Left Hand Cover closes correctly.
  Check that the LH Cover Interlock Switch is correctly installed and
  that the electrical connection is good. Check that the following
  wires are connected securely with good electrical contact. If there
  is no problem, replace the LH Cove

  Switch (PL 8.2). Wire between LH Cover Interlock Switch FS151 (
  FS151) and LVPS J506-4 ( P/J506) Wire between LH Cover Interlock
  Switch FS152 ( FS152) and LVPS J506-3

  Replace the LVPS (PL 8.1) (REP 8.1.2) and the AIOC PWB (PL 8.1)
  (REP 8.1.1) in that order.

  E5-2

  Error NameIOT Front Cover open

  ExplanationThe Front Cover is open.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[01-12]
  Front Cover Interlock Switch

  Check Items Check that the Front Cover closes correctly. Check
  that the Front Cover Interlock Switch is correctly installed and
  that the electrical connection is good. Check that the following
  wires are connected securely with good electrical contact. If there
  is no problem, replace the Front Co

  Switch (PL 8.2). Wire between Front Cover Interlock Switch FS153
  ( FS153) and LVPS J506-2 ( P/J506) Wire between Front Cover
  Interlock Switch FS154 ( FS154) and LVPS J506-1

  Replace the LVPS (PL 8.1) (REP 8.1.2) and the AIOC PWB (PL 8.1)
  (REP 8.1.1) in that order.

  E6-1

  Error NameL/H Low Cover open

  ExplanationAccess Cover 1 is open.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[01-11]
  Tray1 Interlock Switch

  Check Items Check that Access Cover 1 closes correctly. Check
  that the Tray 1 Interlock Switch is correctly installed and that
  the electrical connection is good. Check that the following wires
  are connected securely with good electrical contact. If there is no
  problem, replace the Tray 1 In

  Switch (PL 2.5). Wire between Tray 1 Interlock Switch J161-2 (
  P/J161) and LVPS J501-9 ( P/J501) Wire between Tray 1 Interlock
  Switch J161-1 and LVPS J501-10

  Replace the LVPS (PL 8.1) (REP 8.1.2) and the AIOC PWB (PL 8.1)
  (REP 8.1.1) in that order.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  rlock Switch

  t order.

  X — CH7.2Figure 2

  X — CH3.2Figure 2

  X — CH3.2Figure 2

  Error Record in Error Log RAP BSDJune, 20082-16

  Status Indicator RAPS

  E6-2

  Error NameSTM L/H Cover open

  ExplanationAccess Cover 2 is open.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[01-10]
  STM Interlock Switch

  Check Items Check that Access Cover 2 closes correctly. Check
  that the STM Interlock Switch is correctly installed and that the
  electrical connection is good. Check that the following wires are
  connected securely with good electrical contact. If there is no
  problem, replace the STM Inte

  (PL 11.5). Wire between STM Interlock Switch J173-2 ( P/J173)
  and STM PWB J542-9 ( P/J542) Wire between STM Interlock Switch
  J173-1 and STM PWB J542-10

  Replace the STM PWB (PL 11.5) (REP 11.5.2), the LVPS (PL 8.1)
  (REP 8.1.2), and the AIOC PWB (PL 8.1) (REP 8.1.1) in tha

  E8-1

  Error NameNup NG Out Of Range

  ExplanationThe magnification is not within the range of 50 to
  200% during Nup.

  Check Items Press the [Stop] button on the Control Panel. Press
  the [Paper Supply] button on the Control Panel. Press the [Special
  Copy] button on the Control Panel. Press the [Original Size Input]
  button on the Control Panel. Press the [Clear All] button on the
  Control Panel.

  E8-2

  Error NameNup Paper direction mismatch

  ExplanationThe paper orientation of the document and the tray
  are not aligned during Nup.

  Check Items Press the [Stop] button on the Control Panel. Press
  the [Paper Supply] button on the Control Panel. Press the [Special
  Copy] button on the Control Panel. Press the [Original Size Input]
  button on the Control Panel. Press the [Clear All] button on the
  Control Panel.

  Code Error Name/Explanation/I/O Diagnostic Codes/Check Items

• Status Indicator RAPS

  ct. If there is

  t Sensor (PL

  O — CH10.2Figure 2

  t Sensor (PL

  O — CH10.2Figure 2

  Record in Error Log RAP BSDJune, 20082-17WorkCentre 5016,
  5020

  Reissue

  E1-2

  Error NameExit SNR on JAM

  ExplanationTimeout between IOT Registration Clutch ON and Fuser
  Exit Sensor ON.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode) [08-10]
  IOT Registration Clutch [10-23] Fuser Exit SensorCheck Items
  Registration Roll dirty, contaminated with paper dust, worn, or
  faulty Fuser Exit Sensor dirty and Sensor Actuator deformed or
  damaged Paper damaged or not within specification Foreign matter,
  burrs, or paper in the paper path Drive gear worn or damaged IOT
  Registration Clutch faulty Check that the IOT Registration Clutch
  and the LVPS J503-4/5 ( P/J503) pins are connected securely with
  good electrical conta

  no problem, replace the IOT Registration Clutch (PL 2.9). Check
  that the following wires are connected securely with good
  electrical contact. If there is no problem, replace the Fuser
  Exi

  6.2). Wire between Fuser Exit Sensor J153-3 ( P/J153) and LVPS
  J505-1 ( P/J505) Wire between Fuser Exit Sensor J153-2 and LVPS
  J505-2 Wire between Fuser Exit Sensor J153-1 and LVPS J505-3

  Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

  E3-1

  Error NameExit SNR off JAM

  ExplanationTimeout between Fuser Exit Sensor ON and Fuser Exit
  Sensor OFF.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[10-23]
  Fuser Exit Sensor

  Check Items Fuser Exit Sensor dirty and Sensor Actuator deformed
  or damaged Paper damaged or not within specification Foreign
  matter, burrs, or paper in the paper path Drive gear worn or
  damaged Check that the following wires are connected securely with
  good electrical contact. If there is no problem, replace the Fuser
  Exi

  6.2). Wire between Fuser Exit Sensor J153-3 ( P/J153) and LVPS
  J505-1 ( P/J505) Wire between Fuser Exit Sensor J153-2 and LVPS
  J505-2 Wire between Fuser Exit Sensor J153-1 and LVPS J505-3

  Replace the LVPS (PL 8.1) (REP 8.1.2) and the AIOC PWB (PL 8.1)
  (REP 8.1.1) in that order.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  O — CH3.1Figure 1

  X — CH3.2Figure 2

  If there is no

  X — —

  t. If there is

  O — CH9.2Figure 2

  Error Record in Error Log RAP BSDJune, 20082-18

  Status Indicator RAPS

  H9-7

  Error Name MCU-STM comm. errorExplanation

  A communication failure has occurred between the MCU and the
  Tray Module.Check Items Turn the power OFF then ON. Check for any
  open circuit or short circuit between the STM connectors. Replace
  the STM PWB (PL 11.5) (REP 11.5.2) and the AIOC PWB (PL 8.1) (REP
  8.1.1) in that order.

  L9-0

  Error NameCopy Counter Full

  ExplanationThe user that is logged in has reached the allotted
  copy limit in the Account Mode.

  Check ItemsPress the [Stop] button on the Control Panel.

  J1-0

  Error NameToner Cartridge was PRENEAR empty

  ExplanationThe toner cartridge is low.

  Check Items Refill the toner. Foreign matter on the sensor.
  Check that the Toner Empty Sensor and the LVPS J509-1-4 ( P/J509)
  pins are connected securely with good electrical contact.

  problem, replace the Toner Empty Sensor (PL 4.2). Replace the
  AIOC PWB (PL 8.1) (REP 8.1.1).

  J1-2

  Error NameToner Empty

  ExplanationThe Toner Cartridge is empty.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[09-07]
  Toner Empty Sensor

  Check Items Refill the toner. Foreign matter on the sensor.
  Check that the Toner Empty Sensor and the LVPS J509 ( P/J509) 1-4
  pins are connected securely with good electrical contac

  no problem, replace the Toner Empty Sensor (PL 4.2). Replace the
  AIOC PWB (PL 8.1) (REP 8.1.1).

  Code Error Name/Explanation/I/O Diagnostic Codes/Check Items

• Status Indicator RAPS

  rtridge (PL O — CH9.2Figure 2

  X — —

  O — —

  Record in Error Log RAP BSDJune, 20082-19WorkCentre 5016,
  5020

  Reissue

  J3-1

  Error NameNo Drum Cartridge

  ExplanationUnable to detect the Drum Cartridge.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode)[09-02]
  Drum Cartridge

  Check Items Turn the power OFF then ON. Check that the following
  wires are connected securely with good electrical contact. If there
  is no problem, replace the Drum Ca

  4.1) (REP 4.1.1). Wire between Drum Cartridge P610-7 ( P610) and
  AIOC PWB J402-1 ( P/J402) Wire between Drum Cartridge P610-3 and
  AIOC PWB J402-4 Wire between Drum Cartridge P610-2 and AIOC PWB
  J402-5 Wire between Drum Cartridge P610-5 and AIOC PWB J402-2 Wire
  between Drum Cartridge P610-4 and AIOC PWB J402-3 Wire between Drum
  Cartridge P610-1 and AIOC PWB J402-6

  Replace the Drum Cartridge (PL 4.1) (REP 4.1.1) and the AIOC PWB
  (PL 8.1) (REP 8.1.1) in that order.

  J6-0

  Error NameDrum near end of life

  ExplanationThe Drum Cartridge is near the end of its life.

  Check ItemsReplace the Drum Cartridge (PL 4.1) (REP 4.1.1).

  J6-1

  Error NameDrum cartridge life end

  ExplanationThe Drum Cartridge has reached the end of its
  life.

  Check ItemsReplace the Drum Cartridge (PL 4.1) (REP 4.1.1).

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  rtridge (PL O — CH9.2Figure 2

  O — CH9.2Figure 2

  O — CH9.2Figure 2

  O — —

  Error Record in Error Log RAP BSDJune, 20082-20

  Status Indicator RAPS

  J7-1

  Error NameDrum CRUM comm. Error

  ExplanationThe AIOC PWB is unable to communicate with the Drum
  Cartridge.

  I/O Diagnostic Codes (How to Enter the Diagnostic Mode) [09-02]
  Drum CartridgeCheck Items Turn the power OFF then ON. Check that
  the following wires are connected securely with good electrical
  contact. If there is no problem, replace the Drum Ca

  4.1) (REP 4.1.1). Wire between Drum Cartridge P610-7 ( P610) and
  AIOC PWB J402-1 ( P/J402) Wire between Drum Cartridge P610-3 and
  AIOC PWB J402-4 Wire between Drum Cartridge P610-2 and AIOC PWB
  J402-5 Wire between Drum Cartridge P610-5 and AIOC PWB J402-2 Wire
  between Drum Cartridge P610-4 and AIOC PWB J402-3 Wire between Drum
  Cartridge P610-1 and AIOC PWB J402-6

  Replace the Drum Cartridge (PL 4.1) (REP 4.1.1) and the AIOC PWB
  (PL 8.1) (REP 8.1.1) in that order.

  J7-2

  Error NameDrum CRUM Market Identity Mismatch

  ExplanationThe AIOC PWB has detected that the Drum CRUM
  destination does not match.

  Check Items Turn the power OFF then ON. Replace the Drum
  Cartridge (PL 4.1) (REP 4.1.1).

  J7-3

  Error NameDrum CRUM ID error

  Explanation The AIOC PWB has detected that the Drum CRUM ID is
  incorrect.Check Items Turn the power OFF then ON. Replace the Drum
  Cartridge (PL 4.1) (REP 4.1.1).

  N1-1

  Error NameEPC Memory Full

  Explanation During a copy job in Collate Mode, the EPC memory is
  full. Or, the machine has reached a state where it is unable to
  scan in any more documents.Check Items

  Press the [Stop] button on the Control Panel.

  Code Error Name/Explanation/I/O Diagnostic Codes/Check Items

• Status Indicator RAPS

  O — CH3.2Figure 2

  O — CH3.2Figure 2

  —

  —

  O — —

  O — —

  Record in Error Log RAP BSDJune, 20082-21WorkCentre 5016,
  5020

  Reissue

  N4-0

  Error NameNo Response from USB-Host

  Explanation Either «USB disconnected» or «Communication
  timed-out» is detected during a print job. Or, either «USB
  disconnected» or «Communication timed-out» is detected during a
  scan job. Check Items Cancel the print job. Reconnect the USB cable
  correctly.

  N4-1

  Error NameHBPL or XPJL Syntax Error

  ExplanationAn abnormal command that cannot be ignored is
  received from the USB-Host during a print job.

  Check Items Cancel the print job. Reconnect the USB cable
  correctly.

  N4-2

  Error NameDownload File Error

  ExplanationThere is an abnormal Product ID or there is a
  checksum error in the download file.

  Check ItemsPress the [Stop] button on the Control Panel.

  N4-3

  Error NameDownload Flash Write Error

  ExplanationUnable to write the downloaded file into flash
  memory.

  Check ItemsPress the [Stop] button on the Control Panel.

  E0-1

  Error NameCPM Image Lost

  ExplanationDuring a copy job in CPM Priority Mode, the paper
  containing an image cannot be output after the image is
  deleted.

  Check ItemsPress the [Stop] button on the Control Panel.

  N5-0

  Error NamePush Scan TimeOut

  Explanation Push scan notification failed during a scan job. Or,
  there is no scan job request from the PC after a push scan
  notification.Check Items

  The error will clear itself after a set amount of time has
  passed.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  O — CH3.2Figure 2

  O — CH3.2Figure 2

  O U0-1 CH4.1Figure 1

  O U1-1 CH4.1Figure 1

  O U2-1 CH6.2Figure 2

  O U3-5 CH6.3Figure 3

  O U4-1 CH10.1Figure 1

  O U4-2 CH10.1Figure 1

  O U4-3 CH10.1Figure 1

  Error Record in Error Log RAP BSDJune, 20082-22

  Status Indicator RAPS

  N9-0

  Error NameController Logic fail

  ExplanationA software defect that cannot be ignored is found in
  the Controller software.

  Check ItemsTurn the power OFF then ON.

  N9-1

  Error NameIOT Communication Error

  ExplanationThe AIOC PWB has detected a Type-Di communication
  error.

  Check ItemsTurn the power OFF then ON.

  U0-1

  Error NameMain Motor stop error

  ExplanationThe motor runs for over 120 seconds without any paper
  being fed.

  U1-1

  Error NameMain Motor rotation error

  Explanation500ms after the IOT has started, the Main Motor Lock
  signal is «Low.»

  U2-1

  Error NameCarriage Module Fail

  ExplanationAn abnormality was detected in the Carriage
  Module.

  U3-5

  Error NameLaser Power or ROS Motor Fail

  Explanation The ROS Motor is unable to rotate. Or, the laser
  output is not normal.

  U4-1

  Error NameFuser On Time Fail

  Explanation The lamp did not turn OFF within the specified time
  after turning ON. Or, Warm Up was not completed within the
  specified time after power ON.

  U4-2

  Error NameOver Heat Temp Fail

  ExplanationA temperature above 250C is continuously detected for
  480ms.

  U4-3

  Error NameFS1 thermistor defect

  ExplanationFS1 cannot be monitored any more.

  Code Error Name/Explanation/I/O Diagnostic Codes/Check Items

• Status Indicator RAPS

  O U4-9 CH10.3Figure 3

  O U6-2 CH3.2Figure 2

  O U6-3 CH3.2Figure 2

  O U6-4 CH3.2Figure 2

  O U6-5 CH3.2Figure 2

  X U7-0 CH2.1Figure 1

  X U7-1 CH2.1Figure 1

  O U8-1 CH3.2Figure 2

  O U9-0 CH9.1Figure 1

  Record in Error Log RAP BSDJune, 20082-23WorkCentre 5016,
  5020

  Reissue

  U4-9

  Error NameFuser Fan defect

  ExplanationAfter the start of Fan Fail Signal monitoring, the
  signal level was Low not more than 30 times.

  U6-2

  Error NameRAM read/write check error

  ExplanationWhen the MCU runs the overall Read/Write check for
  RAM during startup, the Read Data and Write Data do not match.

  U6-3

  Error NameNVM data defect

  Explanation The NVM Header data ERROR and NVM 3 page data do not
  match. Or, unable to find the NVM Write & Read area. The NVM or
  Counter areas are full.

  U6-4

  Error NameNVM read/write cannot be executed

  Explanation An NVM Ack NG is detected during NVM Read. An NVM
  Write Error is detected 5 times during NVM Recovery.

  U6-5

  Error NameCPU Power to access NVM is not enough

  ExplanationNVM queue full is detected during NVM Write.

  U7-0

  Error NameUI Communication TimeOut

  ExplanationAt the Power On Sequence, the AIOC PWB did not
  communicate with the User Interface PWB.

  U7-1

  Error NameUI Communication Error

  ExplanationThe User Interface PWB has detected a communication
  failure.

  U8-1

  Error NameBilling Counter Defect

  Explanation It is detected that the Billing Counter Value is
  incorrect. Or, the AOIC PWB has failed to read the Billing
  Counter.

  U9-0

  Error NameHVPS fail

  ExplanationA 500 msec cycle of the signal HVPS#ERR=High was
  detected twice in a row.

  Error Code Error Name/Explanation/I/O Diagnostic Codes/Check
  Items

• WorkCentre 5016, 5020Reissue

  Display Priority in Case of Multiple Errors

  Document Jamize

  t

  n JAM

  Paper Jam

  JAM JAMn JAM from STM feedAM

  AM

  AMAMM

  Tray-related errorsismatchismatchmatchct paper tray (Tray1)ct
  paper tray (Tray2)

  Resolvable by replac-ing parts

  nd. Errort Identity Mismatchr

  An error that only stops scanning

  Priority Error Error CharacteristicJune, 20082-24

  Status Indicator RAPS

  When multiple errors occur simultaneously, they will be shown on
  the Control Panel display in the following priority order. Always
  begin troubleshooting with the highest-priority error.

  Priority Order

  Error Code Error Name Error Characteristic

  1 (Highest)

  U7-0 UI Communication TimeOut Unable to control the display at
  the Control-

  ler2 U7-1 UI Communication Error3 H9-7 MCU-STM comm. error

  Fatal Error

  4 N9-1 IOT Communication Error5 N9-0 Controller Logic fail6 U0-1
  Main Motor stop error7 U1-1 Main Motor rotation error8 U2-1
  Carriage Module Fail9 U3-5 Laser Power or ROS Motor Fail10 U4-1
  Fuser On Time Fail11 U4-2 Over Heat Temp Fail12 U4-3 FS1 thermistor
  defect13 U4-9 Fuser Fan defect14 U6-2 RAM read/write check error15
  U6-3 NVM data defect16 U6-4 NVM read/write cannot be executed17
  U6-5 RAM read/write check error18 U8-1 Billing Counter Defect19
  U9-0 HVPS fail20 E9-1 AMS NG Out Of Range

  Dynamic Error(Job Cancel)

  21 E9-2 Paper direction mismatch22 E8-1 Nup NG Out Of Range23
  E8-2 Nup Paper direction mismatch24 L9-0 Copy Counter Full25 N4-0
  No Response from USB-Host26 N4-1 HBPL or XPJL Syntax Error27 N4-2
  Download File Error27 N4-3 Download Flash Write Error29 N5-0 Push
  Scan TimeOut30 A5-1 Platen Cover Open Document Cover

  Open32 E5-1 IOT L/H Cover open

  Paper Cover Open33 E5-2 IOT Front Cover open34 E6-1 L/H Low
  Cover open35 E6-2 STM L/H Cover open

  36 A1-1 Doc Misfeed Jam37 A2-2 No Supported Doc S38 A4-1 Short
  Length Detec39 A4-2 Long Length Detect40 C1-1 Tray1 F/O#1 SNR o41
  C1-2 Tray1 Regi SNR on42 C2-1 STM F/O#2 SNR on43 C2-2 Tray1 F/O#1
  SNR o44 C2-3 STM Regi SNR on J

  46 C9-3 MSI Regi SNR on J47 E1-2 Exit SNR on JAM48 E3-1 Exit SNR
  off JAM49 C8-1 F/O#1 SNR Static J50 C8-2 F/O#2 SNR Static J51 E1-6
  Regi SNR Static JA52 E3-6 Exit SNR JAM53 E0-1 CPM Image Lost54 C0-1
  APS NG Unselected

  56 C5-1 Tray1 Paper Size M57 C6-1 Tray2 Paper Size M58 C7-1 MSI
  Paper Size Mis59 C5-0 No paper in the sele60 C6-0 No paper in the
  sele61 J1-2 Toner Empty62 J3-1 No Drum cartridge63 J6-1 Drum
  cartridge life e64 J7-1 Drum CRUM comm65 J7-2 Drum CRUM Marke66
  J7-3 Drum CRUM ID erro67 N1-1 EPC Memory Full

  Order Code Error Name

• U0-1, U1-1Status Indicator RAPS

  rror

  otor Lock signal is Low.

  over. Execute diagnostics [04—01 Main Motor On]. OT Motor can
  be heard rotating.

  504 and P/J201 are connected securely.

  urely.

  WB P504-1 ( P/J504) (+) and GND (-). The volt-

  8.1.2).

  04) and J201-3 ( P/J201). The wire is not

  1.1.1) and the AIOC PWB (PL 8.1) (REP 8.1.1) in

  1.1 ) (REP 1.1.1). The IOT Motor is installed

  .1.1) properly.

  unterclockwise by hand. It rotates smoothly,

  t obstruct the drive and for any incorrectly installed or
  incorrectly installed parts.

  REP 1.1.1).

  ix any installation errors.

  nd J201-3 ( P/J201). The wire is not shorted

  1) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that June,
  20082-25WorkCentre 5016, 5020

  Reissue

  U0-1 Main Motor Stop ErrorBSD-Reference: CH4.1 (Figure 1)

  ExplanationThe motor runs for over 120 seconds without any paper
  being fed.

  ProcedureThe problem can be solved according to RAP U1- 1 Main
  Motor Rotation Error (U1-1).Y N

  Execute diagnostics [29-49] (How to Enter the Diagnostic Mode)
  to check the ROM ver-sion. The ROM is the latest version.Y N

  Upgrade the ROM to the latest version.

  Replace the IOT Motor (PL 1.1) (REP 1.1.1) and the AIOC PWB (PL
  8.1) (REP 8.1.1) in that order.

  Completed

  U1-1 Main Motor Rotation EBSD-Reference: CH4.1 (Figure 1)

  Explanation500 ms after the IOT Motor starts, the IOT M

  ProcedureClose the Left Hand Cover and the Front C(How to Enter
  the Diagnostic Mode) The IY N

  Check P/J504 and P/J201. Both P/JY N

  Connect P/J504 and P/J201 sec

  Measure the voltage between LVPS Page is approximately +24VDC.Y
  N

  Replace the LVPS (PL 8.1) (REP

  Check the wire between J504-3 ( P/J5shorted or open.Y N

  Repair the wire.

  Replace the IOT Motor (PL 1.1) (REPthat order.

  Check the installation of the IOT Motor (PL properly.Y N

  Install the IOT Motor (PL 1.1 ) (REP 1

  Turn the rotor of the IOT Motor (PL 1.1 ) cowithout any abnormal
  load.Y N

  Check for any foreign substances thaparts. There are foreign
  substancesY N

  Replace the IOT Motor (PL 1.1) (

  Remove any foreign substances and f

  Check the wire between J504-3 ( P/J504) aor open.Y N

  Repair the wire.

  Replace the IOT Motor (PL 1.1) (REP 1.1.order.

• WorkCentre 5016, 5020Reissue

  U2-1 Carriage Module Fail U3-5 Laser Power Or ROS Motor Fail

  output is not normal.

  (How to Enter the Diagnostic Mode) The ROS

  C PWB P403-7 ( P/J403) (+) and GND (-). The

  (REP 8.1.1) and the LVPS (PL 8.1) (REP 8.1.2) in

  ) and the AIOC PWB (PL 8.1) (REP 8.1.1) in that

  B P403-1 ( P/J403) (+) and GND (-). The volt-

  8.1.1).

  PWB P/J140 ( P/J140), and P/J130 ( P/J130) con- connectors are
  connected securely.

  403), LD PWB P/J140 ( P/J140), and P/J130 ( P/

  d J140 ( P/J140) and between J403 and J130 ( P/.

  the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.June,
  20082-26U2-1, U3-5

  Status Indicator RAPS

  BSD-Reference: CH6.2 (Figure 2)

  ExplanationA carriage fault was detected.

  ProcedureExecute diagnostics [05-22 Move scanner to home
  position] and [05-23 Move scanner to main-tenance position]. (How
  to Enter the Diagnostic Mode) The carriage moves.Y N

  Check each IIT Carriage connector. Each connector is connected
  securely.Y N

  Connect each connector securely.

  Check for foreign substances and deformed parts in the carriage.
  None is found.Y N

  Remove the foreign substances and repair the deformed parts.

  Replace the IIT Carriage (PL 10.3)(REP 10.3.1).

  Execute diagnostics [05-23 Move scanner to maintenance
  position]. When the IIT Carriage has moved to the leftmost
  position, press the [Stop] button to put the Carriage Sensor into
  the blocked state. Execute diagnostics [5-11 Home Sensor], and «H»
  is displayed.Y N

  Check each IIT Carriage and Carriage Sensor connector. Each
  connector is con-nected securely.Y N

  Connect each connector securely.

  Replace the Carriage Sensor (PL 10.6) and the IIT Carriage (PL
  10.3) (REP 10.3.1) in that order.

  Check the Carriage Sensor (PL 10.6 ). The Carriage Sensor is
  installed properly.Y N

  Install the Carriage Sensor (PL 10.6) properly.

  Replace the IIT Carriage (PL 10.3) (REP 10.3.1).

  BSD-Reference: CH6.3 (Figure 3)

  ExplanationThe ROS Motor does not turn, or the laser

  ProcedureExecute diagnostics [6-15 ROS Motor ON].Motor can be
  heard rotating.Y N

  Measure the voltage between the AIOvoltage is approximately
  +24VDC.Y N

  Replace the AIOC PWB (PL 8.1)that order.

  Replace the ROS (PL 3.1) (REP 3.1.1order.

  Measure the voltage between the AIOC PWage is approximately
  +5VDC.Y N

  Replace the AIOC PWB (PL 8.1) (REP

  Check the AIOC PWB P/J403 ( P/J403), LDnectors. The P/J403,
  P/J140, and P/J130Y N

  Connect the AIOC PWB P/J403 ( P/JJ130) connectors securely.

  Check the wires between J403 ( P/J403) anJ130) The wires are not
  shorted or openY N

  Repair the wire(s).

  Replace the ROS (PL 3.1) (REP 3.1.1) and

• U4-1, U4-2Status Indicator RAPS

  cted continuously for 480 ms.

  t FuserOverTemp] becomes «1.» Run [NVM 50-20 set it. (How to
  Enter the Diagnostic Mode) Check o open circuit between J601-1 (
  P/J601) and of 228k ohms (cold).

  ).

  P601 ( P/J601). The wire between J408 and

  e LVPS (PL 8.1) (REP 8.1.2), and the AIOC PWB June,
  20082-27WorkCentre 5016, 5020

  Reissue

  U4-1 Fuser On Time FailBSD-Reference: CH10.1 (Figure 1)

  Explanation The lamp did not turn OFF within the specified time
  after turning ON. Or, Warm Up was not completed within the
  specified time after power ON.ProcedureWhen U4-1 occurs, [NVM 50-20
  FSR Reset FuserOverTemp] becomes «3.» Run [NVM 50-20 FSR Reset
  FuserOverTemp] using «0» to reset it. (How to Enter the Diagnostic
  Mode) Check to see if there is paper in the Fuser. The Fuser is
  normal and there is no paper in it.Y N

  Remove the paper.

  Check the condition of the Fuser. The Fuser is installed
  properly.Y N

  Install the Fuser properly.

  Remove the Fuser. Check the conductivity between the Thermostat
  contacts. The contacts are conductive. Y N

  Replace the Fuser (PL 5.1) (REP 5.1.1).

  Check the Heater Rod for an open circuit. There is no open
  circuit between J600-1 ( P/J600) and J600-2.Y N

  Replace the Fuser (PL 5.1) (REP 5.1.1).

  Check the resistance of the Thermistor. There is no open circuit
  between J601-1 ( P/J601) and J601-2, and the resistance is a
  minimum of 228k ohms (cold).Y N

  Replace the Fuser (PL 5.1) (REP 5.1.1).

  Immediately after Main Switch ON, the voltage between J3-3 (
  P/J3) (ACH) and J3-1 (ACN) is approximately 200VAC.Y N

  Replace the LVPS (PL 8.1) (REP 8.1.2).

  Check the wire between J408 ( P/J408) and P601 ( P/J601). The
  wire between J408 and P601 is not shorted or open.Y N

  Repair the wire.

  Check the wire between J3 ( P/J3) and P600 ( P/J600). The wire
  between J3 and P600 is not shorted or open.Y N

  Repair the wire.

  Replace the Fuser (PL 5.1) (REP 5.1.1), the LVPS (PL 8.1) (REP
  8.1.2), and the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.

  U4-2 Over Heat Temp FailBSD-Reference: CH10.1 (Figure 1)

  ExplanationA temperature of 250C or higher was dete

  ProcedureWhen U4-2 occurs, [NVM 50-20 FSR ReseFSR Reset
  FuserOverTemp] using «0» to rethe resistance of the Thermistor.
  There is nJ601-2, and the resistance is a minimumY N

  Replace the Fuser (PL 5.1) (REP 5.1.1

  Check the wire between J408 ( P/J408) andP601 is not shorted or
  open.Y N

  Repair the wire.

  Replace the Fuser (PL 5.1) (REP 5.1.1), th(PL 8.1) (REP 8.1.1)
  in that order.

• WorkCentre 5016, 5020Reissue

  U4-3 FS1 Thermistor Defect U4-9 Fuser Fan Defect

  , the signal level was Low not more than 30 times.

  HAD Fan (PL 9.2). The NOHAD Fan is rotating.

  C PWB P405-3 ( P/J405) (+) and GND (-). The

  (REP 8.1.1).

  the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.

  B P405-2 P/J405 (+) and GND (-). The voltage

  the AIOC PWB (PL 8.1) (REP 8.1.1) in that order.

  1). June, 20082-28U4-3, U4-9

  Status Indicator RAPS

  BSD-Reference: CH10.1 (Figure 1)

  ExplanationThermistor FS1 cannot be monitored any more.

  ProcedureCheck the condition of the Fuser. The Fuser is
  installed properly.Y N

  Install the Fuser properly.

  Check the resistance of the Thermistor. There is no open circuit
  between J601-1 ( P/J601) and J601-2, and the resistance is a
  minimum of 228k ohms (cold).Y N

  Replace the Fuser (PL 5.1) (REP 5.1.1).

  Check the wire between J408 ( P/J408) and P601 ( P/J601). The
  wire is not shorted or open.Y N

  Repair the wire.

  Replace the Fuser (PL 5.1) (REP 5.1.1) and the AIOC PWB (PL 8.1)
  (REP 8.1.1) in that order.

  BSD-Reference: CH10.3 (Figure 3)

  ExplanationAfter the start of Fan Fail Signal monitoring

  ProcedureTurn the power ON. Visually check the NOY N

  Measure the voltage between the AIOvoltage is approximately
  +24VDC.Y N

  Replace the AIOC PWB (PL 8.1)

  Replace the NOHAD Fan (PL 9.2) and

  Measure the voltage between the AIOC PWis 0.Y N

  Replace the NOHAD Fan (PL 9.2) and

  Replace the AIOC PWB (PL 8.1) (REP 8.1.

• U6-2, U6-3Status Indicator RAPS

  ta are mismatched. found.

  onnector is connected securely.

  .

  1).June, 20082-29WorkCentre 5016, 5020

  Reissue

  U6-2 RAM Read/Write Check ErrorBSD-Reference: CH3.2 (Figure
  2)

  ExplanationWhen the AIOC PWB checked RAM read/write at
  activation, a mismatch of read and write data was detected.

  ProcedureCheck each AIOC PWB connector. Each connector is
  connected securelyY N

  Connect each connector securely.

  Turn the power OFF and ON. U6-2 recurs.Y N

  Completed

  Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

  U6-3 NVM Data DefectBSD-Reference: CH3.2 (Figure 2)

  Explanation NVM Header data and NVM 3 page da Or, the NVM Write
  & Read area is not Or, the NVM or Counter area is
  full.ProcedureCheck each AIOC PWB connector. Each cY N

  Connect each connector securely.

  Turn the power OFF and ON. U6-3 recursY N

  Completed

  Replace the AIOC PWB (PL 8.1) (REP 8.1.

• WorkCentre 5016, 5020Reissue

  U6-4 NVM Read/Write Cannot Be Executed U6-5 CPU Power To Access
  NVM Is Not Enough

  detected.

  OM version. (How to Enter the Diagnostic

  .

  1). June, 20082-30U6-4, U6-5

  Status Indicator RAPS

  BSD-Reference: CH3.2 (Figure 2)

  Explanation During NVM read/write, the NVM Ack NG state was
  detected. Or, during NVM repairs, an NVM write error was detected
  five times.ProcedureCheck each AIOC PWB connector. Each connector
  is connected securely.Y N

  Connect each connector securely.

  Turn the power OFF and ON. U6-4 recurs.Y N

  Completed

  Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

  BSD-Reference: CH3.2 (Figure 2)

  ExplanationAt NVM write, the NVM queue full state was

  ProcedureExecute diagnostics [29-49] to check the RMode) The ROM
  is the latest version.Y N

  Upgrade the ROM to the latest version

  Replace the AIOC PWB (PL 8.1) (REP 8.1.

• U7-0, U7-1Status Indicator RAPS

  ror

  nication failure.

  . Each connector is connected securely.

  .

  REP 8.4.1).June, 20082-31WorkCentre 5016, 5020

  Reissue

  U7-0 UI Communication TimeOutBSD-Reference: CH2.1 (Figure 1)

  ExplanationAt Power ON, the AIOC PWB does not communicate with
  the User Interface PWB.

  ProcedureMeasure each voltage between AIOC PWB J401-1 ( P/J401)
  (+), J401-2 (+), and GND (-). The voltages are approximately
  +5VDC.Y N

  Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

  Check the wire between J401 ( P/J401) and J710 ( P/J710). The
  wire is neither shorted nor open.Y N

  Repair the wire.

  Replace the User Interface PWB (PL 8.4) (REP 8.4.1) and the AIOC
  PWB (PL 8.1) (REP 8.1.1) in that order.

  U7-1 UI Communication ErBSD-Reference: CH2.1 (Figure 1)

  ExplanationThe User Interface PWB detected a commu

  ProcedureCheck each User Inferface PWB connectorY N

  Connect each connector securely.

  Turn the power OFF and ON. U7-1 recursY N

  Completed

  Replace the User Interface PWB (PL 8.4) (

• WorkCentre 5016, 5020Reissue

  U8-1 Billing Counter Defect U9-0 HVPS Fail

  etected twice in a row.

  over. Make sure that the Drum Cartridge and the asure the
  voltages between P406-2 ( P/J406) (+)/d ground (-). The voltages
  are approximately

  8.1.1) and the HVPS (PL 8.2) (REP 8.2.1) in that

  Voltage)]. (How to Enter the Diagnostic Mode) -4 (+)/P406-5 (+)
  become 0.

  8.1.1).

  he problem is solved.

  ( P/J406) (+) on the AIOC PWB and ground (-)..

  ) and J406-1 ( P/J406) on the HVPS PWB for a

  VPS (PL 8.2) (REP 8.2.1).

  8.1.1). June, 20082-32U8-1, U9-0

  Status Indicator RAPS

  BSD-Reference: CH3.2 (Figure 2)

  Explanation An illegal Billing Counter value was detected. Or,
  the AIOC PWB failed to read the Billing Counter.ProcedureTBD

  BSD-Reference: CH9.1 (Figure 1)

  ExplanationA 500 ms cycle of HVPS#ERR=High was d

  ProcedureClose the Left Hand Cover and the Front CTransfer
  Corotron are properly seated. MeP406-4(+)/P406-5(+) on the AIOC PWB
  an+5VDC.Y N

  Replace the AIOC PWB (PL 8.1) (REPorder.

  Execute diagnostics [09-04 HVPS ON (LowThe voltages at P406-2 (
  P/J406) (+)/P406Y N

  Replace the AIOC PWB (PL 8.1) (REP

  Replace the HVPS (PL 8.2) (REP 8.2.1). TY N

  Measure the voltage between P406-1The voltage is approximately
  +5VDCY N

  Check between J520-1 ( P/J520short circuit.If there is no short,
  replace the H

  Replace the AIOC PWB (PL 8.1) (REP

  Completed

• 062-300, 062-345Status Indicator RAPS

  re

  e EEPROM.

  n the power. The problem is solved.

  rk PWB). (REP 8.1.3) (PL 8.1)June, 20082-33WorkCentre 5016,
  5020

  Reissue

  062-300 Platen Interlock OpenBSD-Reference: CH 5.6

  ExplanationDetected the opened Platen Interlock.

  ProcedureEnsure that the DADF can be closed normally. The DADF
  can be closed normally.Y N

  Remove obstructions or repair the DADF Counter Balances. (REP
  13.3.2, REP 13.3.3)

  Check that the Platen Interlock is functioning properly. The
  Platen Interlock is functioning properly.Y N

  Replace the Platen Interlock Sensor.

  Replace the SLCC PWB (AIOC/Network PWB). (REP 8.1.3) (PL
  8.1)

  062-345 IISS EEPROM FailuBSD-Reference: CH 3.1

  ExplanationError in writing on or communicatiing with th

  ProcedureSwitch off the machine power then switch oY N

  Replace the SLCC PWB (AIOC/Netwo

  Problem is resolved.

• WorkCentre 5016, 5020Reissue

  062-360 Carriage Position Fail 062-371 Lamp Illumination
  Fail

  Lamp to the CCD.

  th between the lamp, the lens or the mirror. The

  e (Reflector) is in place and not deterioarated. (PL s good.

  ection Plate. (PL 10.6)

  nt Control Code [62-02]. The Illumination Lamp

  rly connected and repair if necessary. Replace the

  B). (PL 8.1) (REP 8.1.3)June, 20082-34062-360, 062-371

  Status Indicator RAPS

  BSD-Reference: CH 6.2

  ExplanationDetected no input of Regi Sensor when carriage was
  working or detected the failure of the Regi Sensor position, or
  detected the failure of the IIT Regi Sensor level.

  ProcedureCheck that the Lamp Carriage can move freely and has no
  loose cables. The Lamp Carriage and cables are good.Y N

  Repair the Lamp Carriage. (REP 10.3.1)

  Enter the Diagnostic Mode. Enter Component Control Code
  [62-212]. Check the operation of the IIT Regi Sensor. The Regi
  Sensor is good.Y N

  Reseat the Regi Sensor connector. Check the wiring for proper
  operation and repair if necessary. Replace the Regi Sensor. (PL
  10.6)

  Enter the Diagnostic Mode. Enter Component Control Code [05-22].
  The Carriage moves in the scan direction.Y N

  Check the connector of the Carriage Motor and repair if
  necessary. Replace the Carriage Motor. (PL 10.6)

  Replace the SLCC PWB (AIOC/Network PWB). (PL 8.1) (REP
  8.1.3)

  BSD-Reference: CH 6.1

  ExplanationDetected incufficient light provided from the

  ProcedureCheck for any obstructions in the optical paoptical
  path is clear of any obstructions.Y N

  Remove the obstuctions.

  Check that the White Color Correction Plat10.6) The White Color
  Correction Tape iY N

  Clean or replace the White Color Corr

  Enter the Diagnostic Mode. Enter Componeis good.Y N

  Check that the Lamp harness is propeIllumination Lamp. (REP
  10.6.1)

  Replace the SLCC PWB (AIOC/Network PW

• 062-380, 062-386Status Indicator RAPS

  t of the CCD at AOC (Automatic Offset Control) of

  nection. The problem has been resolved.

  OMS (AIOC/Network PWB). (PL 8.1) (REP 8.1.3) June,
  20082-35WorkCentre 5016, 5020

  Reissue

  062-380 AGC FailureBSD-Reference: CH 6.2

  ExplanationControl logic has detected insufficient light from
  the Illumination Lamp during AGC (Automatic Gain Congrol) of the
  auto IIT Calibration at Start.

  ProcedureCheck for any obstructions in the optical path. Clean
  the Mirror, lens and the white balance strip. Switch off the power
  then switch it on again. The problem has been resolved.Y N

  Enter the Diagnostic Mode. Enter Component Control Code [62-02].
  The lamp is good.Y N

  Check that the Lamp harness is properly connected and repair if
  necessary. Replace the Illumination Lamp. (REP 10.6.1)

  Replace the SLCC PWB and (3) EEPROMS (AIOC/Network PWB). (PL
  8.1) (REP 8.1.3)

  POPO the machine and retry.

  062-386 AOC FailureBSD-Reference: CH 6.1

  ExplanationControl logic has detected an output defecthe auto
  IIT Calibration at Start.

  ProcedureCheck the connector P/J410 for proper conY N

  Replace the SLCC PWB and (3) EEPR

  POPO the machine and retry.

• WorkCentre 5016, 5020Reissue

  062-392 IPS PWB Memory Fail 062-393 IPS PWB Fail

  writing error to the SLCC EEPROMs.

  in. If the problem is not solved, replace the SLCC . (REP 8.1.3)
  June, 20082-36062-392, 062-393

  Status Indicator RAPS

  BSD-Reference: CH 3.1

  ExplanationControl logic has detected RAM malfunction of IISS
  PWB.

  ProcedureSwitch off the power then switch it on again. If the
  problem is not solved, replace the SLCC PWB (AIOC/Network) and the
  3 EEPROMs. (REP 8.1.3)

  BSD-Reference: CH 3.1

  ExplanationControl logic has detected a test error or a

  ProcedureSwitch off the power then switch it on agaPWB
  (AIOC/Network) and the 3 EEPROMs

• 005-170Status Indicator RAPS

  tch (PL 13.9)

  Roller. (REP 13.9.1)

  .9).

  A B CJune, 20082-37WorkCentre 5016, 5020

  Reissue

  005-170 DADF Feed FailureBSD-Reference: CH 5.2

  ExplanationThe control logic has detected the failure of paper
  to reach the Document Feed Sensor after the Feed Clutch has
  energized.

  ProcedureCheck for obstructions in the Document Tray. Clean the
  Feed Roll. Confirm that a document is feeding into the document
  handler. The Feed Roller feeds paper into the document han-dler.Y
  N

  The Document Drive Motor operates.Y N

  Enter the Diagnostic Mode. Enter Component Control Code [05-01].
  The Docu-ment Drive Motor operates.Y N

  There is +24 VDC at connector CN2 pin 1 and pin 4 on the DADF
  PWB.Y N

  Check the following in order:1. Check the connectors CN1 and CN2
  on the DADF PWB for proper

  connections2. Check the connector J414 on the SLCC PWB (AIOC)
  for proper con-

  nection.3. Check the harness from the DADF PWB to the SLCC PWB
  for an

  open circuit.If the harness and the connectors are good, replace
  the DADF PWB (REP 13.2.4)

  Replace the Document Drive Motor (PL 13.5)

  The Feed Roller rotates.Y N

  Enter the Diagnostic Mode. Enter Component Control Code [05-62].
  The Doc-ument Feed Clutch operates.Y N

  Check the connector of the Document Feed Clutch (PL 13.9) If the
  con-nector is good, replace the Document Feed Clutch (PL 13.9).

  Replace the Document Feed Clutch (PL 13.9)

  Replace the Pick Up Roller and Feed Roller. (REP 13.9.1)

  The Feed Roller rotates.Y N

  Enter the Diagnostic Mode. Enter Component Control Code [05-62].
  The Docu-ment Feed Clutch operates.Y N

  Check the connector of the Document Feed Clutch (PL 13.9) If the
  connector is good, replace the Document Feed Clutch (PL 13.9).

  Replace the Document Feed Clu

  Replace the Pick Up Roller and Feed

  Replace the Document Feed Sensor (PL 13

  A B C

• WorkCentre 5016, 502